Application
This unit describes the performance outcomes, skills and knowledge required to develop, administer and communicate staff rosters. It requires the ability to plan rosters according to industrial provisions, operational efficiency requirements, and within wage budgets.
This unit applies to individuals responsible for developing staff rosters for situations involving potentially large numbers of staff working across a range of different service periods or shifts. It does not apply to small office environments.
It applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers.
The unit applies to all tourism, travel, hospitality and event sectors.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Develop staff rosters. | 1.1.Develop rosters according to relevant industrial agreements and other considerations and wage budgets. 1.2.Maximise operational and customer service efficiency while minimising wage costs. 1.3.Combine duties where appropriate to ensure effective use of staff. 1.4.Roster teams with complementary skills mix to meet operational requirements. 1.5.Take account of social and cultural considerations and broader organisational policies that affect staff rosters. 1.6.Consult with colleagues to ensure input into rosters. 1.7.Use roster systems and equipment to administer rosters. |
2. Present and communicate rosters. | 2.1.Present rosters in required formats to ensure clarity of information according to organisational standards. 2.2.Communicate rosters to appropriate colleagues within designated timeframes. |
3. Maintain rostering records. | 3.1.Administer records of shift time completed by employees or contractors. 3.2.Maintain staff rostering records according to organisational procedures |
4. Evaluate rosters. | 4.1.Monitor effectiveness of rosters in consultation with colleagues. 4.2.Identify ways in which rosters and roster development processes may be improved and take appropriate action. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
prepare staff rosters that meet diverse operational requirements across three different roster periods
demonstrate the following when preparing each of the above staff rosters:
sufficient staff to ensure the delivery of required services within wage budget constraints
appropriate skills mix of the team
compliance with industrial provisions and organisational policy
completion of rosters within commercial and staff time constraints.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
sources of information on awards and other industrial provisions
industrial agreements and other considerations which impact the preparation of staffing rosters:
single or multiple awards and enterprise agreements
award provisions for:
leave
mandated breaks between shifts
maximum allowed shift hours
standard, overtime and penalty pay rates
overall number of hours allocated to different staff members
use of:
contractors and consideration of fees
permanent or casual staff
key elements of applicable awards and enterprise agreements:
leave provisions
mandated breaks between shifts
maximum allowed shift hours
standard, overtime and penalty pay rates
organisational policies which impact the preparation of staffing rosters:
sociocultural-friendly organisational initiatives
family-friendly workplace initiatives
leave for:
carers
compassionate reasons
illness or injury
jury service
long service
maternity or paternity
rehabilitation of injured workers
study
recreation
industry sector:
role of rosters and their importance in controlling staff costs
system capabilities and functions of rostering software programs
different formats for and inclusions of staff rosters
different methods used to communicate rosters, both electronic and paper-based
specific organisation:
social, cultural and skills mix of the team to be rostered
full details of human resource policies and procedures that cover leave provisions and socio-cultural issues
operational requirements of the business activity, department or event subject to rostering
wage budget for the business activity, department or event subject to rostering.
Assessment Conditions
Skills must be demonstrated in an operational tourism, travel, hospitality or events business operation or activity requiring staff rostering. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
computers, printers and rostering software programs
records of shift time and where relevant electronic equipment used by staff to log commencement and completion time of rostered duties
applicable industrial awards and enterprise agreements
operational information about the organisation or department subject to rostering
information about the cultural and skills mix of a team subject to rostering.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Reading skills to: | interpret documents outlining opening and closing times, operational hours, and expected customer traffic. |
Writing skills to: | write potentially complex roster documentation. |
Oral communication skills to: | ask colleagues questions to confirm their requirements listen, understand and interpret messages. |
Numeracy skills to: | complete planning activities involving dates, times and staff ratios. |
Problem-solving skills to: | re-work rosters in cases of staff illness. |
Teamwork skills to: | consider staff requests and personal commitments when planning rosters. |
Technology skills to: | use system capabilities and functions of rostering software programs. |
Sectors
Cross-Sector
Competency Field
Human Resource Management