This unit requires the operator to communicate with clients regarding their desired hair colour finish. It involves the analysis of the characteristics of hair, including natural base colour and percentage of grey or white hair, and the selection and application of colour or high lift tint colour products to cover grey or white hair and/or change or enhance the colour of the hair, or lighten and tone the colour of the hair.

Knowledge of the colour wheel, the workplace colour product range, relevant local health regulations and the workplace approach to colour services is required.

In the context of an assessment-only and/or a training delivery and assessment pathway, units of competency that relate to this unit are identified in the evidence guide of this unit.

ELEMENT

PERFORMANCE CRITERIA

1

Consult with client and prepare for service.

1.1

Client reaction to pre-service skin test is evaluated through observation or access to client history.

1.2

Client characteristics are analysed through physical and visual examination and any identified contraindications to proceeding with colour service are identified and explained to client.

1.3

Client history is referred to and previous colour is discussed with client where applicable.

1.4

Client history is established for new colour clients.

1.5

Client satisfaction or dissatisfaction with current hair colour and client expectations are established through questioning and active listening.

1.6

Desired base colour or degree of lift and tone is confirmed with client through discussion and reference to manufacturer's colour charts.

1.7

Strand tests are performed where indicated by the analysis.

1.8

Wraps and towels are applied to ensure client protection and safety according to workplace procedures.

2

Select and use colour products.

2.1

Colour products are selected and prepared according to manufacturer's instructions and workplace procedures.

2.2

Stages andmethods of product application are performed according to manufacturer's instructions, within designated workplace timeframes and crosschecked for agreed coverage.

2.3

Processing of colour product is monitored through observation and according to manufacturer's instructions.

2.4

Residual product is removed at the end of processing time according to manufacturer's instructions.

2.5

Client and operator comfort and safety are ensured at all stages of the service according to relevant legislation, manufacturer's product safety data sheets and workplace policies and procedures.

3

Select and use high lift tint colour products.

3.1

High lift tint colour products are selected and prepared according to manufacturer's instructions and workplace procedures and within designated workplace timeframes.

3.2

Stages and methods of product application are performed quickly and evenly according to manufacturer's instructions and crosschecked for agreed coverage.

3.3

Product processing is timed through observation to achieve desired lift and tone and according to manufacturer's instructions.

3.4

Residual product is removed at the end of processing time according to manufacturer's instructions.

3.5

Client and operator comfort and safety are ensured at all stages of the service according to relevant legislation, manufacturer's product safety data sheets and workplace policies and procedures.

4

Provide after care service and advice.

4.1

Clients are advised on colour care shampoos and conditioners.

4.2

Sun protection strategies are suggested to clients.

4.3

After care products are recommended and purchases are recorded on client history.

4.4

Outcomes of service are reviewed against established client expectations and client satisfaction is confirmed .

4.5

Client history is updated to include colour or lightening product selection, technique, outcome of service and aftercare products recommended and purchased.

This describes the essential skills and knowledge and their level, required for this unit.

Skills may include:

pre-colour service analysis

communication techniques, including:

using open and closed questions

speaking clearly and concisely

using appropriate language

non-verbal communication

client consultation

using manufacturer's colour charts

colour product selection

colour product application within defined workplace timeframes

residual colour removal

language, literacy and numeracy skills relevant to the role and workplace requirements.

Knowledge may include:

the composition of colour and high lift tints

the effects of hydrogen peroxide on the hair and hair colour

the chemical and physical effects of tint and high lift tint colour products on hair structure

the colour wheel and its application in colour selection

manufacturer's colour chart systems

processing and development times for a defined workplace product range

the provisions of relevant health and hygiene legislation and regulations

the provisions of relevant occupational health and safety legislation and regulations.

The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence. It is essential for assessment and must be read in conjunction with the performance criteria, the range statement and the assessment guidelines of the relevant Training Package.

Overview of assessment

A person who demonstrates competency in this unit of competency must be able to apply knowledge of the use and application of a defined workplace range of tint and high lift tint colour products for a range of colour outcomes on different clients. Knowledge and skill with regard to relevant legislation and workplace procedures that ensure client and operator comfort, health and safety must also be demonstrated.

Specific evidence requirements

Critical aspects for assessment and evidence required to demonstrate competency in this unit

knowledge and consistent application of workplace policies, procedures and safe work practices in relation to colour services

consistently applying effective questioning and active listening techniques to consult and negotiate with clients and to ensure client comfort and safety throughout the service

recognising and managing contraindications

reading, accurately interpreting and consistently applying manufacturer's colour charts and product instructions

consistently safe selection, preparation, application, processing and removal of colour without residual scalp stain, according to manufacturer's instructions and workplace procedures

consistently observing client and operator safety precautions.

Context of assessment

For valid and reliable assessment of this unit, competency should be consistently demonstrated over a period of time and observed by the assessor and/or the technical expert working in partnership with the assessor. The technical expert may include the hairdresser and/or an experienced person at the workplace.

Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations which may include client interruptions and involvement in other related activities normally expected in the workplace. For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Specific resources for assessment

Competency for this unit should be assessed through access to:

relevant documentation including occupational health and safety legislation and regulations, workplace policy and procedures manuals and manufacturer's product safety data sheets

a salon or simulated salon environment

a defined tint and high lift tint workplace colouring range along with manufacturer's colour charts and product instructions

clients with a variety of hair colour and high lift colour requirements.

Relationship to other units

This unit requires an assessment outcome that includes evidence of client consultation, along with the safe application of hair colour and high lift colour products, and knowledge of their chemical and physical effects on the hair.

:

WRHCS201A Prepare clients for salon services

WRHCS205A Follow personal health and safety routines at work

SIRXOHS001A Apply safe working practices.

:

WRHHS301A Apply the principles of hairdressing science.

Method of assessment

The following assessment methods are suggested.

Observation of the learner performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate his/her handling of a range of contingencies. Tasks may include:

completing workplace documentation relevant to analysis of client characteristics prior to tint or high lift colour treatments

demonstrated client consultation and colour selection prior to service

demonstrated safe application and processing of tint and high lift colour services on a variety of clients with different needs

thorough removal of residual colour products from scalp and hairline after processing.

Third-party reports from experienced hairdressers.

Evidence required for demonstration of consistent performance

For valid and reliable assessment of this unit, evidence should be gathered through a range of methods to indicate consistent performance.

It can be gathered from assessment of the unit of competency alone, through an integrated assessment activity or through a combination of both.

Evidence should be gathered as part of the learning process.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that will affect performance.

The following variables may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. Bold italicised text from the performance criteria is detailed here.

Clients may include:

women

men

children

people who present with virgin hair or a range of pre-existing colour treatments on the hair

people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.

Client history must include:

client reaction to skin tests

contraindications

previous pre-service analysis

previous services' brand and colour selection

previous services' application techniques and processing times

recommended care products.

Client characteristics must include:

natural hair type, texture, porosity, density and elasticity

natural and/or artificial base colour

hair colour tone

percentage of white hair

presence of lightening agents or artificial hair colour treatments on hair

other existing chemical services

skin tone

length of hair

scalp condition.

Contraindications may include:

an allergic reaction to a skin test

hair damage

existing metallic-based colours on the hair.

Colour products must include:

temporary hair colour products from the workplace colour range

tint products from the workplace colour range

peroxides of varying percentage volumes.

Stages andmethods of product application may include:

natural untreated hair

application methods suitable for temporary colour products

regrowth

roots and then ends

roots, mid lengths and finally ends

ends and then roots.

Client and operator comfort and safety must include:

application of gown and towels to protect client clothes

application of barrier creams to face or neckline areas

application of anti skin stain product

application of colour stain removal product

avoiding contact with client or operator's eyes

avoiding inhalation of fumes whilst mixing product

wearing operator protective gloves during product application.

Relevant legislation may include:

federal, state and local health and hygiene legislation and regulations

occupational health and safety legislation and regulations.

Workplace policies and procedures may include:

client comfort and safety

operator safety

health and hygiene.

High lift tint colour products must include:

high lift tint products from the workplace colour range

peroxides of varying percentage volumes.

Product processing must include:

following manufacturer's instructions

exercising judgement based on observation of product development.

Hairdressing

This unit contains employability skills.