Elements and Performance Criteria

Element

Performance Criteria

1

Identify required information

1.1

Purpose of the information/data collection is identified

1.2

Sources of information are established

1.3

Appropriate information is collected

2

Prepare information for use

2.1

Information is collated and analysed in accordance with workplace procedures

2.2

Processed information is organised and presented in a logical manner

2.3

Checks for accuracy are made

3

Explain information

3.1

Data collection and analysis is explained to others in a way that effectively contributes to the workplace operations

3.2

Outcomes of data/information analysis are presented to others using appropriate presentation modes and resources

3.3

Questions are answered and appropriate clarifications are given

4

Present workplace information

4.1

Processed information is forwarded to appropriate personnel in accordance with workplace procedures

4.2

Processed information is collated and stored in accordance with workplace procedures

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant procedures and duty of care requirements

Relevant OH&S responsibilities

Sources of information and data and procedures for processing the information for workplace use

Protocols and procedures for the collection, analysis and presentation of workplace information and data using relevant technology

Presentation and communication techniques including an understanding of barriers to effective communication and how to overcome them

Basic principles of effective presentation and communication of information

Techniques for communicating effectively with a multilingual persons or persons with a limited ability to speak or understand English

Typical presentation and communication problems and appropriate action and solutions

Required skills:

Communicate effectively with others when collecting, analysing and presenting workplace data and information

Read and interpret instructions and procedures relevant to the collection, analysis and presentation of workplace data and information

Interpret and follow operational instructions and prioritise work

Complete documentation related to the collection, analysis and presentation of workplace data and information

Identify and use required communication and presentation technology

Work collaboratively with others when collecting, analysing and presenting workplace data and information

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when collecting, analysing and presenting workplace data and information in accordance with regulatory requirements and workplace procedures

Plan own work including predicting consequences and identifying improvements

Implement contingency plans for unanticipated situations that may arise when collecting, analysing and presenting workplace data and information

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail

Operate and adapt to differences in equipment in accordance with standard operating procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Data collection, analysis and presentation will be:

that required for workplace operations

may occur by day or night and in a variety of work contexts

Customers may be:

internal or external

Presentation modes may include:

written documentation

oral reports

group presentations using appropriate technology

completion of standard forms and checklists

routine written reporting

entry of collected/processed information into a computer

participation in workplace discussions

Presentations/communications may involve:

English-speaking persons

multilingual staff

persons with limited ability to communicate in English

Presentation/communication problems may include:

misunderstanding

limited ability of others to communicate in English

noisy environments or communications channels

illegible writing or print

use of non-standard vocabulary

incorrect assumption that information has been received and/or correctly understood

Depending on workplace context, consultative processes may involve

managers

supervisors/team leaders

workplace personnel

clients

private and/or public sector security personnel

police

security consultants

visitors

contractors

official representatives

union representatives

industrial relations

OH&S specialists

other professional or technical staff

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Presentation/communication may involve the use of a range of technology, including:

phone

electronic data interchange

fax

email

internet

radio

overhead or computer controlled projector

plain or electronic white board

flip charts

microphone and amplifier

video player and monitor

Information/documentation may include:

workplace procedures, checklists and instructions

operations manuals

induction documentation

competency standards and training materials

job specifications

manufacturers specifications

HAZCHEM and dangerous/hazardous goods codes

goods identification numbers and codes

manifests, bar codes, goods and container identification

manufacturers specifications

workplace policies

supplier and/or client instructions

material safety data sheets

relevant codes of practice including the national standards for manual handling and the industry safety code

legislation, regulations and related documentation

award, enterprise bargaining agreement, other industrial arrangements

standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

relevant regulations, standards and codes of practice, including the national standards for manual handling and industry safety codes

dangerous goods and freight regulations and codes

relevant Australian and state/territory standards and certification requirements

relevant Australian and state/territory OH&S legislation

equal employment legislation and related policies

environmental protection regulations