Mentoring may apply to any area of business or professional endeavour and those involved in the mentoring process may work within the same or different organisations.

Providing mentoring support requires the application of highly developed communication and critical thinking skills combined with wide-ranging business skills in the relevant industry context. A good knowledge of the role of mentoring, mentoring protocols, and the ways in which mentoring can be used for maximum benefit, is also required.

By its nature, this role is only undertaken by individuals with significant workplace and business experience.

Nil

ELEMENT

PERFORMANCE CRITERIA

1

Establish a relationship with the person being mentored.

1.1

Use effective communication styles to develop trust, confidence and rapport.

1.2

Make agreements on how the mentoring relationship will be conducted, including the amount of time involved for both parties, confidentiality of information and the scope of issues to be covered.

1.3

Discuss and clarify expectations and goals.

2

Offer mentoring support.

2.1

Assist the person being mentored to identify and evaluate options to achieve agreed goals.

2.2

Share appropriate personal experiences and knowledge with the person to assist in progress towards agreed goals.

2.3

Encourage the person to make decisions and take responsibility for the courses of action or solutions under consideration.

2.4

Provide supportive advice and assistance in a manner that allows the person to retain responsibility for achievement of his or her own goals.

2.5

Recognise and openly discuss changes in the mentoring relationship.

2.6

Make adjustments to the relationship to take account of the needs of both parties.

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

communication skills to develop and maintain a positive, open and mutually supportive mentoring relationship

critical thinking skills to evaluate and generate complex ideas and concepts

literacy skills to interpret a wide range of complex documentation.

The following knowledge must be assessed as part of this unit:

understanding of mentoring, its role and potential benefits

protocols associated with a mentoring relationship, including appropriate boundaries

typical issues and problems that might occur at given points in a mentoring relationship

extensive knowledge and experience of the area of business in which the person being mentored operates.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

understanding of the role and benefits of mentoring in business

extensive experience and knowledge of the context in which the person being mentored is operating

ability to use workplace knowledge and experience to assist another individual to achieve his or her agreed goals

application of effective communication styles to develop the mentoring relationship

demonstration of skills over a period of time where the candidate provides mentoring support for a less experienced colleague.

Context of and specific resources for assessment

Assessment must ensure:

interaction with others to demonstrate appropriate communication and mentoring skills.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

evaluation of reports detailing mentoring activities undertaken by the candidate, taking account of confidentiality issues

interview with the person being mentored to evaluate the mentor's skills

oral or written questions to assess knowledge of the key concepts of mentoring

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Expectations and goals for mentoring may include:

acquisition of specific business skills

progress with overall business development

individual professional and personal development.

Changes in the mentoring relationship may include:

inability of one party to continue participation

identification of a need for assistance from others with different skills

achievement of goals and decision to conclude the relationship

changes in the dynamic of the relationship.

Sector

Cross-Sector

Human Resource Management

The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements.