This unit involves the skills and knowledge required to communicate effectively to coordinate incident response procedures in accordance with organisational procedures.

It includes responding to the incident, coordinating incident responses, communicating effectively and completing follow-up actions.

Work must be carried out in compliance with emergency management plans and workplace procedures about action to be taken in an emergency, incident, fire or accident.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Respond to reported incidents

1.1

Details of incidents are identified, received, analysed, confirmed and prioritised

1.2

Immediate coordination requirements are identified and actioned in accordance with organisational procedures

2

Coordinate incident response activities

2.1

Control and/or coordination of incident response activities is assumed and all relevant personnel and other authorities are informed of this action

2.2

Assistance to be provided to clients and operators is arranged within duty of care limitations and organisational requirements

2.3

Assistance is provided to relevant authorities in accordance with organisational policies and legislative requirements

2.4

Information is collected and passed on to relevant personnel/stakeholders in accordance with workplace procedures

3

Convey complex information

3.1

Complex information is conveyed clearly and accurately

3.2

Recipient understanding of information is monitored and mode of communication is adjusted appropriately

3.3

Interaction is monitored to ensure it is consistent with the urgency of the situation in accordance with organisational policies and procedures

4

Communicate with relevant personnel

4.1

Information is conveyed clearly and clarified when requested by other parties

4.2

Requirements are communicated clearly and in a manner that reflects an appropriate level of authority

4.3

Direction, advice and assistance is sought as required and is followed as appropriate to the situation

4.4

Difficulties in communication are recognised and resolved using appropriate communication skills and techniques

4.5

Roles and authority of relevant personnel involved in the situation are clarified and respected

5

Overcome barriers to communication

5.1

Barriers to effective communication are identified by continuous monitoring of the situation

5.2

Situational needs are identified, clarified and confirmed using appropriate communication skills and techniques

5.3

Conflict and potential for conflict are dealt with in a manner that prevents escalation

6

Communicate as a team

6.1

Handover/takeover is performed and full details are communicated to/received from other team members to ensure continuity of incident response

6.2

Team member communications are acknowledged as received and understood

6.3

Observations are verbalised to team members

6.4

Inquiries are made of team members to clarify information required to provide continued incident response

7

Complete follow-up actions

7.1

Details of incident are collected, recorded and managed in accordance with organisational procedures

7.2

Contribution is made to debrief or follow-up actions or process and recommendations are prepared and submitted as required

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant workplace procedures

collaborating with others when implementing and coordinating incident response procedures

completing relevant documentation

following organisational standards when recording and reporting incident responses

identifying and following organisational incident response procedures

identifying job hazards and taking required action to minimise, control or eliminate identified hazards

interpreting and following operational instructions and prioritising work

modifying activities depending on operational contingencies, risk situations and environments

reading, interpreting and following relevant instructions, procedures and incident response information.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

emergency management plan and incident response workplace procedures

hazards, risks and related precautions to control risk

layout of network/area under control and potential obstacles for responding parties

means to control and organise incidents and to provide practical assistance

procedures and policies for responding to incidents

procedures for contacting emergency personnel and other relevant stakeholders

relevant safeworking system and workplace procedures

relevant work health and safety (WHS)/occupational health and safety (OHS) and other regulatory codes of practice, procedures and guidelines about responding to incidents

types of incidents that can occur and the appropriate action to be taken in each case.

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations or, where this is not available, in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment (PPE) currently used in industry

applicable documentation, including workplace procedures, emergency management plan, regulations, codes of practice and operation manuals.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Rail sector.

F – Safety Management