1

Monitor tram/light rail operations

1.1

Matters for attention book, daily notices and any other documentation are checked for possible impact on daily tram/light rail operations

1.2

Current status of tram/light rail operations and tactical situations are identified in accordance with organisational procedures

1.3

Any problems or delays are identified and current situation is noted in accordance with organisational procedures

1.4

Communication with appropriate personnel is established and/or maintained in accordance with organisational procedures

2

Deal with disruptions and delays to tram/light rail services

2.1

Disruptions, delays or potential delays are identified through notices or information from appropriate personnel or authorities

2.2

Contingency plans are developed and implemented to cater for unplanned events in accordance with organisational procedures

2.3

Tram/light rail service is adjusted to meet operational and customer service requirements

2.4

Availability of resources to implement contingency plan is confirmed with appropriate personnel and resources are allocated in accordance with organisational requirements

2.5

Where non- routine delays occur advice is disseminated in accordance with organisational requirements

3

Complete documentation

3.1

Out of course delays and disruptions are documented in accordance with organisational procedures

3.2

Completed documentation is filed and stored according to organisational requirements

This section describes the knowledge and skills required for this unit.

Required knowledge:

Communication protocols for relevant personnel and authorities

Electrical system

Familiarity with depots working

Location of tram/light rail and heavy rail interfaces

Organisational procedures for monitoring and controlling tram/light rail operations

Regulatory requirements

Road rules and traffic signalling system requirements

System geography and limitations

Required skills:

Communicate effectively with others when monitoring and controlling tram/light rail operations

Read and interpret instructions, procedures, and information relevant to monitoring and controlling tram/light rail operations

Work collaboratively with others when monitoring and controlling tram/light rail operations

Work systematically with required attention to detail

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

required knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement.

Assessment must include exercises that demonstrate competent performance of the following in a range of situations:

identifying organisational documentation related to tram/light rail operations

implementing contingency plans for unplanned events

following documentation procedures to organisational standards.

Context of and specific resources for assessment

Performance is demonstrated consistently over time and in a suitable range of contexts.

Resources for assessment include access to:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

an appropriate range of relevant operational situations in the workplace.

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.

Method of assessment

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests.

Practical assessment must occur:

through appropriate activities in a simulated environment, and/or

in an appropriate range of situations in the workplace.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Tactical situations may include:

early running, late running, very late running

emergency

ghost trams

no layover

no vehicle assigned to a run

stopped vehicle

ticket machine alarms

vehicle not assigned

vehicle off route

Disseminating advice may include:

disruption notification service (DNS)

passenger information display system (PIDS)

passenger information system (PIS)

public address (PA) announcements

radio

short message service (SMS)

telephone calls

Appropriate personnel may include:

council representatives

customer service staff

depot foremen

depot starters

electrical service provider representatives

help desk foremen

line officers

managers

network controllers

network officers

road traffic authorities

rolling stock breakdown crews

shift managers

track maintenance crews

tram/light rail drivers