This unit involves the skills and knowledge required to coordinate breakdowns and emergencies when driving a commercial vehicle, in accordance with relevant licence requirements and regulations.

It includes evaluating breakdown and emergency situations, consulting with relevant personnel/emergency authorities, coordinating activities at a breakdown/emergency site, and completing all required reports and documentation.

Work is performed with limited or minimum supervision. It involves judgement and discretion when coordinating breakdowns and emergencies that occur when driving a commercial vehicle.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Evaluate breakdown and emergency situations

1.1

Causes and effects of breakdown/emergency situations are identified and clarified

1.2

Breakdown/emergency coordination procedures are applied in accordance with workplace policies

1.3

Assistance is provided to injured persons within limitations of duty of care responsibilities and workplace requirements

1.4

Load is identified and nature of risks and hazards are established and communicated to relevant authorities

1.5

Appropriate precautions and actions are taken where load is identified as including dangerous goods, explosives or hazardous substances, in accordance with relevant codes of practice, regulations and related procedures

2

Consult with relevant persons and authorities

2.1

Details of causes and effects of breakdown/emergency are reported in accordance with workplace procedures

2.2

Assistance and cooperation is provided to relevant authorities within legal and workplace limitations

2.3

Information about breakdown/emergency is obtained and/or exchanged in accordance with legal and workplace requirements

3

Coordinate breakdown and emergency situations

3.1

Suitable measures are taken to control, warn, stop or divert traffic at breakdown/emergency site

3.2

Personal security precautions are taken in accordance with workplace procedures

3.3

Assistance is requested to minimise possibility of further damage to persons or property, in accordance with workplace policy, and relevant rules and regulations

3.4

Appropriate measures are taken to control and protect breakdown/emergency site

3.5

Traffic at breakdown/emergency site is controlled, as required, in accordance with regulatory requirements and workplace procedures

4

Complete documentation

4.1

Required breakdown/emergency documentation and report procedures and processes are confirmed

4.2

Documentation and reports are filled in legibly and proofread

4.3

Documentation and reports are processed in accordance with workplace requirements

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant legislation and workplace procedures

communicating effectively with others

controlling traffic at breakdown or emergency site

identifying and correctly using emergency equipment at breakdown or emergency site

identifying containers and goods coding, markings and emergency information panels

interpreting and following operational instructions and prioritising work

modifying activities depending on operational contingencies, risk situations and environments

monitoring work activities in terms of planned schedule

operating and adapting to differences in equipment in accordance with standard operating procedures

operating electronic communications equipment to required protocol

reading and comprehending simple statements in English

reading and interpreting relevant instructions, procedures, information and signs

working collaboratively with others when coordinating a response to a breakdown or emergency

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

characteristics of various dangerous goods/explosives/hazardous substances and their implications in breakdown/emergency situations

duty of care requirements in a breakdown and/or emergency situation

procedures to be followed in a breakdown and/or emergency

relevant work health and safety (WHS)/occupational health and safety (OHS) and environmental procedures and regulations

relevant state/territory road traffic authority road rules, regulations, permit and licence requirements

risks and hazards that can exist in breakdown/emergency situations and related precautions to control the risks

types of breakdowns and emergencies that can occur when driving a vehicle and appropriate action that can be taken in each case

types of emergency equipment, their purpose, and the procedures for their use.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.