Work must be carried out in compliance with the regulations and workplace requirements pertaining to the processing of mail and parcels.

Work is normally performed under general supervision, usually in a team or outstation environment. It involves the application of workplace procedures and regulatory requirements to video-coding and the coordination of video-coding operations as part of work activities in the postal and allied industries.

ELEMENT

PERFORMANCE CRITERIA

1Prepare to video-code mail

1.1 Individual work priorities and responsibilities are identified and confirmed

1.2 All OH&S and environment protection procedures and requirements for the workplace are identified, accessed and applied

1.3 Work station equipment is located, accessed and adjusted to meet ergonomic requirements

1.4 Access to video-coding system is obtained and 'online' status is achieved

2Video-code mail

2.1 Access and ensure mail images are being received from MLOCR

2.2 Liaise with MLOCR operators to ensure the correct mail mix is being provided by MLOCR

2.3 Using keyboard, process or direct the processing of mail images from MLOCR using data provided in specific coding modes

2.4 Performance is monitored and issues or requirements are addressed

3Resolve problems with video-coding process

3.1 Problems with MLOCR inputs and/or software are identified, assessed and resolved

3.2 Advice is provided to appropriate personnel regarding MLOCR malfunctions

4Complete video-coding process

4.1 Access to the video-coding system is terminated and log-off procedures completed

4.2 Extended term shut-down procedures are applied

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Australian and international codes and regulations relevant to mail operations

Relevant OH&S and environmental protection procedures and guidelines

Workplace procedures and policies for the conduct of video-coding and the coordination of video-coding operations

Focus of operation of work systems, equipment, management and site operating systems for video-coding and the coordination of video-coding operations

Problems that may occur during video-coding operations and appropriate action that can be taken to resolve/avoid the problems

Requirements of automated mail processing systems, operations and relevant equipment

Hazards that may occur during video-coding operations and ways of controlling the risks involved

Site layout

Relevant personal protective equipment and procedures for its use

Required skills:

Communicate effectively with others when conducting video-coding and coordinating video-coding operations

Read and interpret instructions, procedures, information and labels relevant to video-coding operations

Interpret and apply relevant agreements, codes of practice or other legislative requirements

Interpret and follow operational instructions and prioritise work when conducting video-coding and coordinating video-coding operations

Complete documentation related to the conduct of video-coding and the coordination of video-coding operations

Operate electronic communication equipment to required protocol

Work collaboratively with others when conducting video-coding and coordinating video-coding operations

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems, faults or malfunctions that may occur when conducting video-coding and coordinating video-coding operations in accordance with regulatory requirements and workplace procedures

Plan own work including predicting consequences and identifying improvements

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail without injury to self or others, or damage to equipment

Select and use required personal protective equipment

Identify, select and use relevant equipment, processes and procedures for video-coding operations

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be conducted:

in a range of work environments

by day or night

Workplaces may comprise:

large, medium or small worksites

Operations may include:

shiftwork

Customers may be:

internal or external

Hazards may include:

vehicular traffic and pedestrians

dust and vapours

hazardous or dangerous materials

humidity, air temperature

lighting conditions

machinery/equipment moving parts

noise

Weighing devices may be:

mechanical

automated

weighbridge

Work priorities may be communicated through:

briefings

noticeboards

announcements

Equipment may include:

supervisor's console

video-coding desk

Operator Support Devices (OSDs)

computer hardware

keyboard/mouse

Personal protective equipment may include:

gloves

safety footwear

high visibility clothing

Communication in the work area may include:

phone

fax

email

electronic data transfer (EDI)

RF systems

radio

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documents may include:

workplace polices, operating procedures and practices

Management Operating System (MOS)

Management Information System (MIS)

performance assessment and analysis information

quality assurance procedures

induction documentation

competency standards and training materials

job specifications and procedures

award, enterprise bargaining agreement or other industrial arrangements

manufacturers specifications

codes of practice, including national standards for manual handling and the industry safety code

supplier and or/client instructions

HAZCHEM chart/MSDS

safety observation feedback program

emergency procedures

Applicable regulations and legislation may include:

relevant codes and regulations pertaining to mail operations

Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances

relevant state/territory OH&S and environmental protection legislation

workplace relations regulations

workers compensation regulations

equal opportunity, equal employment opportunity and affirmative action legislation

This unit contains employability skills.