This unit involves the skills and knowledge required to manually process parcels and letters in accordance with regulations and workplace requirements.

It includes preparing and carrying out the processing of parcels and mail manually, and completing all processing operations. It also includes all actions after receipt, from streaming up to immediately prior to despatch, as part of work activities.

Work is performed under some supervision generally within a team environment.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Prepare to process parcels and mail manually

1.1

Individual and work team priorities and responsibilities are identified and confirmed

1.2

Hazards are identified, risks are assessed and control measures are implemented

1.3

All work health safety (WHS)/occupational health and safety (OHS) and environment protection procedures and requirements for the workplace are identified, accessed and applied

1.4

Availability of parcels and mail to be processed is identified and confirmed

1.5

Appropriate sortplan is identified, accessed and applied

1.6

Parcels and mail to be processed are transferred to processing point

1.7

Labels for identifying mail destination are created and affixed to trays

2

Process parcels and mail manually

2.1

Operating procedures and performance standards are applied to manual processing of parcels and mail

2.2

Parcels and mail are processed accurately and correctly in accordance with priority for processing

2.3

Parcels and mail are handled safely to minimise risk of injury to people and damage to parcels

2.4

Parcels and mail incorrectly classified and non-conforming items are identified, separated and re-processed

2.5

Parcels and mail are sorted to their correct destination and placed in appropriate mail container for distribution

3

Complete parcels and mail process

3.1

Parcel and mail containers/bag racks are cleared down, sealed and labelled

3.2

Parcel and mail containers are weighed and labelled in accordance with workplace procedures

3.3

Information required to complete records of parcels and mail processed is provided and recorded, and records are processed in accordance with workplace procedures

3.4

Parcels and mail are transferred to next processing point using appropriate shifting equipment, and labels are scanned as required

3.5

Excess equipment is removed and work area is prepared for next activity/shift

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant legislation and workplace procedures

communicating effectively with others

completing relevant documentation

identifying, selecting and using relevant equipment, processes and procedures

interpreting and applying relevant agreements, codes of practice or other legislative requirements

operating and adapting to differences in equipment in accordance with workplace operating procedures

planning own work, predicting consequences and identifying improvements

reading and interpreting relevant instructions, procedures and labels

reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace procedures

selecting and using required personal protective equipment conforming to industry and work health and safety (WHS)/occupational health and safety (OHS) standards

working collaboratively with others

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

operational work systems, equipment, management and site operating systems, site layout, and workplace procedures and policies for processing parcels and letters

performance standards and regulations relevant to mail operations

problems that may occur when processing parcels and letters and appropriate action that can be taken to resolve/avoid these problems

relevant WHS/OHS and environmental protection procedures and guidelines, including relevant personal protective equipment and procedures for its use

safety and security hazards that may occur when processing parcels and letters and ways of controlling the risks involved.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.