Work must be carried out in compliance with the regulations and workplace requirements pertaining to the processing of mail and parcels.

Work is performed under some supervision generally within a team environment. It involves the application of workplace procedures and regulatory requirements to the conduct of delivery operations as part of work activities in the postal and allied industries.

ELEMENT

PERFORMANCE CRITERIA

1Prepare to deliver mail/consignment

1.1 Mail/consignment or delivery and associated items are identified and collected promptly from specific locations

1.2 Mail/consignment is sorted accurately into the route order

1.3 Mail/consignment is handled in a manner that minimises the risk of damage

1.4 Special items are identified accurately

1.5 Mail/consignment is organised into bundles and kept in sequence for delivery

1.6 Mail/consignment is handled securely

2Deliver mail/consignment to specific route

2.1 Established laws, by-laws and procedural guidelines are followed and applied whilst undertaking deliveries

2.2 Mail/consignment is delivered in good condition and in the specified sequence

2.3 Deliveries are completed within specified times

2.4 Mail/consignment is kept secure to minimise the risk of damage, theft, misdelivery and loss

2.5 Items requiring special treatment are delivered as specified and relevant documentation is completed accurately

2.6 Contact with customers is conducted courteously and in a manner that encourages customers to continue to use and recommended mail services

2.7 Hazards associated with delivery round are identified and acted on

3Report on delivery activity

3.1 Incidents involving customers that occur, or hazards identified during the delivery, are reported accurately to the relevant person

3.2 Opportunities for developing workplace business, together with competitor activity, that are identified during delivery operations are recorded and reported to the appropriate person

3.3 Undelivered and undeliverable mail/consignment is processed in accordance with workplace policies and procedures

3.4 Documents are completed, checked for accuracy and returned promptly to the appropriate persons

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Australian and international codes and regulations relevant to the mail operations

Relevant OH&S and environmental protection procedures and guidelines

Workplace procedures and policies for the conduct of delivery operations

Focus of operation of work systems, equipment, management and site operating systems for delivery operations

Problems that may occur when conducting delivery operations and appropriate action that can be taken to resolve/avoid the problems

Requirements of delivery systems, operations and relevant equipment

Hazards that may occur during delivery operations and ways of controlling the risks involved

Relevant personal protective equipment and procedures for its use

Site layout

Required skills:

Communicate effectively with others when conducting delivery operations

Read and interpret instructions, procedures and labels relevant to delivery operations

Complete documentation related to delivery operations

Work collaboratively with others when conducting delivery operations

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may occur when conducting delivery operations in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unplanned events that may occur when conducting delivery operations

Apply safety and security precautions and required action to minimise, control or eliminate hazards that may exist during work activities

Monitor work activities in terms of planned schedule

Interpret and apply relevant agreements, codes of practice or other legislative requirements

Plan own work including predicting consequences and identifying improvements

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

Identify, select and use relevant equipment, processes and procedures when conducting delivery operations

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be conducted:

in a range of work environments

by day or night

Workplaces may comprise:

large, medium or small worksites

Facilities may be:

within an airport environment

Customers may be:

external (including international) or internal

Hazards may include:

vehicular traffic and pedestrians

uneven ground, steps, road surfaces

light including UV

animals, birds and insects

noise

varying traffic conditions

hazardous or dangerous materials

positions/status of letterbox or delivery point

Weighing devices may be:

mechanical

automated

weighbridge

Work priorities may be communicated through:

briefings

noticeboards

announcements

Personal protective equipment may include:

gloves

safety headwear and footwear

safety glasses

two-way radios

protective clothing

high visibility clothing

Communication in the work area may include:

phone

fax

email

electronic data transfer (EDI)

RF systems

radio

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documents may include:

workplace policies, operating procedures and practices

Management Operating System (MOS)

Management Information System (MIS)

sorting system information including:

postcode book, national sort plan and state sort plan

postal guide

international postcode directory

label charts

quality assurance procedures

induction documentation

competency standards and training materials

job specifications and procedures

award, enterprise bargaining agreement or other industrial arrangements

manufacturers specifications

codes of practice, including national standards for manual handling and the industry safety code

supplier and or/client instructions

HAZCHEM chart/material safety data sheets

safety observation feedback program

emergency procedures

Applicable regulations and legislation may include:

relevant codes and regulations pertaining to mail operations

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances

relevant state/territory OH&S and environmental protection legislation

workplace relations regulations

workers compensation regulations

equal opportunity, equal employment opportunity and affirmative action legislation

This unit contains employability skills.