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Evidence Guide: AGFCMN102A - Apply effective work practices

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AGFCMN102A - Apply effective work practices

What evidence can you provide to prove your understanding of each of the following citeria?

Plan, organise and complete daily work.

  1. Work instructions and priorities are identified and interpreted in consultation with supervisor.
  2. Appropriate work plan or daily routine is determined and mapped out.
  3. Materials, resources and information needed to complete work are determined, collected and organised.
  4. Work tasks are completed within designated timelines and in line with quality standards and instructions.
  5. Problems that arise are dealt with in a practical, timely and appropriate manner and assistance is sought when required.
  6. Feedback is sought on work performance and improvements are made as required.
Work instructions and priorities are identified and interpreted in consultation with supervisor.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate work plan or daily routine is determined and mapped out.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Materials, resources and information needed to complete work are determined, collected and organised.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work tasks are completed within designated timelines and in line with quality standards and instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Problems that arise are dealt with in a practical, timely and appropriate manner and assistance is sought when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback is sought on work performance and improvements are made as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate effectively.

  1. Appropriate lines of communication with supervisors, colleagues and customers are identified.
  2. Effective communication skills as well as literacy and numeracy skills are used to gather and convey information.
  3. Appropriate non-verbal behaviour is demonstrated.
Appropriate lines of communication with supervisors, colleagues and customers are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effective communication skills as well as literacy and numeracy skills are used to gather and convey information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate non-verbal behaviour is demonstrated.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with others.

  1. Work roles of self and others in the workplace are identified.
  2. Individual responsibilities and duties to the team are undertaken in a positive manner and in a range of situations to promote cooperation and good relationships.
  3. Customers and colleagues with diverse backgrounds are respected.
Work roles of self and others in the workplace are identified.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Individual responsibilities and duties to the team are undertaken in a positive manner and in a range of situations to promote cooperation and good relationships.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Customers and colleagues with diverse backgrounds are respected.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use workplace technology.

  1. Appropriate workplace technology is selected and used according to workplace and manufacturer guidelines and instructions.
  2. Workplace technology is inspected to ensure it is working properlyand precautions are taken to reduce risks to technology and self.
  3. Appropriate action is taken when problems with workplace technology occur.
  4. Workplace technology is cared for according to workplace and manufacturer guidelines and instructions.
Appropriate workplace technology is selected and used according to workplace and manufacturer guidelines and instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace technology is inspected to ensure it is working properlyand precautions are taken to reduce risks to technology and self.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate action is taken when problems with workplace technology occur.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace technology is cared for according to workplace and manufacturer guidelines and instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Solve work problems.

  1. Problems are identified and practical or creative solutions are developed within scope of individual responsibility to rectify them.
  2. Assistance is sought from key personnel when appropriate.
  3. Workplace problems are reported as required using appropriate workplace procedures.
Problems are identified and practical or creative solutions are developed within scope of individual responsibility to rectify them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assistance is sought from key personnel when appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace problems are reported as required using appropriate workplace procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adapt to change.

  1. New work requirements or situations are identified, clarified and accommodated.
  2. Range of possible practical or creative options to deal with workplace challenges are considered.
New work requirements or situations are identified, clarified and accommodated.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Range of possible practical or creative options to deal with workplace challenges are considered.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm appropriate knowledge and skills demonstrated over a period of time, in a range of contexts and to a consistent standard. Evidence must demonstrate the individual's ability and understanding to:

interpret and plan own work activities

apply relevant ethical practices and codes of practice in the course of work activities

carry out basic calculations required to complete work activities

communicate effectively in the course of work activities

complete work activities in collaboration with others according to instructions, procedures and applicable regulations

report and rectify problems according to workplace procedures

complete work activities with required attention to detail and without damage to goods, equipment or personnel

use a range of workplace technologies.

Context of and specific resources for assessment

Assessment can be carried out using a range of different work tasks. This unit of competency should be part of a holistic assessment involving other units which make up the job function. A variety of assessment methods is recommended and may include:

written or oral questions

observation of work activities, which can be in a workplace or simulated workplace

evaluation of products or output created through work

logbook of work activities undertaken over a period of time

third-party report, for example from a supervisor.

Where a simulated environment is used for assessment it must be reflective of a workplace environment. There must be a range of workplace technology available.

Required Skills and Knowledge

Required skills

Required skills:

adapt and modify activities depending on differing workplace contexts and environments

apply relevant industrial or legislative requirements

carry out calculations that may be required when completing work tasks, particularly using the four basic mathematical operations

identify and use equipment, tools and other technology required to complete workplace tasks

interpret and follow a designated work plan or set of instructions for a job

keep required records of workplace activities

plan a daily routine to complete required workplace tasks

follow relevant OHS and environmental protection procedures and requirements

recognise and respond to cultural differences in the workplace in an appropriate manner

recognise limitations, ask for help and seek clarification or information about work requirements and procedures

demonstrate appropriate initiative to deal with problems and complete tasks

apply time-management skills

use literacy skills in the workplace

use basic interpersonal and communication skills, such as listening, questioning and receiving feedback

use appropriate techniques to solve or report problems identified when completing work tasks

work cooperatively and collaboratively with others to complete tasks.

Required knowledge:

basic mathematical operations and techniques

basic principles of teamwork in the workplace

procedures for identifying and using relevant workplace technology

systems and equipment used in the workplace and instructions, processes and precautions for their use

typical problems in the workplace and appropriate action and solutions

workplace procedures, policies and instructions

workplace structures and roles and responsibilities of individuals, and team and group members.

Required knowledge

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the Performance Criteria, is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs if the candidate, accessibility of the item, and local industry and regional contexts.

Work instructions may include:

customer orders

designs

drawings

job sheets

patterns

plans

verbal directions.

Communication skills

in the workplace

may include:

basic recording of discussions

group interaction

listening and understanding

participation in routine meetings

questioning to obtain information or clarify information and understanding

reading

routine oral reporting

routine written reporting

speaking clearly and directly

writing to audience needs.

Effective numeracy skills are those that relate to the job or specific task and may involve the operations of multiplication, division, addition, subtraction, percentages and fractions. They may relate to:

area

estimates of the quantities of materials and resources required to complete a work task

length and distance

money, such as calculations for costing, invoices and change

perimeter

speed

time

volume

weight.

Diverse backgrounds may include different:

ages

cultures

genders

personal values or beliefs

political persuasion

race

religion.

Workplace technology may vary widely from industry to industry and may include:

business equipment, such as fax machines, telephones, photocopiers, cutting machines, cameras and voice recorders

computer technology, such as laptops, personal computers, digital cameras, zip drives, modems, scanners and printers

other technology, such as machinery, hand tools, knives, ovens, stoves, lifts and security systems.

Precautions to take when using workplace technologymay include:

checking that repairs have been carried out

keeping a logbook of detected faults

regular backups of data

routine checking of equipment

using appropriate clothing.

Appropriate action may include:

contacting service provider

contacting supervisor or manager

contacting manufacturer

reporting and documenting problem.

Key personnel may include:

colleagues

managers

supervisors

team members.

Workplace procedures may include:

common organisational practices

OHS policies, procedures and programs

organisational policies and guidelines

performance plans

relevant legislative requirements

licence requirements and related regulations.