Application
This unit describes the performance outcomes, skills and knowledge required to conduct complex, creative, routine and non-routine communication in a language other than English. This involves very fluent listening and speaking skills at a high level of complexity to conduct negotiations, make presentations, provide oral summaries in the workplace, and participate in social and cultural activities.
There is no direct parity with any formal language proficiency ratings or assessment framework, but this unit broadly relates to International Second Language Proficiency Ratings (ISLPR) 4 to 4+.
The unit applies to all industry contexts and individuals working in at many different levels of responsibility. This could include frontline, supervisory or management personnel.
This unit may be customised for training delivery and assessment of proficiency in any language. This unit does not prepare individuals for the role of a translator or interpreter.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Conduct negotiations in a language other than English. | 1.1.Establish rapport by using appropriate courtesy protocols, establishing common ground and observing social, cultural and business conventions. 1.2.Provide explanations, information and supporting details relevant to negotiations. 1.3.Use an appropriate range of language functions for negotiations, including introducing formal talk, using turn-taking skills, and agreeing and disagreeing tentatively. 1.4.Use appropriate intonation, voice tone and signalling expressions effectively. |
2. Deliver presentations using a language other than English. | 2.1.Deliver presentations in a style that supports its objective and takes account of audience characteristics, occasion and venue. 2.2.Present information in a logical and concise manner using appropriate sequencing and linguistic linking. 2.3.Support presentations with relevant public speaking techniques. |
3. Participate in social and cultural activities using a language other than English. | 3.1.Use language and language functions appropriate to varied social and cultural activities. 3.2.Adapt and modify communication strategies and language functions as required. |
4. Provide summaries of oral communication in a language other than English. | 4.1.Recognise situations when the services of a professional interpreter are required, and arrange for assistance. 4.2.Convey purpose and meaning of original utterance. 4.3.Make appropriate comments between parties to check and clarify meaning. 4.4.Use communication strategies and language functions that support immediate communication. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
conduct the following complex workplace communications in a language other than English (rare linguistic errors may occur) in at least six different oral communication exchanges:
establish and maintain rapport during extended interactions, including social activities
make presentations to groups of people in one of the following contexts:
guiding or interpretive activity
instructing or training
promotional activity
complex information on products or services
sales presentation
conduct business negotiations
provide detailed information and advice in area of work activity
demonstrate the use of each of the following during the above oral communication exchanges:
narrative and descriptive statements
repetition, clarification and paraphrasing techniques to clarify requirements, solve problems and conflict, and reassure others
effective extended non-verbal communication skills.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
social, cultural and business conventions relevant to the language being assessed:
colloquialisms
customs
dialect
forms of address
idioms
language conventions
protocols and taboos
social and cultural activities in which complex oral communications are required:
accompanying people to dinner
conference activities
meetings
professional development activities
tours
trade fairs
cross-cultural communication challenges that occur when negotiating and solving problems, and how they are addressed
aspects of verbal and non-verbal communication that support fluent and unhindered communication in the language being assessed
technical vocabulary required to support specific organisational activities.
Assessment Conditions
Skills must be demonstrated in an operational environment or activity for which communication in languages other than English is required. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
other people with whom the individual can interact in the relevant language; these can be:
customers in an industry workplace who are assisted by the individual during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation
resources that support communication in languages other than English:
dictionaries and phrase books
industry materials, written in languages other than English.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Reading skills to: | locate technical vocabulary in dictionaries and phrase books. |
Writing skills to: | take notes to support the development and delivery of a presentation. |
Oral communication skills to: | establish and maintain rapport in a language other than English. |
Sectors
Cross-Sector
Competency Field
Languages other than English