1

Develop workplace policy

1.1

Workplace policy requirements are identified

1.2

Information is gathered from a range of sources to plan and develop policy

1.3

Stakeholders are identified and consulted as a key component of the policy development process

1.4

Policy option recommendations are made based on likely effectiveness, timeframes and cost

1.5

Identified workplace policy requirements are reflected in policy developed

1.6

Appropriate methods of implementation are agreed

2

Communicate workplace policy

2.1

Workplace policy and expected outcomes are promoted to key stakeholders

2.2

Expected outcomes, activities to be undertaken and assigned responsibilities are communicated with those involved in implementing the policy

3

Implement workplace policy

3.1

Workplace policy implementation procedures are developed and communicated to stakeholders

3.2

Strategies for continuous improvement are implemented

3.3

Responsibility to use recording systems for tracking continuous improvement is established and assigned

4

Review workplace policy implementation

4.1

Outcomes are documented and feedback is provided to key personnel and stakeholders

4.2

Outcomes of policy implementation are investigated

4.3

Records to identify trends that may require remedial action are monitored and used to promote continuous improvement of performance

4.4

Policy and or procedures are modified as required to ensure improvements are made

This section describes the knowledge and skills required for this unit.

Required knowledge:

Best practice approaches relevant to own work area

Equal employment opportunity, equity and diversity principles, and work health and safety (WHS)/occupational health and safety (OHS) implications of policy being developed

Legislation, regulations and codes of practice applicable to industry and organisation

Quality assurance systems relevant to own organisation

Relevant industry standards

Relevant organisational policies, procedures and protocols

Required skills:

Adjust communication to suit different audiences

Consult on and validate policy

Effectively manage different points of view and dissenting stakeholders

Prepare written reports using precise expression, language and structures suited to the intended audience

Read and evaluate complex and formal documents such as policy and legislation

Research, analyse and present information

Respond effectively to diversity

Work as a member of a team

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

involvement as a key person in planning, developing and implementing organisational policy that complies with legislative requirements

implementing strategy, as part of the policy, that has been devised, implemented and reviewed

communicating with stakeholders to discuss possible approaches to policy development and implementation, and contributing to the resolution of disputes among stakeholders

reviewing and improving policies by identifying improvements and benchmarking against industry best practice, and attempting new approaches over time.

Context of and specific resources for assessment

Assessment must ensure:

access to an actual workplace or simulated environment

access to relevant legislation/standards/guidelines

access to a range of workplace documentation and personnel, information and resources (such as compliance obligations, organisational plans, work responsibilities)

access to reports from other parties involved in developing and implementing policy

evidence is collected over time, involving both formative and summative assessment

evidence is relevant to the particular workplace role, including work area, equipment, systems, and documentation.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

response to case studies

review of policy developed and procedural documentation outlining the approach taken

review of implementation strategy, plans and work plans

analysis of methods used to involve stakeholders in policy development, implementation and review

analysis of inefficiencies or opportunities for improvements identified in the workplace

observation over time in relation to review of work area relating to policy and procedures being developed.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Workplace policy requirements may include:

client requirements

codes of practice

community issues

legislative or regulatory requirements

organisational requirements

supplier requirements

Sources may include:

organisational specifications

regulatory or legislative sources

relevant personnel

Stakeholders may include:

clients

employees of the organisation

government

local community

other organisations

regulators

specialists from outside the organisation with particular technical expertise

suppliers