This unit applies to all industry contexts and individuals working at many different levels of responsibility. This could include frontline, supervisory or management personnel.
This unit may be customised for training delivery and assessment of proficiency in any language. For reporting purposes, recognition is limited to those languages listed below which are of importance to the tourism industry. A specific code has been allocated for each of these languages. Each language must be indicated in brackets after the unit title.
For example: SITXLAN3302 Read and write information in a language other than English (Indonesian).
(Australian Indigenous languages)
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency.
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.
1. Read and understand workplace documents.
1.1 Read and understand routine and non routine workplace documents.
1.2 Interpret accompanying visual information to support comprehension.
1.3 Identify main ideas, key facts and requirements.
1.4 Identify and take account of document tone and purpose.
1.5 Act on information and respond to requests, seeking assistance where required.
2. Write simple routine workplace documents.
2.1 Prepare accurate routine workplace documents using key words, phrases, simple sentences and visual aids as required.
2.2 Clearly and accurately convey main ideas, facts and details in written text.
2.3 Provide clear written directions and instructions in a correctly ordered sequence.
2.4 Support written communication with use of appropriately sequenced expressions and questions that help define or clarify the goal.
2.5 Write information in appropriate place on standard forms.
2.6 Adhere to workplace and cultural conventions and protocols when preparing written documents.
2.7 Provide written responses to documents in an appropriate form and tone.
literacy skills in a language other than English to:
read and interpret documents to:
identify purpose, main ideas, key issues and facts, writer attitude and mood
determine type of response and action required
write routine workplace documents using appropriate language and cultural conventions.
linguistic knowledge and writing conventions for the language being assessed, including:
grammar, spelling and punctuation conventions
features specific to the language, including vocabulary and sentence structure
technical vocabulary required to support specific workplace activities.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
read and write workplace information in a language other than English:
understand and identify document purpose, main ideas, key issues, facts, attitude and tone of written texts (some use of a dictionary may be made but infrequently)
understand meaning with reasonable accuracy when reading texts related to straightforward everyday situations
use linguistic knowledge and skills to communicate meaning effectively in routine workplace documents (some errors may occur in writing, provided facts are not distorted and meaning is clear):
answering queries about products and services
conducting simple product and service transactions
providing factual information
responding to requests for general assistance and factual information.
Context of and specific resources for assessment
Assessment must ensure use of:
a real or simulated workplace activity where written communication in languages other than English is required
industry materials, such as routine reports, workplace documents and informational materials written in languages other than English.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of written communications prepared by the individual
written or oral questioning to assess the individual’s ability to read and interpret workplace documents written in a language other than English
written or oral questioning to assess cultural knowledge and cross-cultural communication considerations
review of portfolios of evidence and third
Guidance information for assessment
The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example:
SITTTSL304 Prepare quotations
SITTTSL307 Process travel
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Routine and non
brochures and promotional material
menus and wine lists
schedules and itineraries.
Visual information may include:
Routine workplace documents may include:
responses to requests for routine information
thank you letters and invitations.
Written directions and instructions may include:
general information on work health and safety rules
how to use simple equipment.
This unit contains employability skills.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.