Work must be carried out in accordance with workplace procedures, relevant standards and certification requirements.
Work is normally performed under general supervision. Defined accountability and responsibility for self and others in achieving the required outcomes is involved.
This unit involves the application of standard furniture removal procedures by removal crew members when carrying out assessment of removal needs across a variety of removal contexts.
Nil
1 | Check removal requirements | 1.1 | Potential internal hazards are identified and appropriate action is planned to minimise risk or injury and/or damage to items, equipment or structure |
1.2 | In consultation with client, consultant/client inventory is checked for accuracy and discrepancies are made known to appropriate personnel in accordance with workplace procedures | ||
1.3 | Special requirements are identified in consultation with client and documented in accordance with workplace procedures | ||
1.4 | Client is advised of any pre-damaged or damage-risked items and appropriate documentation is completed | ||
1.5 | Items unacceptable for removal are identified and client is appropriately informed | ||
2 | Complete uplift preparations | 2.1 | Pre-packed items of furniture and effects are stored appropriately at client premises to ensure orderly and efficient uplift |
2.2 | Required records are updated accurately, legibly and promptly in accordance with workplace procedures | ||
2.3 | Records are checked to ensure they include all required information relevant to the job | ||
2.4 | Changes to consultant appraisal are confirmed with office in accordance with workplace procedures | ||
2.5 | Confirmed items are appropriately prepared for travel in accordance with workplace procedures |
This section describes the knowledge and skills required for this unit. |
Required knowledge: |
Client service requirements including language, courtesy, behaviour and problem solving |
Company work procedures |
Furniture removal procedures and codes of practice |
Hazards that may be experienced on a removal job and related hazard control measures |
Items unsuitable for removal and associated reasons |
Records and signed agreements that are completed during a removal load assessment and related procedures |
Relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental protection legislation and policies |
Relevant state/territory procedures and codes: environmental protection legislation and regulations roads and traffic authority vehicle driver licence requirements traffic Act and related regulations WHS/OHS legislation and regulations |
Relevant agreements and legislation applicable to furniture removal |
Special requirements that may need to be addressed in a removal and related procedures to be adopted |
Uplift requirements |
Required skills: |
Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others |
Communicate effectively with others |
Complete relevant documentation |
Implement contingency plans for unanticipated situations that may occur |
Interpret and follow operational instructions and prioritise work |
Modify activities depending on operational contingencies, risk situations and environments |
Monitor work activities in terms of planned schedule |
Operate and adapt to differences in equipment in accordance with standard operating procedures |
Operate electronic communication equipment to required protocol |
Promptly report and/or rectify any identified problems that may arise in accordance with regulatory requirements and workplace procedures |
Read and interpret relevant instructions, procedures, information and signs |
Select and use required personal protective equipment conforming to industry and WHS/OHS standards |
Work collaboratively with others |
Work systematically with required attention to detail without injury to self or others or damage to furniture or equipment |
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include: required knowledge and skills relevant legislation and workplace procedures other relevant aspects of the range statement. |
Context of and specific resources for assessment | Performance is demonstrated consistently over time and in a suitable range of contexts. Resources for assessment include access to: range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or appropriate range of relevant operational situations in the workplace. In both real and simulated environments, access is required to: relevant and appropriate materials and equipment, and applicable documentation including workplace procedures, regulations, codes of practice and operation manuals. |
Method of assessment | Practical assessment must occur: through activities in an appropriately simulated environment at the registered training organisation, and/or in an appropriate range of situations in the workplace. A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate to this unit: direct observation of the candidate checking requirements against the inventory, ensuring items are ready for uplift and completing records direct observation of the candidate applying relevant WHS/OHS requirements and work practices. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. | |
Removal sites may include: | commercial premises domestic premises industrial premises |
Clients may be: | external internal |
Operations may be conducted: | by day or night in a variety of weather conditions |
Personal protective equipment may include: | gloves high visibility vests safety footwear safety glasses |
Hazards may include: | door and passageway widths and tight internal corners driveway length and surface lawn sprinklers on automatic timers low hanging light fittings and other fixture obstructions obstructions parking restrictions power and telephone lines, trees and landscaping stairs and steps uneven or unstable ground unfriendly pets |
Requirements for access may include: | additional gear and equipment authorities and permits communications equipment hours of operation personal protective equipment removal duration security arrangements at the site site restrictions and procedures |
Consultative processes may involve: | clients management and other office personnel other employees and supervisors other professional and technical staff and trades people union representatives WHS/OHS specialists |
Special requirements may include: | considering items important to the client dismantling items items that are not to be removed temporary removal of doors and fittings on site using tradespersons such as electricians, carpenters, cabinet makers |
Communications may include: | fixed and mobile phones, radio, fax, laptop computer/Internet oral/aural communications written communications, including completing and signing documents |
Workplace procedures may include: | company procedures enterprise procedures established procedures organisational procedures |
Calculations may involve the basic use of a range of technology including: | calculator computer manual techniques |
Documentation may include: | client instructions consultant appraisal report emergency procedures job safety analysis job specifications and procedures manufacturer specifications quality assurance procedures site plan standards and certification requirements workplace operating procedures and policies |
Not applicable.
This unit contains employability skills.
Refer to Unit Descriptor.