Application
This unit describes the performance outcomes, skills and knowledge required to implement predetermined work health and safety practices designed, at management level, to ensure a safe workplace. It requires the ability to monitor safe work practices and coordinate consultative arrangements, risk assessments, work health and safety training, and the maintenance of records.
The unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation.
It applies to those people who operate independently or with limited guidance from others. This includes supervisors and departmental managers.
This unit incorporates the requirement, under state and territory work health and safety (WHS) legislation, for businesses to take a systematic approach to managing the safety of their workers and anyone else in the workplace.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Provide information on health, safety and security. | 1.1.Explain relevant WHS information to personnel. 1.2.Make all current WHS information readily accessible to staff. |
2. Monitor safe work practices. | 2.1.Monitor adherence to organisational WHS procedures. 2.2.Monitor ongoing compliance with safe work practices. 2.3.Take prompt action to address non-compliance with procedures and safe work practices. 2.4.Monitor day-to-day effectiveness of WHS practices in maintaining the health, safety and security of personnel. |
3. Coordinate consultative arrangements for the management of health, safety and security issues. | 3.1.Coordinate the operation of all consultative processes. 3.2.Provide opportunity for staff members to contribute their views on current and future WHS management practices. 3.3.Resolve or refer issues raised through WHS consultation to the appropriate person. 3.4.Provide timely staff and own feedback on WHS management practices to the designated person. |
4. Implement and monitor procedures for identifying hazards, and assessing and controlling risks. | 4.1.Coordinate scheduled hazard identification activities, ensuring hazards are identified at times designated by legislation. 4.2.Identify any hazards on an ongoing basis during own day-to-day workplace operations. 4.3.React to reports of hazards by other workers, and coordinate and participate in risk assessments. 4.4.Implement any risk control methods or refer to appropriate person if control is outside scope of responsibility. 4.5.Monitor effectiveness of control measures, promptly identify any inadequacies, and resolve or report them to the appropriate person. |
5. Implement and monitor health, safety and security training. | 5.1.Identify WHS training needs based on regular staff monitoring. 5.2.Make arrangements for fulfilling training needs. 5.3.Monitor effectiveness of training and make required adjustments. |
6. Maintain WHS records and reports. | 6.1.Complete WHS records and reports accurately and legibly and store according to organisational and legal requirements. 6.2.Use data and reports to provide reliable and timely input into the management of workplace health, safety and security. 6.3.Minimise use of printed materials and maximise electronic transmission and filing of all documents to reduce waste. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
implement and monitor adherence to workplace health and safety procedures in three of the following real or simulated situations:
evacuation of staff and customers
security management of cash, documents, equipment, keys or people
handling chemicals and hazardous substances
hazard identification and reporting
incident and accident reporting
risk assessment and reporting
coordinate consultative processes for managing the above workplace health, safety and security issues
coordinate risk assessments, WHS training, and the maintenance of records relating to above situations
monitor the effectiveness of the WHS system and identify:
required adjustments
staff training needs
demonstrate management practices that must be implemented for compliance with state or territory occupational health and safety (OHS) or WHS legislation during above situations.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
primary components of relevant state or territory OHS or WHS legislation:
actions that must be taken for legal compliance
employer responsibilities to provide a safe workplace
requirement to consult, and acceptable consultation mechanisms
requirements for the use of WHS representatives and committees, and their roles and responsibilities
requirements for hazard identification, risk assessment, risk control and acceptable mechanisms
requirements for record keeping and acceptable record keeping mechanisms
requirement to provide information and training
employee responsibilities to ensure safety of self, other workers and other people in the workplace
employee responsibility to participate in WHS practices
ramifications of failure to observe OHS or WHS legislation and organisational policies and procedures
specific organisation:
full content of WHS policies and procedures; and consultation, hazard identification, risk assessment and reporting documents
methods used for WHS consultation, hazard identification and risk assessment
options for the provision of training:
coaching or mentoring in safe work practices
formal training programs in safe work practices
hazard identification, risk assessment and control
WHS policy and procedure induction
WHS representative or committee
provision of information, fact sheets and signage to ensure safe work practices
WHS information:
consultative arrangements for WHS
employee roles and responsibilities in WHS management practices
legal obligations and ramifications of failure to comply
location of first aid kit and emergency evacuation plan
WHS training information and updates
policies:
overall approach of organisation to WHS
participation of personnel in WHS management practices
responsibilities of employees to ensure safety
procedures
specific risk control measures relevant to the workplace
specific regulations and codes of practice
use of:
hazard identification reporting documents
risk assessment template documents
consultative processes:
a diary, whiteboard or suggestion box used by staff to report issues of concern
fact sheets to fully inform personnel about WHS rights and responsibilities
formal WHS representatives and committees
formal meetings with agendas, minutes and action plans
informal meetings with notes
WHS discussions with employees during the course of each business day
recording issues in a management diary
regular staff meetings that involve WHS discussions
seeking staff suggestions for content of WHS policies and procedures
special staff meetings or workshops to specifically address WHS issues
staff handbook containing WHS information
surveys or questionnaires that invite staff feedback on WHS issues
time requirements for hazard identification:
when changes to the workplace are implemented:
before the premises are used for the first time
before and during the installation or alteration of any plant
before changes to work practices are introduced
when any new information relating to health and safety risks becomes available
required WHS records and reports:
consultation
hazard identification
incident and accident notifications to WHS regulatory authorities
incident or accident, near miss reports and related statistics
monitoring reports and recommendations for change:
agendas for and minutes of meetings
committee members
consultation decisions and follow-up actions
consultation processes
diaries of meetings
WHS information provided to personnel
risk controls
safe work practices
risk assessments
risk control actions
training action plans
training undertaken.
Assessment Conditions
Skills must be demonstrated in an operational tourism, travel, hospitality or events business operation where WHS management practices are implemented and monitored. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
computers, software programs, printers and communication technology used to administer the implementation and monitoring of a WHS system
relevant state or territory WHS legislation
current plain English regulatory documents distributed by the local WHS government regulator
codes of practice and standards issued by government regulators or industry groups
WHS information and business management manuals issued by industry associations or commercial publishers
current commercial WHS policies and procedures
operational team for which the individual coordinates WHS management practices; this can be:
teams in an industry workplace who are assisted by the individual during the assessment process; or
individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
SKILLS | DESCRIPTION |
Reading skills to: | interpret unfamiliar and complex materials describing regulatory requirements for WHS management and organisational policies and procedures. |
Writing skills to: | write high level reports about the effectiveness of WHS management practices, making recommendations for change and complete accurate records for regulatory compliance. |
Oral communication skills to: | discipline non-compliant personnel conduct sometimes complex WHS consultation activities explain all WHS procedures and information on safe work practices. |
Problem-solving skills to: | incorporate the views of other people consulted in the workplace analyse WHS system deficiencies and recommend required change. |
Teamwork skills to: | monitor staff members’ daily compliance with WHS management practices and counsel on non-compliance. |
Sectors
Cross-Sector
Competency Field
Work Health and Safety