TLID3050
Coordinate furniture removal


Application

This unit involves the skills and knowledge required to coordinate the removal of furniture and effects, in accordance with workplace procedures, relevant standards and certification requirements.

It includes correctly parking a removal vehicle; determining access arrangements; identifying potential hazards; developing, communicating and monitoring an appropriate removal plan prior to uplift; and completing all relevant records.

Work is performed under some supervision, generally in a team environment. Defined accountability and responsibility for self and others in achieving the required outcomes is involved.

This unit involves the application of standard furniture removal procedures by removal crew members when coordinating removal across a variety of removal contexts.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Park vehicle

1.1

Vehicle is parked with due consideration of critical factors

1.2

Need for use of visual safety equipment is determined and this equipment is positioned in accordance with workplace procedures, local authority requirements and state/territory requirements

1.3

Access to vehicle is planned to minimise traffic wear on gardens and lawns, and to avoid obstructions

1.4

Potential external hazards are identified and vehicle is parked to minimise risk of injury and/or damage to items and equipment during removal activities

2

Define job requirements

2.1

Customer needs and perception of job are clearly established through appropriate questioning and discussion based on written removal consultant appraisal

2.2

In consultation with customer, removal consultant/client inventory is checked for accuracy and discrepancies are made known to appropriate workplace personnel in accordance with workplace procedures

2.3

Initial inspection of total job is undertaken with customer and an appropriate loading sequence is ascertained

2.4

Potential internal hazards are identified and appropriate action is planned to minimise risk or injury and/or damage to items, equipment or structure

2.5

Special requirements are identified and negotiated with customer

2.6

Customer is appropriately advised of any pre-damaged or damage-risked items and appropriate documentation is completed

2.7

Dangerous or hazardous items that are unacceptable for removal are identified and customer is appropriately informed

2.8

Confirmation is made that items have been appropriately prepared for travel, in accordance with workplace procedures

3

Plan and monitor loading

3.1

Loading plan is confirmed in consultation with appropriate onsite removal team members

3.2

Potential external hazards are identified and appropriate action is planned to minimise risk of injury and/or damage to items and equipment during removal activities

3.3

Confirmed loading plan is communicated to all onsite removal team members

3.4

Relevant information about loading plan is communicated to despatch staff or other appropriate personnel in accordance with workplace procedures

3.5

Removal team performance is monitored to ensure requirements of loading plan are met

4

Complete records

4.1

Records are updated accurately, legibly and promptly in accordance with workplace procedures

4.2

Records are checked to ensure they include all required information relevant to job

Evidence of Performance

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation, workplace procedures and industry standards

communicating effectively with others

identifying hazardous or dangerous items unacceptable for removal

interpreting and following operational instructions and prioritising work

monitoring work activities in terms of removal/loading plan

operating electronic communications equipment to required protocol

providing leadership and encouragement to team members

reading, interpret and following relevant instructions, procedures, information and signs

reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace procedures

working collaboratively with others

working systematically with required attention to detail without injury to self or others or damage to furniture or equipment.


Evidence of Knowledge

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

critical factors for parking vehicles

customer service requirements including appropriate language, courtesy, behaviour and problem solving

furniture removal procedures and codes of practice

hazards and related hazard control measures

items unsuitable for removal and associated reasons

load restraint

organisational workplace procedures

records and signed agreements that are completed during an initial removal survey and related procedures

relevant agreements and legislation applicable to furniture removal

relevant state/territory road traffic authority licence and traffic regulations

relevant vehicle parking safety requirements

relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation and policies

special requirements that may need to be addressed in a removal and related procedures to be applied.


Assessment Conditions

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include access to:

a range of relevant exercises, case studies and/or simulations

a removal vehicle

applicable documentation including workplace procedures, regulations, load restraint guide, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.


Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.


Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.


Sectors

Not applicable.


Competency Field

D – Load Handling