This unit involves the skills and knowledge required to manage tow truck operations.
It includes carrying out pre-operational checks on a tow truck, driving a tow truck carrying/towing a load, operating ancillary equipment and completing documentation.
Persons achieving competence in this unit will need to fulfil the applicable legislation and relevant regulations covering the operation of a tow truck and related equipment, including tow truck regulations, road rules, load restraint regulations, work health and safety (WHS)/occupational health and safety (OHS) regulations and environmental protection requirements.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element.
Carry out pre-operational tow truck checks
Pre-operational tow truck checks are carried out in accordance with government regulations, manufacturer requirements, and workplace policies and procedures
Hazards are identified, risks are assessed and control measures are implemented
Faults and defects identified during checks are repaired or reported in accordance with workplace procedures
Checks are made to ensure vehicle or load being towed or carried is secured in accordance with tow truck operational practice and regulatory requirements
Drive a tow truck carrying or towing a vehicle or other load
Tow truck is manoeuvred in accordance with established towing practices, regulations/permit requirements for vehicle class involved, and vehicle being towed or load being carried
Appropriate defensive driving techniques are applied for prevailing road, traffic and weather conditions
Tow truck is driven along appropriate routes in accordance with relevant codes, government regulations and workplace policies
Vehicle or load is transported and vehicle is manoeuvred in accordance with required precautions relating to unusual/special characteristics of load and/or relevant government special load regulations
Signs or indicators are fixed to vehicle as required
In a driving emergency, appropriate procedures are followed taking into account vehicle being towed or load being carried
Symptoms of fatigue are recognised and appropriate fatigue management strategies are applied during towing operations
Operate ancillary tow truck equipment
Visual check of internal and external condition of tow truck ancillary equipment is carried out in accordance with workplace procedures
Towing equipment is tested to ensure it functions correctly in accordance with manufacturer specifications
Towing equipment is operated in accordance with manufacturer specifications and regulatory requirements
Towing operation attachment points and weight of vehicle being towed or load being carried are checked to ensure they are consistent with established towing practice, regulatory requirements and permissible safe working loads for tow truck and its associated towing equipment
Records of tow truck operations and related maintenance of tow truck and ancillary equipment are kept in accordance with workplace procedures
All forms and official record requirements for towing operations are completed in accordance with regulatory requirements and company procedures
Evidence of Performance
Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:
applying precautions and required action to minimise, control or eliminate identified hazards
applying relevant legislation and workplace procedures
communicating effectively with others
completing relevant documentation
identifying, selecting and using relevant equipment, processes and procedures
modifying activities and taking appropriate initiative depending on towing contexts, risk situations and environments
providing information on towing services and their features
reading and interpreting relevant instructions, procedures, regulations, signs, charts, maps and labels
recognising problems and taking appropriate action
recognising symptoms of fatigue and taking appropriate action
using required personal protective equipment correctly, including operating portable fire extinguishers
working safely and collaboratively with others.
Evidence of Knowledge
Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:
causes and effects of fatigue on drivers
differences between transmission types on various types of tow trucks and the implications for driving techniques
driving hazards and related defensive driving techniques
efficient driving techniques
emergency procedures for operating a tow truck including using portable fire extinguishers
engine power management and safe driving strategies
factors that increase fatigue-related accidents
factors that may cause traffic delays and diversions and related action that can be taken by a driver
lifestyles that promote effective long-term fatigue management
map reading and road navigation techniques relevant for area of tow truck operations
pre-operational checks carried out on a tow truck and its towing equipment and related action that should be taken
principles of stress management when driving a tow truck
records and documentation requirements for tow truck operations and procedures for their completion
relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental procedures and regulations
relevant state/territory road traffic authority road rules and related regulations relevant state/territory road traffic authority towing permit and licence requirements
strategies and techniques to manage on-road fatigue
tow truck controls, instruments and indicators, and their use
tow truck handling procedures with and without a tow or load
workplace driving and operational instructions.
As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.
As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.
Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.
Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
Resources for assessment include:
a range of relevant exercises, case studies and/or simulations
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals
relevant materials, tools, equipment and personal protective equipment currently used in industry.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Range is restricted to essential operating conditions and any other variables essential to the work environment.
Non-essential conditions can be found in the Companion Volume Implementation Guide.
C â€“ Vehicle Operation