This unit involves the skills and knowledge required to deliver mail and/or consignments to residential and business customers, in accordance with regulations and workplace requirements within the transport and logistics industry.

It includes carrying out required preparations, delivering mail and/or consignment to special routes in accordance with workplace procedures, and reporting on delivery activity.

Work is performed under some supervision generally within a team environment.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare to deliver mail and/or consignment

1.1

Mail and/or consignment for delivery and associated items are identified and collected promptly from specific locations

1.2

Mail and/or consignment is sorted accurately into route order

1.3

Mail and/or consignment is handled in a manner that minimises the risk of damage

1.4

Special items are identified accurately

1.5

Mail and/or consignment is organised into bundles and is kept in sequence for delivery

1.6

Mail and/or consignment is handled securely

2

Deliver mail/consignment to specific route

2.1

Established laws, by-laws and procedural guidelines are confirmed and applied

2.2

Mail and/or consignment is delivered in good condition and in specified sequence

2.3

Deliveries are completed within specified times

2.4

Mail and/or consignment is kept secure to minimise the risk of damage, theft, misdelivery and loss

2.5

Items requiring special treatment are delivered as specified and relevant documentation is completed accurately

2.6

Contact with customers is conducted courteously and in a manner that encourages customers to continue to use and recommend mail services

2.7

Hazards associated with delivery round are identified and required action is taken to minimise, control or eliminate identified hazards

3

Report on delivery activity

3.1

Incidents involving customers and/or identified hazards are reported accurately to relevant person

3.2

Opportunities for developing workplace business, together with competitor activity, identified during delivery operations are recorded and reported to appropriate person

3.3

Undelivered and undeliverable mail/consignment is processed in accordance with workplace policies and procedures

3.4

Documents are completed, checked for accuracy and returned promptly to appropriate person

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying safety and security precautions and required action to minimise, control or eliminate identified hazards

communicating and working effectively with others

identifying, selecting and using relevant equipment, processes and procedures

implementing contingency plans

interpreting and applying relevant agreements, codes of practice, workplace procedures and other legislative requirements

modifying activities depending on operational contingencies, risk situations and environments

monitoring work activities in terms of planned schedule

operating and adapting to differences in equipment in accordance with workplace operating procedures

planning own work, predicting consequences and identifying improvements

reading, interpreting and following relevant instructions, procedures and labels

reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace procedures

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

focus of operation of work systems, equipment, management and site operating systems for delivery operations

hazards that may occur during delivery operations and ways of controlling the risks involved

performance standards and regulations relevant to mail operations

problems that may occur when conducting delivery operations and appropriate action that can be taken to resolve/avoid these problems

relevant personal protective equipment and procedures for its use

relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection procedures and guidelines

requirements of delivery systems, operations and relevant equipment

site layout

workplace procedures for conducting delivery operations.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.