Work must be must be carried out in compliance with the relevant Australian and international regulations, standards and codes of practice, including the ADG and IDG Code.

Work is under general guidance on progress and outcomes of work. It requires discretion and judgement for self and others in planning and using resources, services and processes to achieve required outcomes within workplace policy and procedures.

A range of opportunities may be used to develop the work area and to support the development of work systems, innovative strategies to deal with contingencies and to encourage the achievement of the workplace's goals and key performance objectives by the work area and the individuals and teams within it.

The unit generally applies to those with responsibility for resource coordination and allocation and provides leadership of others individually or in teams.

ELEMENT

PERFORMANCE CRITERIA

1Analyse freight transfer requirements

1.1 Australian and international codes and regulations and workplace policies for international freight transfer are identified

1.2 Information on current and potential customers and their international freight requirements are obtained and analysed in accordance with workplace procedures

1.3 Special characteristics and customer requirements for the types of freight to be transferred are identified, interpreted and considered in accordance with workplace procedures

1.4 Appropriate options for international freight transfer are evaluated in terms of identified special requirements, customer needs and relevant regulatory requirements including Australian and international codes for the transfer of dangerous goods and hazardous materials

1.5 Selected options for freight transfer arrangements are documented in accordance with workplace policy and related regulations

2Plan systems and processes for international freight transfer

2.1 Workplace policies and mission statement are interpreted to define the process requirements for international freight transfer

2.2 Appropriate systems are evaluated and established/coordinated to facilitate the organisation of international freight transfer including suitable risk analysis

2.3 Human resources needed to organise international freight transfer are identified and documented

2.4 Action is initiated to ensure staff are assigned, recruited and/or trained in accordance with identified human resource requirements

2.5 Office, computer and communications equipment is identified and action initiated for appropriate assignment or procurements

2.6 Quality standards and procedures for proposed international freight transfer processes are documented/updated in accordance with workplace procedures

3Monitor and coordinate systems and processes for international freight transfer

3.1 International freight forwarding operations are monitored against identified quality standards and compliance with Australian and international regulatory requirements

3.2 Non-compliance with quality standards or regulatory requirements is identified and appropriate action is initiated to report and rectify any identified problems

3.3 Customer satisfaction with international freight transfer services is monitored using appropriate methods

3.4 Customer concerns and suggestions for service improvements are acted upon in accordance with workplace procedures

3.5 Reports and other required documentation related to international freight transfer operations are completed and referred to relevant personnel in accordance with workplace procedures

3.6 Any changes in Australian and international regulations and codes of practice relevant to international freight transfer are monitored, identified and appropriate action is initiated to ensure ongoing compliance of workplace processes and systems

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant Australian and international regulations, codes of practice and legislative requirements including local and international freight regulations

Relevant OH&S and environmental procedures and regulations

Procedures for the identification and interpretation of requirements of current and potential clients

Procedures for the identification and evaluation of information needed to manage the international transfer of freight

Procedures for reviewing options for international freight transfer systems

Procedures for liaising with relevant Australian and international contacts using appropriate technology

Procedures for establishing and monitoring suitable international freight transfer operations

Focus of operation of work systems, resources, management and workplace operating systems

Contacts and sources of information/documentation needed when managing systems for the international transfer of freight

Quality and customer service policies and procedures

Relevant permit and licence requirements

Application of relevant Australian standards and associated certification requirements

Operational requirements for the safe transfer and storage of dangerous goods and hazardous materials

Relevant workplace documentation procedures applicable to the international transfer of freight

Required skills:

Communicate effectively with others when managing international freight transfer operations

Read and interpret instructions, procedures, information and labels relevant to the management of international freight transfer operations

Complete documentation related to the management of international freight transfer operations

Maintain workplace records and documentation when managing international freight transfer operations

Provide leadership to others when managing international freight transfer operations

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems, faults or malfunctions in accordance with regulatory requirements and workplace procedures

Plan and organise systems and activities when managing international freight transfer operations

Apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Operate and adapt to differences in freight and systems in accordance with standard operating procedures

Select and apply appropriate technology, information systems and procedures when managing international freight transfer operations

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be undertaken:

in various work environments in the bulk handling, dangerous goods and freight forwarding sections of the warehousing, storage, transport and distribution industries

Customers may be:

internal or external

Operations may be conducted:

by day or night

The workplace environment may involve:

twenty-four hour operation

single and multi-site location

large, medium and small workplaces

Work systems may include:

freight forwarding protocols and procedures

communications equipment

workplace operations

authorities and permits

hours of operation

relevant regulations

Information needed to organise the international transport of freight may include:

type, capacity and compatibility of cargo

agreed delivery times and routing schedules

pick-up and drop-off points

specified carrier/mode of transport

agreed cost structure

Forms of transport may include:

road

rail

sea

air

local courier

Consultative processes may involve:

employees, supervisors and managers

international and domestic agents, suppliers and current or potential clients

relevant authorities, government departments and institutions

representatives of other enterprises and organisations related to the international transfer of freight

industrial relations and OH&S specialists

other professional or technical staff

Communications systems may involve:

telephone

fax

email

electronic data transfer of information

mail

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Documentation/records may include:

Australian and international codes of practice and regulations relevant to the international transfer of freight

Australian and international regulations and codes of practice for the handling, storage and transport of dangerous goods and hazardous substances, including the ADG and IDG Code

workplace operating procedures and policies

operations manuals, job specifications and procedures and induction documentation

Safe Working Limits (SWL) and Working Load Limits (WLL) of transport options

supplier and/or client instructions

Australian and International standards, criteria and certification requirements

communications technology equipment and oral, aural or signed communications

quality assurance standards and procedures

emergency procedures

relevant competency standards and training materials

QA plans, data and document control

conditions of service, legislation and industrial agreements including workplace agreements and awards

Applicable procedures and codes may include:

regulations and codes of practice for the international transfer of freight

Australian and international regulations and codes of practice for the handling and transfer of dangerous goods and hazardous substances, including:

Australian and International Dangerous Goods Codes

Australian Marine Orders and the International Maritime Dangerous Goods Code

IATA Dangerous Goods by Air regulations

Australian and International Explosives Codes

relevant regulations for the import and export of cargo

Australian and international standards and certification requirements

relevant state/territory OH&S legislation

relevant state/territory environmental protection legislation

This unit contains employability skills.