ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Analyse and confirm passenger transport plan details

1.1

Passenger transport plans are analysed to ensure customer and stakeholder requirements are addressed

1.2

Passenger transport plans are analysed to ensure passenger needs are addressed

2

Analyse and confirm requirements for passenger transport services

2.1

Passenger transport issues, risks and contingencies from passenger transport plans are identified and confirmed

2.2

Compliance requirements in passenger transport plans are identified and confirmed

2.3

Required passenger transport resources, including human resources requirements, in passenger transport plans are identified and confirmed

3

Implement passenger transport plans

3.1

Schedules for passenger transport services in passenger transport plans are identified and confirmed

3.2

Passenger transport resources in passenger transport plans are allocated

3.3

Human resources requirements in passenger transport plans are allocated

3.4

Contingency and critical incident processes are integrated into passenger transport services

3.5

Critical tasks, responsibilities and timelines are integrated into passenger transport services

3.6

Costings in passenger transport plans are identified and confirmed

3.7

Continuous improvement processes for passenger transport plans are identified and confirmed

3.8

Implementation arrangements and outcomes for passenger transport plans are documented to meet industry and workplace requirements

4

Evaluate passenger transport plans

4.1

Efficiency and effectiveness of passenger transport plans are evaluated based on agreed evaluation criteria

4.2

Outcomes of evaluations of passenger transport plans are documented for incorporation in future passenger transport planning

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

analysing and meeting client requirements

applying relevant work health and safety (WHS)/occupational health and safety (OHS) requirements and work practices

communicating effectively with stakeholders verbally and in writing

consulting and negotiating with stakeholders

developing complex plans and documents

implementing a minimum of two passenger transport plans involving complex transport requirements, and multiple passengers and staff, for example:

complex charter service

complex commercial contract non public-transport passenger service

complex scheduled ongoing public transport service

large community event

managing contingencies in relation to passenger transport problems

managing passenger transport logistics

negotiating arrangements with suppliers.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

costing requirements and implications of passenger transport planning

customer and client services relationships

different passenger transport alternatives for consideration in the planning process

legislation, regulations and industry codes that affect passenger transport planning

resource requirements for a passenger transport strategy, including human and physical resources

risk management issues associated with passenger transport

sources of specialist assistance for integrated passenger transport planning

technology and equipment used for coordinating passenger transport services.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or simulations

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

relevant materials, tools, equipment and personal protective equipment currently used in industry.