TLIL5067
Develop a passenger transport plan


Application

This unit involves the skills and knowledge required to identify passenger transport needs and to develop an appropriate passenger transport plan.

It includes analysing passenger transport needs, determining requirements for passenger transport services and developing passenger transport plans.

This unit has particular application in the passenger transport industry, where passenger transport providers develop a passenger transport plan.

No licensing, legislative or certification requirements apply to this unit at the time of publication.


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Analyse passenger transport needs

1.1

Customer and stakeholder requirements are analysed

1.2

Passenger transport needs are identified based on analysis of client and stakeholder requirements

1.3

Analysis is used as the basis to develop passenger transport plans

2

Determine requirements for passenger transport services

2.1

Passenger transport issues, risks and contingencies are identified

2.2

Compliance requirements are identified

2.3

Required passenger transport resources including human resources requirements are identified

3

Develop passenger transport plans

3.1

Available passenger transport resource requirements are identified

3.2

Schedules are developed for passenger transport plans

3.3

Passenger transport resources are allocated

3.4

Human resources requirements are integrated into passenger transport plans

3.5

Contingency and critical incident processes are integrated into passenger transport plans

3.6

Critical tasks, responsibilities and timelines are identified

3.7

Costing for passenger transport plans is identified

3.8

Continuous improvement processes for passenger transport plans are identified

3.9

Passenger transport plans are documented in accordance with industry and workplace requirements

Evidence of Performance

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

analysing and meeting client requirements

applying relevant work health and safety (WHS)/occupational health and safety (OHS) requirements and work practices

communicating effectively with others

consulting and negotiating with stakeholders

developing a minimum of two passenger transport plans involving complex transport requirements, and multiple passengers and staff, for example:

complex charter service

complex commercial contract non public transport passenger service

complex scheduled ongoing public transport service

large community event

developing complex plans and documents

managing contingencies in relation to passenger transport problems

managing passenger transport logistics

negotiating arrangements with suppliers

planning and organising workload

researching and analysing passenger transport options

working within budgets and developing different scenarios for consideration.


Evidence of Knowledge

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

costing requirements and implications of passenger transport planning

customer and client services relationships

different passenger transport alternatives to be considered in the planning process

legislation, regulations and industry codes that affect passenger transport planning

resource requirements for a passenger transport strategy, including human and physical resources

risk management issues associated with passenger transport

sources of specialist assistance for integrated passenger transport planning

technology and equipment used for coordinating passenger transport services.


Assessment Conditions

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.


Foundation Skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.


Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.


Sectors

Not applicable.


Competency Field

L – Resource Management