This unit involves the application of workplace safe work instructions and procedures and regulatory requirements as part of work activities. It also includes an understanding of the risk management procedures for monitoring and responding to traffic flow.

Tasks are performed individually within a controlled environment. The role may at times be required to work within a team environment.

ELEMENT

PERFORMANCE CRITERIA

1Monitor traffic flow in a tunnel

1.1 Traffic flow is monitored in accordance with workplace procedures

1.2 Multi-monitor displays are operated and coordinated in accordance with workplace procedures

1.3 Closed-circuit television (CCTV) is operated in accordance with workplace procedures

1.4 Traffic management systems are operated in accordance with workplace procedures

1.5 Visual recognition of abnormal traffic flow is acted upon

1.6 Written reports of events relating to tunnel operations are completed

2Maintain traffic flow in a tunnel

2.1 Traffic flow within a road tunnel is maintained in accordance with workplace procedures and regulatory requirements

2.2 Variable message boards and systems are operated in accordance with workplace procedures

2.3 Recovery/maintenance services to clear traffic lanes are deployed in accordance with workplace procedures

3Implement changes to traffic flow as required

3.1 Operations are controlled to meet changes in traffic flow in accordance with workplace procedures

3.2 Appropriate authorities are liaised with in accordance with workplace procedures and regulatory requirements

3.3 Traffic management systems are operated to maintain safety during maintenance and/or incident

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Road law applicable to state or territory

Relevant environmental protection regulations

Relevant OH&S procedures and guidelines

Workplace procedures and guidelines for monitoring and responding to traffic flow when operating a road tunnel control room

Relevant electronic communication equipment used in a road tunnel control room and related operational procedures, including multi-monitor displays, CCTV, message boards and traffic management systems

Risk assessment policies and procedures

Required skills:

Communicate effectively with others when monitoring and responding to traffic flow within a road tunnel control room

Read and interpret information relevant to monitoring and responding to traffic flow within a road tunnel control room including instructions for traffic flow, workplace procedures, and applicable standards and codes of practice

Interpret and follow operational instructions and prioritise work

Complete documentation related to monitoring and responding to traffic flow within a road tunnel control room

Operate electronic communication equipment to required protocol

Work collaboratively with others when responding to and monitoring traffic flow within a road tunnel control room

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when monitoring and responding to traffic flow with a road tunnel in accordance with regulatory requirements and workplace procedures

Implement contingency plans for anticipated and unanticipated situations that may occur when monitoring and responding to traffic flow with a road tunnel

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Apply fatigue management knowledge and techniques

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Operate and adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:

maintaining traffic flow in a road tunnel

operating equipment required to complete the job role

operating the traffic management system

indentifying changes to traffic flow, including abnormal traffic flow

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Operational context may include:

by day or night

in a range of work environments

Customers may be:

internal or external

motorists

clients

energy services

emergency services

Workplaces may comprise:

large, medium or small worksites

high intensity worksites

indoors

outdoors within a tunnel

Personnel in the work area may include:

workplace personnel

site visitors

contractors

official representatives

emergency workers

Environment may include:

tunnel

freeway/tolling roads

confined space

complex interchanges

Equipment/vehicles may include:

motor vehicles, trucks and motorcycles

computers

keyboards

communication equipment

Personal protective equipment may include:

gloves

safety headwear and footwear

safety glasses

protective clothing

high visibility clothing

hearing protection

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Applicable regulations and legislation may include:

relevant state/territory OH&S road law and safety codes

dangerous goods regulations

relevant state/territory equal opportunity legislation

equal employment opportunity and affirmative action legislation

workplace relations regulations

This unit contains employability skills.