Application
This unit describes the performance outcomes, skills and knowledge required to develop project plans, implement project activities, monitor progress to ensure objectives are achieved, and evaluate all aspects of projects.
The unit applies to all tourism, travel, hospitality and event sectors and the project could relate to event planning and execution, product development, research or initiatives such as the introduction of new workplace systems or technologies.
It applies to senior personnel who operate independently or with limited guidance from others and who are responsible for making a range of operational business and project management decisions.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Define project scope. | 1.1.Identify project objectives, budget, scope of activities and deliverables. 1.2.Clarify relationship of project to others and to overall organisational objectives. 1.3.Identify stakeholders and their requirements for consultation and involvement in project activities. 1.4.Confirm administrative structure for project management, individual responsibility and reporting hierarchy. 1.5.Determine required resources for the project. |
2. Develop project plan. | 2.1.Consult with stakeholders to facilitate input and to achieve approval for project plan. 2.2.Determine risk, and regulatory and sustainability issues and incorporate them into plan. 2.3.Integrate quality, financial, human and physical resource specifications for project activities. 2.4.Develop and integrate project evaluation methods. 2.5.Plan internal and external communications, public relations and marketing approaches. 2.6.Document integrated project management plan. 2.7.Communicate plan and roles and responsibilities to all involved. |
3. Administer and monitor project. | 3.1.Implement project activities according to plan and in conjunction with stakeholders and project team members, providing support and assistance as required. 3.2.Implement financial and quality control systems according to project plan. 3.3.Monitor progress to ensure objectives, deliverables, timelines, cost and quality of project are achieved. 3.4.Identify deviations from plan, assess and take action to realign project activities to meet objectives. 3.5.Determine and act on the need for project variations, including additional project resources. 3.6.Provide progress and final reports according to project requirements. 3.7.Complete project within agreed timelines. |
4. Evaluate project. | 4.1.Assess project effectiveness at specified stages, using agreed evaluation methods. 4.2.Evaluate completed project for administrative efficiency, quality and achievement of objectives. 4.3.Report outcomes to stakeholders and use information to enhance future project planning and management activities. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
develop and implement a plan for a project, addressing one or more of the following objectives:
community or industry development
economic or social benefits
education or training
profit
research
administer and monitor the following components of the above project:
dedicated project budget and financial control system
administrative components involving individual responsibility and reporting hierarchy for at least two of the following:
advisory or reference group
consultants, contractors and suppliers
organisational management
project management committee
secretariat
progress against project objectives
quality control system
risk, regulatory and sustainability issues
lead a project team and liaise with a wide range of stakeholders during the planning and implementation phases of the above project, providing at least two of the following forms of support and assistance as appropriate:
additional resources
formal training opportunities
informal coaching and feedback
moderation and joint planning sessions
regular meetings and briefings
representing team interests in wider forums
demonstrate sound administrative processes when planning and implementing the above project within required timeframes.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
project management processes and the project life cycle:
planning and requirements of project plans:
objectives
deliverables, scheduling and milestones
allocation of roles and responsibilities
documentation and role of technology
monitoring and control systems
evaluation criteria, both quantitative and qualitative and methods for measuring the success of project objective
project management plan inclusions:
budget
consultation strategies
internal and external communication processes and channels
key milestones
marketing strategies
objectives and outcomes
personnel
priorities and key milestones
quality assurance process
reporting requirements
responsibilities of project personnel and stakeholders
risk management and contingency plans
safety initiatives
selection or tendering process
sponsors
stages
sustainability considerations
timeframes
industry sector and organisation:
role of various project management personnel and stakeholders in the management of projects
reporting hierarchy
administrative structure:
advisory and reference groups
consultants
consultative groups
contractors and suppliers
internal or external project manager
management
management committee
secretariat
risk, regulatory and sustainability issues for project management, particularly those related to:
financial management
human resource management
physical resource management
potential stakeholders in a project:
community agencies
customer or client
funding bodies
government departments or statutory authorities
host organisation
industry associations
internal personnel
management
management committee
media
regulatory authorities
sponsors.
Assessment Conditions
Skills must be demonstrated in an operational tourism, travel, hospitality or events business operation or activity for which projects are managed. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
projects to be managed by the individual
information and communications technology currently used to manage projects
physical and financial resources to support the project
a project team for whom the individual is a leader
project stakeholders with whom the individual can interact; these can be:
those in an industry workplace who are assisted by the individual during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Reading skills to: | interpret potentially complex reports, comparing project outcomes against planned deliverables. |
Writing skills to: | write quantitative and qualitative evaluation criteria. |
Numeracy skills to: | interpret project budgets for diverse components develop resource specifications within budgetary parameters. |
Problem-solving skills to: | evaluate and respond to complex, interrelated and potentially conflicting factors within project management activities. |
Planning and organising skills to: | manage interrelated aspects of a complex project and project timelines. |
Technology skills to: | use computers, word processing and software packages for project management. |
Sectors
Cross-Sector
Competency Field
Management and Leadership