SITXEVT304
Provide event staging support

This unit describes the performance outcomes, skills and knowledge required to assist with staging requirements during event set up, operation and break down. It requires the ability to integrate fundamental knowledge of event staging and technical production requirements.

Application

Events are diverse in nature and this unit is relevant to any type of event coordinated in any industry context, including the tourism, hospitality, sport, cultural and community sectors.

This unit applies to event support personnel who operate under the supervision and guidance of event staging and technical production specialists. They may work in event management or technical staging companies, in event venues, or in organisations which organise their own events.


Prerequisites

Not applicable.


Elements and Performance Criteria

Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Prepare for event staging.

1.1 Interpret operational documentation for event and clarify, with supervisor, details of staging requirements and resources.

1.2 Participate in event briefings and clarify own and team roles, responsibilities and timelines.

1.3 Obtain staging resources according to plans to meet cost requirements and minimise waste.

2. Provide on site staging assistance.

2.1 Participate effectively in event set up, operation and break down using plans and procedures to guide staging activities.

2.2 Provide assistance with staging requirements and take opportunities to acquire new skills.

2.3 Liaise with colleagues to maximise work efficiency and effectiveness.

2.4 Identify operational problems and resolve within scope of individual responsibility or refer to relevant personnel.

2.5 Comply with environmental and social sustainability procedures.

3. Provide feedback on event operations.

3.1 Review event operation and factors impacting on its efficiency and success, including own role.

3.2 Participate in event debrief, provide feedback on operational issues and suggest improvements.

Required Skills

Required skills

communication skills to:

actively listen to instructions from event management personnel and seek clarification of issues

interact with venue personnel, event staging and technical production specialists in a polite, professional and friendly manner

initiative and enterprise skills to identify and suggest ways to improve event operations

learning skills to seek and assimilate new knowledge of event staging requirements from event staging specialists

literacy skills to:

read and interpret complex event staging documents including plans, procedures briefing papers, running sheets, event registration reports and layout plans for venues or sites

write basic notes, messages and simple reports on staging problems

numeracy skills to calculate required numbers of staging resources, check numbers of installed staging elements against attendance numbers, monitor time against running sheets

planning and organising skills to:

prepare and check staging resources in advance of the event

use event plans to guide all activities during the set up of event staging elements

problem-solving skills to:

identify missing staging elements during set up and take action to source and provide these

identify deficiencies and discrepancies in installed staging elements and report these to relevant personnel for resolution

self-management skills to manage own speed and timing to meet deadlines for event set up, operation and break down

teamwork skills to:

work with venue personnel, event staging and technical production specialists for smooth service delivery to attendees

provide feedback on event operations and suggest improvements.

Required knowledge

basic aspects of different types of events; their format and running order

roles and general responsibilities, in event staging, of:

internal event team members, venue personnel and external contractors

on-site event manager

basic aspects of event staging products and services including:

catering

displays, stands and signage

talent:

entertainers

speakers

technical equipment and services:

audio-visual

lighting

sound

venue or site:

layouts

registration areas and equipment

styling

for the specific organisation or event:

features of event documentation used to participate in event staging

team structure for instructions, reporting and resolution of problems during event operation

procedures and practices for the set up, operation and break down of events

environmental and social sustainability procedures for:

recycling and disposal of all waste, especially hazardous substances

reducing impacts on the lifestyle of neighbouring residents

safety for crowds and the movement of large numbers of attendees

use of energy, water and other resources during event set up, operation and break down.

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

efficiently assist with staging requirements for multiple and diverse events during event set up, operation and break down

communicate and work effectively with venue personnel, event staging and technical production specialists for smooth service delivery to attendees

integrate knowledge of:

basic aspects of event staging products and services

roles and general responsibilities of different personnel in the event staging process

provide event staging support in live time where commercially realistic time pressures and constraints play a key factor.

Context of and specific resources for assessment

Assessment must ensure use of:

actual events for which event staging support is provided. Events may be created for the specific purpose of skills assessment, but must have commercial, community or business relevance. Small personal events are not appropriate as a means of assessing a individual’s skills and knowledge

venues and sites where events are operated; these can be:

real event venues and sites

event venues and sites operated within a training organisation such as auditoria, exhibition areas, conference rooms, restaurants and sporting facilities where real events are staged

venue personnel, event staging and technical production specialists with whom the individual can interact

industry current documents used to manage on-site event staging including plans, procedures briefing papers, running sheets event, registration reports and layout plans for venues or sites.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the individual completing tasks during set up, operation and break down of events

direct observation, using role plays, of the individual:

participating in pre-event briefings and consulting with supervisors to clarify staging requirements

communicating and working effectively with venue personnel, event staging and technical production specialists

case studies and problem-solving exercises to allow the individual to identify and suggest solutions for deficiencies and discrepancies in the installation of staging elements

written or oral questioning to assess knowledge of:

basic aspects of event staging products and services

roles and general responsibilities of different personnel in the event staging process

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the individual.

Guidance information for assessment

The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, organisation and job role, for example:

BSBWOR203B Work effectively with others

SITXWHS101 Participate in safe work practices.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Operational documentation may include:

briefing papers

contact numbers for:

contractors

emergency services

event program and scheduled time for activities

event orders

itemised lists of resources

layout plan for venue or site

plans and procedures

registration reports:

attendance lists per session, site, venue or table

name lists

special requests

running sheet for delivery of event

service vouchers

signage

site maps

staffing rosters.

Event may include:

business and corporate

entertainment and leisure

exhibitions, expositions and fairs

festivals

fundraising

government and civic

marketing

meetings and conventions

social

sports.

Staging requirements and resources may involve:

attendee:

kits

lanyards

name badge or identification documents

receipts

service vouchers

tickets

catering

promotional display materials and handouts

security

set up of:

client displays and livery

exhibitor or sponsor stands

furniture

merchandising stands

on-site registration area

seating

tables

signage

site maps

staff and volunteer

kits

lanyards

name badge or identification documents

stationery

technical equipment and production services:

audio-visual

costumes

props

pyrotechnics

rigging

sets

sound and lighting

special effects

stage design and construction

venue styling

transportation.

Event briefings may involve clarification of:

access times for service personnel, client and attendees

client expectations

client role in event management

event program and scheduled time for activities

procedures for event staging

regulatory compliance and roles and responsibilities of individual team members

roles and responsibilities of internal staff, contractors and volunteers

service expectations

staffing rosters

team structure for instructions, reporting and resolution of problems during event operation.

Plans and proceduresmay manage:

bump-in and bump-out of staging requirements

communication channels with and between:

clients

event operational team

exhibitors

organising committee

sponsors

suppliers

volunteers

crowd control

hazard identification and risk assessment

minimal impacts on lifestyle of local residents

on-site registrations

record keeping and reporting

recycling and correct and environmentally sound disposal practices for waste

regulatory requirements

roles and responsibilities of internal staff, contractors and volunteers

reporting structures for resolution of problems

risk to and control measures for:

attendees

contract staff

local community

personnel

site and environment

volunteers

security

storage facilities for client and outside contractors

use of energy, water and other resources during event set up, operation and break down

transportation and timelines

work health and safety.

Assistance with staging requirements may involve:

assisting bump-in and bump-out of:

client displays and livery

exhibitor or sponsor stands

merchandising stands

on-site registration area

seating

tables

technical equipment and services

venue styling

assisting or running messages for:

caterers

display suppliers

event staging and technical production specialists

food and beverage personnel

florists

equipment hire companies

registration and ticket sales personnel

suppliers of technical equipment and services

venue coordinators or duty managers

moving equipment

running cables.

Toliaise may involve:

developing a team approach to particular tasks

discussing potential problems

making suggestions

reporting deficiencies and discrepancies

seeking clarity on operational requirements

taking instructions.

Operational problemsmay include:

client dissatisfaction

delays

faulty or unavailable technical equipment

inadequate supplies

incorrect set up of equipment, displays and seating

inappropriate space for on-site registration areas

inappropriate management of risk to personnel, participants and the site environment

lack of equipment to manage displays and signage

shortage of or incorrect food and beverage

staff shortages.

Relevant personnel may include:

contractors

event manager

event staging and technical production specialists

suppliers

venue personnel, coordinators and duty managers.


Sectors

Cross-Sector


Employability Skills

This unit contains employability skills.


Licensing Information

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.