ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Organise small store operations

1.1

Small store work requirements and specific internal or external customer requirements are interpreted and small store operations are organised accordingly

1.2

Inventory or stocktake of goods or items held in the small store is conducted in accordance with workplace requirements

1.3

Levels of goods and items in stock are monitored and maintained at levels prescribed by store procedures

1.4

Orders for the replenishment of goods or items in the small store are made in accordance with store procedures

2

Complete small store operations

2.1

Incoming goods and items are received and checked against orders and relevant specifications

2.2

Received goods and items are stored in accordance with small store procedures

2.3

Goods and items for issue are picked and despatched in accordance with the small store procedures

3

Maintain small store records

3.1

Inventory or records of stocks held in the small store are kept in accordance with workplace procedures

3.2

Dockets and receipts for received goods are correctly completed

3.3

Discrepancies or identified damage in received goods are recorded and reported in accordance with workplace procedures

3.4

Records of goods or items issued from the small store are completed in accordance with workplace procedures

3.5

Discrepancies in the inventory or record of stocks held are identified and reported in accordance with workplace procedures

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

adapting and modifying small store activities depending on workplace contexts, resources and environment

applying relevant legislation and workplace procedures

communicating effectively and using appropriate strategies when listening, questioning and receiving feedback

communicating effectively verbally and in writing as required in small store operations

identifying and correctly using communications and any other equipment and technology required to complete small store activities

interpreting and following a set of instructions for small store operations

keeping required records of small store operations

planning a schedule to complete required workplace tasks

recognising limitations, asking for help and seeking clarification or information about work requirements and procedures

taking initiative and using appropriate techniques to problem solve and to complete tasks

working cooperatively and collaboratively with others to complete small store tasks.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

how to identify stock and goods held in a small store

mathematical operations and techniques needed to place orders, complete simple stocktakes, receive and check goods and stock, and pick and despatch goods and stock

procedures for identifying and using relevant workplace technology when completing small store operations such a lifting equipment, calculators and computers

procedures, policies and instructions for small store operations

relevant workplace standards and duty of care requirements

safe lifting and carrying policies and procedures

typical problems involved in small store operations and appropriate action and solutions.