Work must be carried out in compliance with the relevant sections of the regulations of the relevant state/territory authorities concerned with the secure delivery of valuables, secured products, documents and materials.

Work is performed under general or limited supervision. It involves the application of the basic security principles, routine procedures and regulatory requirements to respond to cash-in-transit security incidents.

ELEMENT

PERFORMANCE CRITERIA

1Identify the nature of potential security threats

1.1 Threats or potential threats are identified, assessed and categorised as possible, actual, or false alarms

1.2 Appropriate agencies and branches are alerted to potential security threat, with all relevant details and requests for supportive action being detailed

2Select emergency actions to be applied

2.1 Range of emergency actions are identified and analysed

2.2 Security threat and appropriate emergency plans are matched

2.3 Emergency actions are invoked in accordance with emergency procedures and in consideration of own safety, safety of the security team, members of the public and the consignment

2.4 Emergency actions are modified consistent with changes within the emergency environment

3Report incident

3.1 Reporting arrangements are completed according to enterprise procedures

3.2 Police or other emergency services are provided with reports as required

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant state and territory regulations and requirements pertaining to revenue protection

Relevant OH&S and environmental protection procedures and guidelines

Organisational policies and procedures

Risks and hazards when providing revenue protection within a transport system and related precautions to control the risk

Organisation's transport services

Complementary transport services

Fare structures

Concessional privileges

Timetables

Typical problems that can occur when responding to cash-in-transit incidents and appropriate action that can be taken to prevent or solve them

Customer service requirements

Required skills:

Communicate effectively with others when responding to cash-in-transit incidents

Read and interpret instructions, procedures and information relevant to cash-in-transit incidents

Interpret and follow operational instructions and prioritise work

Complete documentation related to cash-in-transit incidents

Operate electronic communication equipment to required protocol

Calculate fares

Work collaboratively with others when responding to cash-in-transit incidents

Resolve conflict situations

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may arise when responding to cash-in-transit incidents in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may occur when responding to cash-in-transit incidents

Deploy staff

Apply precautions and required action to minimise, control or eliminate hazards that may exist when responding to cash-in-transit incidents

Monitor work activities in terms of planned schedule

Manage stress

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Operate barriers

Validate tickets

Apply basic mechanical skills

Adapt to differences in equipment in accordance with standard operating procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Operations may be conducted:

in a range of work environments and weather conditions

by day or night

Customers may be:

internal or external

Hazards may include:

vehicular and pedestrian traffic

firearm handling

persons with felonious intent

uneven ground, steps, road surfaces

dust and vapours

hazardous or dangerous materials

humidity, air temperature

Consultative processes may involve:

clients

private security personnel

public sector security personnel

police

security consultants

other employees and supervisors

management

other professional or technical staff

Incidents may include:

actual or potential breaches of security arrangements

Contingency actions may be:

as documented or adapted within scope of authority

Communication may include:

mobile and fixed phones

radio

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Personal protective equipment may include:

gloves

safety headwear and footwear

firearms

two-way radios

Information/documents may include:

workplace procedures and policies

operations manuals and job specifications

relevant manufacturers specifications

competency standards and training materials

supplier and/or client instructions

material safety data sheets

codes of practice including the National Standards for Manual Handling and the Industry Safety Code

award, enterprise bargaining agreement, other industrial arrangements

standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

licensing and permits for firearms and security occupations

relevant Australian Standards and certification requirements

relevant state/territory privacy legislation

relevant state/territory firearms legislation

state/territory OH&S regulations and legislation, including manual handling regulations

licensing requirements for driving and carrying particular classes of goods

relevant state/territory road rules and traffic acts

This unit contains employability skills.