Application
The unit covers requirements for the management of the administration of a commercial vessel and its personnel and has applications in qualifications for a Master 4 and a Watchkeeper (Deck), i.e. Certificate IV in Transport&Distribution (Coastal Maritime Operations - Master Class 4). Diploma of Transport&Distribution (Maritime Operations - Deck Watchkeeper). |
Prerequisites
Not applicable.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA | ||||
1 | Provide leadershipto crew | a | Support is provided for members of crew in their day-to-day work | ||
b | Feedback is provided to members of crew on the achievements and performance | ||||
c | Members of crew are treated fairly, equitably and honestly in matters related to their day-to-day work | ||||
d | Conflicts with and between officers and crew are resolved fairly, honestly and effectively | ||||
e | Appropriate action is taken to prevent harassment and deals with it promptly, effectively and fairly should there be any indication that it may have occurred | ||||
f | Suggestions for work improvements made by crew members are listened to and acted upon | ||||
g | Credit for achievements are shared with crew | ||||
h | A good example is provided of a responsible, fair, sympathetic, equitable and diligent member of the shipboard team |
ELEMENT | PERFORMANCE CRITERIA | |||||||
2 | Allocate duties | a | Work requirements are identified and clarified | |||||
b | Competencies of crew members are assessed and confirmed | |||||||
c | Duties are assigned to crew in accordance with their competency and capabilities | |||||||
d | Crew members are advised of their rostered duties in accordance with company procedures | |||||||
3 | Maintain standards of work and behaviour on board vessel | a | Performance standards for crew members are identified and interpreted in accordance with company procedures | |||||
b | Required performance standards are communicated effectively to the crew | |||||||
c | Staff are motivated to achieve to set standards of work performance using appropriate methods | |||||||
d | Performance of the crew is monitored as required using appropriate methods in accordance with company procedures | |||||||
e | Outcomes of performance assessment are discussed with individual crew members and agreement is reached on appropriate action to be taken where performance is found to be below the set standards | |||||||
4 | Resolveconflicts | a | Conflict situations are recognised and the issues involved are clarified with the personnel involved | |||||
b | Solutions to the conflicts are negotiated using appropriate mediation and conflict resolution techniques | |||||||
c | Records of shipboard conflicts and the outcomes of mediation are maintained in accordance with company procedures and established mediation practices | |||||||
5 | Organise on-board training and assessment for crew | a | Competencies required for work are identified and interpreted | |||||
b | Competency deficiencies in crew members are identified and remedial action is initiated through counselling and training | |||||||
c | Workplace training needs are identified using appropriate assessment methods | |||||||
d | Training opportunities are organised for crew members in accordance with identified needs and company policy | |||||||
e | Shipboard drills are organised as required by regulations and company procedures |
ELEMENT | PERFORMANCE CRITERIA | ||||
5 | Organise on-board training and assessment for crew (continued) | f | Assessment of crew during and after training activities and shipboard drills is carried out to confirm that required competencies and related knowledge have been demonstrated | ||
g | Paperwork related to the conduct and outcomes of training, drills and assessment on board vessel is completed and securely filed in accordance with company procedures | ||||
6 | Evaluate on-board training and assessment | a | Crew members are debriefed after training, drill and assessment activities using appropriate methods | ||
b | The efficacy of training, drill and assessment activities is evaluated based on feedback from participating crew and other relevant evidence | ||||
c | The outcomes of evaluations of training and assessment are discussed with trainers and assessors and appropriate action is taken to make any required improvements | ||||
d | Reports on training and assessment are evaluated, and any resultant action, are maintained and/or entered into the vessel's log as required |
Required Skills
REQUIRED KNOWLEDGE | ||
This describes the knowledge required for this unit. | ||
1 | Relevant maritime and human resources regulations | |
2 | Relevant OH&S legislation and policies | |
3 | Equal employment policies and regulations | |
4 | Relevant industrial award requirements as they relate to shipboard personnel responsibilities, obligations and entitlements | |
5 | Principles of vessel and bridge human resource management | |
6 | Methods for the motivation of shipboard personnel | |
7 | Principles of effective leadership and teamwork | |
8 | Competency requirements for typical shipboard operations | |
9 | Training and competency assessment techniques and options suitable for shipboard personnel | |
10 | Techniques for interpreting performance standards and evaluating the performance crew | |
11 | Methods for evaluating the efficacy of shipboard training, drills and competency assessment | |
12 | Maritime communication techniques, including barriers to effective communication and how to overcome them | |
13 | Training Packages and competency standards relevant to shipboard personnel | |
14 | Conflict resolution and mediation strategies and techniques | |
15 | Regulatory requirements for shipboard drills | |
16 | Human resource management problems and appropriate action and solutions |
REQUIRED SKILLS | |
This describes the basic skills required for this unit. | |
1 | Communicate effectively both verbally and in writing |
2 | Recognise and interpret non-verbal communication |
3 | Interpret and apply labour-related regulations |
4 | Use management skills effectively |
5 | Plan, implement and monitor goals and performance requirements for vessel operations and for emergencies |
6 | Conduct management meetings |
7 | Demonstrate effective leadership of officers and crew |
8 | Establish and develop dynamic groups and teams on board a vessel |
9 | Motivate shipboard personnel |
10 | Investigate and arbitrate shipboard conflicts |
11 | Promote correct shipboard safety management |
12 | Plan, organise and promote shipboard training programs |
15 | Organise training evaluation processes |
Evidence Required
TDMML307B ESTABLISH AND MAINTAIN A HARMONIOUS WORKPLACE ENVIRONMENT | |||||||||
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, | |||||||||
1 | Critical aspects of evidence required to demonstrate competency in this unit | Assessment must confirm appropriate knowledge and skills to: | |||||||
a | Implement a human resource management plan for a small commercial vessel | ||||||||
b | Allocate duties to crew | ||||||||
c | Monitor human resource performance and competency requirements for vessel operations | ||||||||
d | Motivate crew | ||||||||
e | Identify and resolve shipboard conflicts among crew | ||||||||
f | Organise and evaluate training, drills and assessment activities | ||||||||
g | Identify typical human resource management problems and take appropriate action | ||||||||
h | Communicate effectively with others as part of human resource management | ||||||||
2 | Evidence required for demonstration of consistent performance | a | Performance is demonstrated consistently over a period of time and in a suitable range of contexts | ||||||
b | Consistently applies underpinning knowledge and skills when: | ||||||||
1 | carrying out human resource management functions on board a small vessel | ||||||||
2 | identifying and evaluating human resource management problems and determining appropriate courses of action | ||||||||
3 | identifying and implementing improvements to human resource management plans, policies and procedures | ||||||||
4 | applying equal employment and safety requirements when developing and implementing human resource management plans | ||||||||
5 | resolving shipboard conflicts | ||||||||
6 | assessing performance of shipboard personnel | ||||||||
7 | evaluating efficacy of training, drills and assessment activities | ||||||||
c | Shows evidence of application of relevant workplace procedures, including: | ||||||||
1 | relevant regulations | ||||||||
2 | equal employment and OH&S regulations policies and procedures | ||||||||
3 | issue resolution procedures | ||||||||
4 | job procedures and work instructions | ||||||||
5 | shipboard training, drill and assessment procedures |
TDMML307B ESTABLISH AND MAINTAIN A HARMONIOUS WORKPLACE ENVIRONMENT | |||||||
2 | Evidence required for demonstration of consistent performance (continued) | d | Action is taken promptly to report and/or rectify human resource conflicts and management problems in accordance with established procedures | ||||
e | Work is completed systematically with required attention to detail | ||||||
f | Recognises and adapts appropriately to cultural differences in the workplace, including modes of behaviour and interactions between crew and others | ||||||
3 | Context of assessment | a | Assessment of competency must comply with the assessment requirements of the relevant maritime regulations | ||||
b | Assessment of this unit must be undertaken within relevant marine authority approved and audited arrangements by a registered training organisation: | ||||||
1 | As a minimum, assessment of knowledge must be conducted through appropriate written/oral examinations | ||||||
2 | Appropriate practical assessment must occur: | ||||||
i | at the registered training organisation; and/or | ||||||
ii | on an appropriate working or training vessel | ||||||
4 | Specificresourcesrequired for assessment | Access is required to opportunities to either: | |||||
a | demonstrate performance in suitably simulated human resource management activities, case studies and exercises covering a range of situations that are typically experienced on a commercial vessel; and/or | ||||||
b | contribute to human resource management activities on in an appropriate range of operational situations on a commercial or training vessel |
Range Statement
TDMML307 ESTABLISH AND MAINTAIN A HARMONIOUS WORKPLACE ENVIRONMENT | |||||||||
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. | |||||||||
VARIABLE | SCOPE | ||||||||
1. GENERAL CONTEXT | |||||||||
a. | Work must be carried out: | 1 | in compliance with the relevant maritime regulations | ||||||
b. | Work is performed: | 1 | within a defined range of operations and routine procedures, with responsibility for own outputs and some responsibility for others in achieving the specified quality and quantity of outcomes | ||||||
c. | Work involves: | 1 | routine procedures necessary to establish and maintain a harmonious workplace environment on board vessel and the achievement of solutions to a defined range of leadership and human resource management situations | ||||||
d. | Work requires: | 1 | some discretion and judgement in anticipating and allowing for possible human resource problems and contingencies and the actions to be taken in these eventualities | ||||||
2. WORKSITE ENVIRONMENT | |||||||||
a | Vessel may include: | 1 | any commercial vessel | ||||||
b | Human resource management responsibilities may include: | 1 | implementation of human resource management plans for the vessel | ||||||
2 | implementation of performance standards for vessel operations | ||||||||
3 | application of competency standards for crew on board vessel | ||||||||
4 | evaluation of competency of crew members and the organisation of appropriate action to maintain competency | ||||||||
5 | allocation of duties to crew | ||||||||
6 | motivation of crew | ||||||||
7 | monitoring of performance of crew | ||||||||
8 | organisation of required training, shipboard drills and assessment | ||||||||
9 | investigation and mediation of shipboard conflicts | ||||||||
10 | implementation of equal employment policies |
TDMML307B ESTABLISH AND MAINTAIN A HARMONIOUS WORKPLACE ENVIRONMENT | |||||||
VARIABLE | SCOPE | ||||||
c | Training may include: | 1 | on-board group training activities | ||||
2 | on-board individual instruction | ||||||
3 | shore-based training for shipboard personnel | ||||||
4 | distance learning for shipboard personnel | ||||||
5 | shipboard drills required by regulations or company policies | ||||||
d | Documentation and recordsmay include: | 1 | operational orders | ||||
2 | vessel's log | ||||||
3 | human resource procedures and policies | ||||||
4 | relevant Training Packages and competency standards | ||||||
5 | industrial award requirements | ||||||
6 | record of service books | ||||||
7 | ROPES books | ||||||
8 | company human resource procedures and policies | ||||||
9 | equal employment policies and regulations | ||||||
10 | relevant International Labour Conventions and measures | ||||||
e | Applicable legislation, regulations and codes may include: | 1 | relevant State and Territory marine regulations | ||||
2 | relevant sections of NSCV and USL Code | ||||||
3 | relevant Commonwealth, State and Territory OH&S legislation | ||||||
4 | Australian equal employment legislation and related policies |
Sectors
Not applicable.
Employability Skills
Not applicable.
Licensing Information
Licensing/legislative requirements | The unit is consistent with the relevant maritime requirements for the administration of personnel on a vessel within the limits of responsibility of a Watchkeeper (Deck) or a Master 4. This includes applicable sections of Marine Orders and State and Territory marine regulations, NSCV and the USL Code, |