TLIO1002A
Follow security procedures when working with passengers and personnel

This unit involves the skills and knowledge required to follow security procedures in the transport and logistics industry. It includes checking and maintaining the security of any passengers, workplace personnel and visitors; identifying and responding to any security threats or situations; and completing all required security records. Licensing, legislative, regulatory or certification requirements are applicable to this unit.

Application

Persons achieving competence in this unit will need to fulfil the applicable security regulations and the relevant sections of a transport organisation's workplace security program and procedures.

Work is performed under some supervision generally within a team environment. It involves the application of an organisation's workplace security program and procedures and regulatory requirements to ensure that appropriate security procedures are followed when carrying out work activities in the transport and logistics industry.


Prerequisites

Not Applicable


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1Maintain security of passengers, workplace personnel and visitors

1.1 Where applicable, security checks of passengers, workplace personnel and visitors are carried out in accordance with workplace security program and procedures and within limits of role and responsibilities

1.2 Precautions and measures aimed at protecting the security of passengers, workplace personnel and visitors are followed in accordance with workplace security procedures and applicable security regulations

1.3 Signs of suspicious behaviour of passengers or other personnel are recognised and reported promptly to designated personnel in accordance with workplace security procedures

1.4 Any breaches of security requirements for passengers, workplace personnel and visitors are reported promptly to designated personnel in accordance with workplace procedures

2Identify a security threat or situation

2.1 Signs of security threats are recognised and investigated where applicable in accordance with workplace security procedures

2.2 Security threat or situation is promptly identified, assessed and reported in accordance with workplace security procedures

2.3 Implications of the security threat or situation are evaluated in accordance with workplace security procedures

2.4 Relevant personnel are alerted to the security threat or situation as required within workplace security

2.5 Communications are maintained with relevant personnel to determine appropriate course of action

3Respond to a security threat or situation

3.1 Response to an identified security threat or situation is in accordance with workplace security procedures, received instructions, regulatory requirements and emergency response plan where relevant

3.2 Security threats or incidents are handled appropriately in accordance with established response plan and within limits of responsibility and duty of care

3.3 Responsibilities are fulfilled in accordance with workplace security procedures and regulatory requirements

3.4 Assistance is provided in controlling the site both prior to and following arrival of security and/or emergency services

3.5 In the case of a security threat or emergency, assistance is provided to other staff and emergency services personnel conducting an initial survey of the scene

3.6 Directions of the controlling security/emergency authority are followed and all possible assistance is provided in response to those directions

4Maintain security records

4.1 Records of security checks and precautions are kept as applicable in accordance with workplace security procedures

4.2 Reports of security incidents or threats are completed as applicable in accordance with workplace security procedures

Required Skills

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Applicable transport security legislation including relevant international, national, state and territory acts, regulations codes and/or guidelines

Relevant workplace security program and policies and procedures for responding to security threats, situations and emergencies

Relevant quarantine regulations and requirements

Relevant OH&S and environmental protection procedures and guidelines

Common security threats and incidents that may occur in transport, logistics and allied industries, and related roles and responsibilities of personnel when reporting them and responding to them

Applicable measures for the securing of transport terminals, storage facilities, vehicles, trains, aircraft and/or vessels

Signs of pillaging and theft

Signs of suspicious behaviour of passengers and other personnel

Precautions and procedures aimed at protecting the security of passengers, workplace personnel and visitors

Focus of operation of work systems, equipment, management and site operating systems when carrying out operations in the transport and logistics industries

Common security problems that may occur when carrying out operations in the transport and logistics industries, and action that can be taken to address and resolve the problems

Relevant documentation and reporting requirements

Layout of worksite, vehicle, vessel, train or aircraft and operating procedures

Procedures for operating any electronic communications equipment with required protocol

Required skills:

Communicate effectively with others when following security procedures

Read and interpret instructions, procedures, applicable regulatory requirements, labels, markings, ID cards and other information relevant to workplace security in the transport and logistics industries

Complete required documentation and reports related to security procedures

Work collaboratively with others when following security procedures

Identify and solve and/or report problems that arise when following security procedures

Modify activities depending on differing workplace contexts, risk situations and environments

Adapt to differences in equipment, facilities, cargo and passengers

Apply procedures for security checks and precautions as per limits of role and responsibilities

Recognise signs of pillage and theft

Recognise signs of security threats and situations

Promptly report and/or rectify any identified problems that may arise when following security procedures in accordance with regulatory requirements and workplace procedures

Follow security threat/incident response plan and procedures

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Select and use relevant communications and other equipment required when following security procedures

Select and use required personal protective clothing and equipment conforming to industry and OH&S standards

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of:

applying the underpinning knowledge and skills

identifying signs of a possible security threat

responding to a possible security threat

applying relevant legislation and workplace procedures

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

As a minimum, assessment of knowledge must be conducted through appropriate assessments using written/practical/oral assessments

Practical assessment must occur:

through activities in an appropriately simulated environment, and/or

in an appropriate range of situations in the workplace


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Transport and logistics enterprises may involve:

warehousing and distribution

road transport

rail transport

aviation

maritime

freight forwarding and customs broking

multimodal transport and logistics

Work may be conducted:

in a range of work environments by day or night

in large, medium or small transport terminals and storage facilities

at international airports, domestic airports, regional airports and remote airfields

on vehicles, trains, aircraft and vessels

Security procedures may be aimed at preventing or identifying:

persons trespassing on security zones and restricted areas

unauthorised airside access at security controlled airports and airfields

carriage or storage of prohibited goods

the carriage of improvised explosive devices

smuggling of goods

acts or threats of terrorism

hijacking of a vehicle, train, aircraft or vessel

extortion

assault

fraud

vandalism and graffiti

Security measures may include:

security guards at access points and gates to secured areas

locked doors, gates and fences

use of personal electronic access cards

recording of carrier and vehicle registration details at gates and checkpoints

bag check points

escorts for visitors in restricted areas

access control into and out of restricted security areas

use of ID cards

video surveillance equipment

X-ray screening of passengers, workplace personnel and visitors

explosives trace detection (ETD) screening of passengers, workplace personnel and visitors

screening of passengers, workplace personnel and visitors using hand-held and walk through magnetometers

Communication in the work area may include:

phone

radio

fax

email

electronic data transfer (EDI)

internet

oral, aural or signed communications

Personal protection equipment may include:

gloves

safety headwear and footwear

eye and ear protection

safety glasses

two-way radios

high visibility clothing

Depending on the organisation concerned workplace procedures may be called:

standard operating procedures

company procedures

enterprise procedures

organisational procedures

established procedures

Information and documents may include:

Australian transport security legislation and regulations

Australian and international codes of practice and regulations relevant to the secure transport of passengers

workplace security procedures and related policies and procedures

workplace standard operating procedures and policies

signs and instructions pertaining to security matters

operations manuals, job specifications and induction documentation

manufacturers specifications for equipment

supplier and/or client instructions

Applicable legislation, regulations and codes may include:

Australian transport security legislation and regulations

Australian and international codes of practice and regulations relevant to the secure transport of passengers

export/import/quarantine regulations

relevant state/territory OH&S legislation


Sectors

Not Applicable


Employability Skills

This unit contains employability skills.


Licensing Information

Refer to Unit Descriptor