Elements and Performance Criteria

Element

Performance Criteria

1

Administer supplier contract

1.1

Procedures for the receival of supplied goods/materials/services are documented and implemented within the workplace

1.2

Supplied goods/material/services are assessed for conformity to contracted requirements including price, quantity, quality and delivery schedules

1.3

Non-conformance of supplier with contracted requirements is accurately detailed

1.4

Actions to rectify non-conformance are undertaken in accordance with enterprise procedures and within scope of authority

1.5

Issues of non-conformance beyond scope of authority are referred to designated personnel in accordance with enterprise operating procedures

2

Complete documentation

2.1

Annotations and performance assessment/evaluations are completed and appended to supplier file

2.2

Action taken in regard to non-conformance of contracted requirements is documented and appended to supplier file

2.3

System records are maintained and updated in accordance with enterprise information management system and, where applicable, regulatory requirements

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Relevant regulatory and code requirements

Relevant OH&S responsibilities and procedures

Workplace protocols and procedures for monitoring the performance of supply contractors

Workplace contract performance and disputation policies and procedures

Workplace business policies and plans as they relate to supply contracts, including procedures for maintenance of confidentiality

Focus of operation of recording, reporting and statistical analysis systems and resources

Resource availability including the processing capacity of equipment and software systems for statistical analysis of data

Typical problems that can occur with supply contracts and related appropriate action that can be taken

Required skills:

Communicate effectively with others when monitoring supplier performance

Read and interpret instructions, procedures and information relevant to the monitoring of supplier performance

Interpret and follow operational instructions and prioritise work

Complete documentation related to the monitoring of supplier performance

Operate electronic communication equipment to required protocol

Work collaboratively with others when monitoring supplier performance

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may occur when monitoring supplier performance in accordance with regulatory requirements and workplace procedures

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail

Select and appropriately apply technology, information systems and procedures when monitoring supplier performance

Adapt to differences in equipment in accordance with standard operating procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

The workplace environment may involve twenty-four hour operation and may include:

single and multi-site location

large, medium or small companies

Services, products, risks, work systems and requirements may:

potentially vary across different sections of the workplace

Operations involve:

customer and supplier contact and coordination

The key requirement of this unit is to:

interpret the data and provide appropriate, timely information on the outcomes of data analysis to appropriate personnel

Contracts may be:

for singular or continuous supply

Document/data interchange may be:

electronic

paper-based

Suppliers may include:

domestic and international contractors

corporations

government agencies

Contract non-conformance must be:

demonstrable

Relevant regulations/legislation may be related to:

contract disputation

confidentiality

goods regulatory requirements

probity

Consultative processes may involve:

other employees and supervisors

customers and suppliers

management and union representatives

industrial relations, occupational health and safety specialists

other professional or technical staff, contractors and maintenance personnel

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documentation may include:

relevant supply contracts and agreements

quality or enterprise work specifications and procedures

manufacturers specifications and/or suppliers handling and storage advice, workplace procedures, policies and instructions

guidelines relating to minimising risks to the environment and occupational health and safety requirements

supplier and/or client instructions

material safety data sheets

relevant agreements, codes of practice including the national standards for manual handling and the industry safety code

legislation, regulations and related documentation, including regulations related to hazardous substances, dangerous goods and environment protection

reports of accidents and incidents within regulatory requirements and enterprise procedures

workplace guidelines on appropriate workplace language and communication strategies and interpretation of relevant information

quality assurance procedures

Applicable regulations and legislation may include:

relevant regulations, standards and codes of practice

relevant Australian and state/territory OH&S legislation

equal employment legislation and related policies

environmental protection regulations

hazardous substances and dangerous goods codes

relevant Australian standards and certification requirements

licence, patent or copyright arrangements