This unit involves the skills and knowledge required to arrange alternative passenger transport in accordance with workplace requirements.

It includes identifying and confirming transport requirements, arranging alternative transport, and monitoring and updating transport arrangements.

Work involves the application of regulatory requirements, codes of practice and workplace procedures when arranging alternative passenger transport as part of workplace activities in the transport and logistics industries.

While work is performed individually, it will generally be undertaken within a team environment.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify and confirm transport requirements

1.1

Need for alternative passenger transport is identified with minimal actual disruption to services

1.2

Period for which alternative transport is required is determined from situation and services

1.3

Timetables, passenger loadings and luggage quantities are determined from workplace information systems

1.4

Requirements to cater for passengers with a disability or others with specific needs are determined

1.5

Hazards are identified, risks are assessed and control measures are implemented

2

Arrange alternative transport

2.1

Type and number of transport units required are determined to provide cost-effective movement within workplace guidelines for minimal disruption

2.2

Alternative transport is arranged within workplace policies and procedures to meet anticipated need

2.3

Arrangements are made to provide assistance for passengers with specific needs

2.4

Relevant work health and safety (WHS)/occupational health and safety (OHS) requirements are identified and included in transport planning considerations

3

Monitor and update transport arrangements

3.1

Passengers are informed of alterations to services as quickly as possible

3.2

Relevant details of incidents are collected and recorded in accordance with workplace policies and procedures for future reference, analysis and investigation purposes

3.3

Irregularities outside own area of responsibility are referred to nominated person or section

3.4

Alternative transport arrangements and related financial transactions are documented to meet operational requirements

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

adapting to differences in transport situations in accordance with workplace procedures

analysing contingency situations for their impact on services

applying relevant legislation and workplace procedures

arranging alternative transport

communicating and negotiating effectively with others

completing relevant documentation

identifying and confirming transport requirements

identifying job hazards and taking required action to minimise, control or eliminate identified hazards

implementing contingency plans

interpreting and following operational instructions and prioritising work

modifying activities depending on operational contingencies, risk situations and environments

monitoring and updating transport arrangements

reporting and/or rectifying identified problems promptly in accordance with workplace procedures

reading and interpreting relevant instructions, procedures, information and signs

scheduling and monitoring work activities

working collaboratively with others when arranging alternative passenger transport

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria, and include knowledge of:

alternative transport options to meet anticipated operational needs

communication and negotiation requirements when arranging alternative passenger transport

contact arrangements for other transport organisations available to provide alternative transportation

documentation and record requirements

problems that may occur when arranging alternative passenger transport and appropriate actions that can be taken to resolve these problems

protocols for contacting other transport organisations

relevant services affected by contingency situations to be considered in transport planning arrangements to minimise actual disruption to services

relevant work health and safety (WHS)/occupational health and safety (OHS) procedures and guidelines

road transport service planning processes

train timetables

workplace procedures and policies for arranging alternative passenger transport.

Assessors must hold credentials specified within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must satisfy the Principles of Assessment and Rules of Evidence and all regulatory requirements included within the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations or, where this is not available, in simulated workplace operational situations that replicate transport workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment must include:

a range of relevant exercises, case studies and/or simulations

relevant and appropriate materials, tools, equipment and personal protective equipment (PPE) currently used in industry

applicable documentation, including workplace procedures, regulations, codes of practice and operation manuals.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Rail sector.

L ‒ Resource Management