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Evidence Guide: AHCBUS604 - Design and manage the enterprise quality management system

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AHCBUS604 - Design and manage the enterprise quality management system

What evidence can you provide to prove your understanding of each of the following citeria?

Compare enterprise systems and processes with industry benchmarks

  1. Obtain industry benchmarks for best practice
  2. Examine production performance using comparative analysis techniques
  3. Implement relevant codes of practice
  4. Audit business systems against best practice criteria
  5. Analyse marketing plans and evaluate Quality Assurance (QA) schemes
  6. Audit human resources management practices against best practice criteria
  7. Assess environmental and natural resources parameters against best practice
Obtain industry benchmarks for best practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Examine production performance using comparative analysis techniques

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement relevant codes of practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Audit business systems against best practice criteria

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse marketing plans and evaluate Quality Assurance (QA) schemes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Audit human resources management practices against best practice criteria

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess environmental and natural resources parameters against best practice

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify areas for improvement within the enterprise

  1. Establish targets and performance indicators
  2. Implement systematic strategic planning
  3. Embed an ethos for producing quality products in the enterprise culture
  4. Define quality standards for products, physical and natural resources, and inputs
  5. Establish commitment to knowledge and learning
  6. Implement effective communication strategies
Establish targets and performance indicators

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement systematic strategic planning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Embed an ethos for producing quality products in the enterprise culture

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define quality standards for products, physical and natural resources, and inputs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish targets and performance indicators

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish commitment to knowledge and learning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement effective communication strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake continuous monitoring of systems and processes

  1. Implement mechanisms for gaining feedback
  2. Review performance against targets and performance indicators in an appropriate evaluation cycle
  3. Design reporting and documenting procedures
  4. Implement improvements to systems and processes
Implement mechanisms for gaining feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review performance against targets and performance indicators in an appropriate evaluation cycle

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design reporting and documenting procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement improvements to systems and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Compare enterprise systems and processes with industry benchmarks

1.1 Obtain industry benchmarks for best practice

1.2 Examine production performance using comparative analysis techniques

1.3 Implement relevant codes of practice

1.4 Audit business systems against best practice criteria

1.5 Analyse marketing plans and evaluate Quality Assurance (QA) schemes

1.6 Audit human resources management practices against best practice criteria

1.7 Assess environmental and natural resources parameters against best practice

2. Identify areas for improvement within the enterprise

2.1 Establish targets and performance indicators

2.2 Implement systematic strategic planning

2.3 Embed an ethos for producing quality products in the enterprise culture

2.4 Define quality standards for products, physical and natural resources, and inputs

2.5 Establish targets and performance indicators

2.6 Establish commitment to knowledge and learning

2.7 Implement effective communication strategies

3. Undertake continuous monitoring of systems and processes

3.1 Implement mechanisms for gaining feedback

3.2 Review performance against targets and performance indicators in an appropriate evaluation cycle

3.3 Design reporting and documenting procedures

3.4 Implement improvements to systems and processes

Required Skills and Knowledge

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Compare enterprise systems and processes with industry benchmarks

1.1 Obtain industry benchmarks for best practice

1.2 Examine production performance using comparative analysis techniques

1.3 Implement relevant codes of practice

1.4 Audit business systems against best practice criteria

1.5 Analyse marketing plans and evaluate Quality Assurance (QA) schemes

1.6 Audit human resources management practices against best practice criteria

1.7 Assess environmental and natural resources parameters against best practice

2. Identify areas for improvement within the enterprise

2.1 Establish targets and performance indicators

2.2 Implement systematic strategic planning

2.3 Embed an ethos for producing quality products in the enterprise culture

2.4 Define quality standards for products, physical and natural resources, and inputs

2.5 Establish targets and performance indicators

2.6 Establish commitment to knowledge and learning

2.7 Implement effective communication strategies

3. Undertake continuous monitoring of systems and processes

3.1 Implement mechanisms for gaining feedback

3.2 Review performance against targets and performance indicators in an appropriate evaluation cycle

3.3 Design reporting and documenting procedures

3.4 Implement improvements to systems and processes

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

compare enterprise systems and processes with industry benchmarks

analyse systems and strategies against best practice

identify areas for improvement within the enterprise

document procedures to mitigate risks to quality and address areas for improvement

undertake continuous monitoring of systems and processes.

The candidate must demonstrate knowledge of:

Quality Management (QM) objectives

leadership strategies to establish QM business culture

analysis skills related to the product market, Quality Assurance programs

performance measurement

benchmarking strategies for analysing production and financial performance

environmental standards and monitoring processes

codes of practice

strategic planning processes

scanning techniques for strengths, weaknesses, opportunities and threats

techniques and formats for establishing measurable performance targets

recording and reporting systems

human resource management and training practices/systems related to continuous improvement standards.

Range Statement