Work involves discretion and judgement for self and others in coordinating fleet control logistics. It is performed under minimum supervision with general guidance on progress and outcomes of work.

A range of opportunities may be used to develop the workplace and to support the development of fleet control systems and innovative strategies to deal with contingencies and to encourage the achievement of the organisations goals and key performance objectives.

Work involves the application of logistics principles and procedures to coordination of fleet control in transport, warehousing, distribution and/or storage organisations.

ELEMENT

PERFORMANCE CRITERIA

1Carry out fleet control functions

1.1 Equipment and drivers are allocated following workplace procedures and in consideration of pick-up and delivery requirements

1.2 The movement of documentation is tracked in accordance with workplace procedures

1.3 Opportunities for improvement of fleet control logistics are identified and appropriate action is taken to recommend or implement the identified initiatives

2Prepare for contingencies

2.1 Contingency plans are implemented in accordance with workplace procedures and scope of authority

2.2 Routine problems are identified, clarified and appropriately resolved following workplace procedures

3Communicate with customers and drivers

3.1 Customer and driver enquiries are answered appropriately and following workplace procedures

3.2 Communication systems are accessed and used to communicate with drivers and customers in the completion of fleet management tasks

4Coordinate scheduling of operational tasks

4.1 Computerised scheduling system is accessed and used for processing the delivery of freight in accordance with workplace procedures

4.2 Critical transport factors are taken into account when planning and implementing delivery schedules in accordance with relevant regulations, workplace policy and procedures and operational plans

5Complete documentation

5.1 Fleet management information is recorded either in hard copy or on computer in accordance with workplace requirements

5.2 Completed documentation is despatched, processed and/or filed in accordance with workplace procedures

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant regulatory and code requirements

Relevant OH&S and environmental protection policies and procedures

Workplace protocols and procedures for the coordination of fleet control logistics

Computerised fleet management and scheduling system(s) and guidelines for their use

Factors affecting scheduling in the road transport industry

Focus of operation of transport logistic systems, resources, management and workplace operating systems

Problems that may occur when coordinating fleet control logistics and appropriate action that can be taken to minimise or respond to them

Focus of operation of marketing systems and resources

Required skills:

Communicate and negotiate effectively with others when coordinating fleet control logistics

Read and interpret instructions, procedures and information relevant to the coordination of fleet control logistics

Interpret and respond to customer requirements

Interpret and follow operational instructions and prioritise work

Complete documentation related to the coordination of fleet control logistics

Operate electronic communication equipment to required protocol

Work collaboratively with others when coordinating fleet control logistics

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when coordinating fleet control logistics in accordance with workplace procedures

Implement contingency plans for unanticipated situations that may arise when coordinating fleet control logistics

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the coordination of fleet control logistics

Apply relevant statutory requirements, codes of practice and local government by-laws

Plan work activities, including predicting consequences and identifying improvements

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Ensure the application of fatigue management knowledge and techniques by drivers

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Select and appropriately apply technology, information systems and procedures to complete workplace tasks

Adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

The workplace environment may involve twenty-four hour operation and may include:

single and multi-site locations

large, medium and small companies

Services, products, risks, work systems and requirements may:

potentially vary across different sections of the workplace

Operations involve:

internal and external customer contact and coordination

Consignments may be:

palletised

containerised

packaged or loose

in gas, liquid or solid form

Transport may be:

single or multi-modal

Modes of domestic transport may include:

road

rail

air

sea

Critical transport factors when scheduling fleet operations may include:

driver fatigue

customer requirement

road and weather conditions

OH&S requirements

industrial award conditions

government regulations

Communication equipment may include:

radio

mobile phone (portable or in the cabin)

paging devices

satellite tracking systems

on-board computer

Consultative processes may involve:

customers/clients

other employees and supervisors

suppliers

manufacturers

relevant authorities

management

union representatives

OH&S specialists

other maintenance, professional or technical staff

Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:

company plans/procedures

enterprise plans/procedures

organisational plans/procedures

established plans/procedures

Information/documentation may include:

workplace fleet control procedures and policies

information on equipment allocation, driver allocation, pick-up and delivery requirements

regulations and policies relating to minimising risks to the environment and ensuring compliance with OH&S requirements

supplier and/or client instructions

customer service standards and procedures

workplace products and services information

quality assurance standards and procedures

material safety data sheets

relevant agreements, codes of practice including the national standards for services and operations

manufacturers/suppliers specifications, advice, recommended procedures, policies and instructions

workplace guidelines on appropriate workplace language and communication strategies and interpretation of relevant information

legislation, regulations and related documentation relevant to workplace operations

Applicable regulations and legislation may include:

regulations, standards and codes of practice relevant to workplace operations

relevant Australian and state/territory OH&S legislation

environmental protection regulations

hazardous substances and dangerous goods codes

relevant Australian standards and certification requirements

licence, patent or copyright arrangements

This unit contains employability skills.