Elements and Performance Criteria

Element

Performance Criteria

1

Confirm customer requirements

1.1

Customer requirements for the movement of cargo in terms of the nature of goods, the countries of origin and destination, the timescales for collection and delivery and the estimated budget for the transaction are confirmed

1.2

Customer priorities for the shipment are confirmed

1.3

Decisions on possible routes, taking into account known variables, are undertaken

2

Organise freight arrangements

2.1

International regulations, codes of practice for the transport of freight are confirmed

2.2

Work processes are planned to meet agreed timelines

2.3

Transport modes (including multi-modal options) are matched to customer requirements, freight type and delivery times

2.4

Availability of selected carrier(s) is checked including modes of transport, scheduled departure dates and times, transfer times and costs for each stage of shipment

2.5

Arrangements are made to consolidate freight, where appropriate

2.6

Freight carrier(s) booking(s) are confirmed

2.7

Transport of freight to selected international carrier is organised

3

Communicate with shipping agents and authorities

3.1

Freight documentation is checked for accuracy and forwarded as appropriate to shipping agents and authorities

3.2

Confirmation of despatch of freight from international carrier is obtained

3.3

Arrival of cargo at port of entry is confirmed

3.4

Acceptance of freight documentation is confirmed

3.5

Payments are authorised

3.6

Cargo is on-forwarded from point of entry, where required

3.7

Customer is advised that freight has been forwarded to point of destination

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant codes of practice and legislative requirements including local and international freight regulations

Relevant OH&S and environmental procedures and regulations

Procedures for the interpretation of client requirements

Procedures for the identification and evaluation of information needed to organise the international transport of freight

Procedures for calculating volumes and dimensions

Procedures for reviewing transport options and availability of carriers

Procedures for liaising with Australian and international contacts using appropriate technology

Procedures for completing consignment documentation

Problems that may occur when organising the international transport of freight and appropriate action that can be taken

Contacts and sources of information/documentation needed when organising the international transport of freight

Customer service policies and procedures

Required skills:

Communicate effectively with others when organising the international transport of freight

Read and interpret instructions, procedures and labels relevant to the international transport of freight

Complete documentation related to the organisation of the international transport of freight

Work collaboratively with others when organising the international transport of freight

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when organising the international transport of freight in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unplanned events

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Use relevant communication and computer equipment and systems when organising the international transport of freight

Operate and adapt to differences in equipment in accordance with standard operating procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Organisational activities may cover movement of:

equipment

goods

materials

various forms of freight transport

Requirements for work may include:

freight forwarding protocols and procedures

communications equipment

workplace operations

authorities and permits

hours of operation

relevant regulations

Information needed to organise the international transport of freight may include:

type, capacity and compatibility of cargo

agreed delivery times and routing schedules

pick-up and drop-off points

specified carrier/mode of transport

agreed cost structure

Forms of transport may include:

road

rail

sea

air

local courier

Consultative processes may involve:

international and domestic agents, suppliers and clients

relevant authorities and institutions

other employees and supervisors

management

OH&S specialists

other professional or technical staff

Communications systems may involve:

telephone

fax

email

electronic data transfer of information

mail

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Documentation/records may include:

Australian and international codes of practice and regulations relevant to the international transport of freight

operations manuals, job specifications and procedures and induction documentation

Safe Working Limits (SWL) and Working Load Limits (WLL) of transport options

workplace operating procedures and policies

supplier and/or client instructions

Australian and International standards, criteria and certification requirements

communications technology equipment, oral, aural or signed communications

quality assurance procedures

emergency procedures

relevant competency standards and training materials

Applicable procedures and codes may include:

regulations and codes of practice for the international transport of freight

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including:

Australian and international dangerous goods codes

Australian Marine Orders and the International Maritime Dangerous Goods Code

IATA Dangerous Goods by Air regulations

Australian and International Explosives Codes

relevant regulations for the import and export of cargo

Australian and international standards and certification requirements

relevant state/territory OH&S legislation

relevant state/territory environmental protection legislation