This unit involves the skills and knowledge required to apply standards of conduct and positive behaviours in the workplace.

This unit applies to team members who are making the transition to a leading role that can influence the performance of others.

Such people have a strong influence on the work culture, values and ethics of the people with whom they work.

It includes modelling good practice, professionalism and confidently representing the organisation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Model high standards of performance and behaviour

1.1

Positive performance and behaviours that meet organisational standards are identified, confirmed and employed

1.2

Performance and behaviour that serve as a positive role model for others are displayed

1.3

Work/performance plans are implemented in accordance with organisational goals and objectives

2

Enhance organisational image

2.1

Organisational standards and values are followed

2.2

Standards and values considered to be damaging to the organisation are questioned through established communications channels

2.3

Personal performance is monitored to ensure integrity and credibility are displayed in interactions with others

3

Contribute to organisational decisions

3.1

Information relevant to issue/s under consideration is provided when requested

3.2

Active participation in decision-making processes is demonstrated

3.3

Options are examined, associated risks are assessed and preferred course/s of action are recommended based on experience and knowledge

3.4

Agreed decisions are implemented in cooperation with relevant individuals and teams

3.5

Organisational feedback processes are used to inform the organisation of the impact of agreed decisions

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying positive behaviours in a range of different situations

articulating organisational values and expectations of behaviour and conveying this to individuals and teams

making decisions based on analysis of evidence

representing the organisation

showing good judgement and following through.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

formal and informal feedback processes

leadership styles and concepts

organisational standards and values

relevant workplace procedures

theory of individual and group behaviour.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations or, where this is not available, in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.