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Evidence Guide: AHCCMN102 - Apply effective work practices

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AHCCMN102 - Apply effective work practices

What evidence can you provide to prove your understanding of each of the following citeria?

Plan, organise and complete daily work

  1. Identify and interpret work instructions and priorities in consultation with supervisor
  2. Determine and map out appropriate work plan or daily routine
  3. Determine, collect and organise materials, resources and information needed to complete work
  4. Complete work tasks within designated timelines and in line with quality standards and instructions
  5. Follow work health and safety policies
  6. Deal with problems that arise in a practical, timely and appropriate manner and seek assistance when required
  7. Seek feedback on work performance and make improvements as required
Identify and interpret work instructions and priorities in consultation with supervisor

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine and map out appropriate work plan or daily routine

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine, collect and organise materials, resources and information needed to complete work

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Complete work tasks within designated timelines and in line with quality standards and instructions

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Follow work health and safety policies

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Deal with problems that arise in a practical, timely and appropriate manner and seek assistance when required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Seek feedback on work performance and make improvements as required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate effectively

  1. Identify appropriate lines of communication with supervisors, colleagues and customers
  2. Use effective communication skills as well as literacy and numeracy skills, to gather and convey information
  3. Demonstrate appropriate non-verbal behaviour
Identify appropriate lines of communication with supervisors, colleagues and customers

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use effective communication skills as well as literacy and numeracy skills, to gather and convey information

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Demonstrate appropriate non-verbal behaviour

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Work with others

  1. Identify work roles of self and others in the workplace
  2. Contribute to team outcomes in a manner that fulfils own work responsibilities and promotes cooperation and good relationships
  3. Interact respectfully with customers and colleagues from diverse backgrounds
Identify work roles of self and others in the workplace

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Contribute to team outcomes in a manner that fulfils own work responsibilities and promotes cooperation and good relationships

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Interact respectfully with customers and colleagues from diverse backgrounds

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use workplace technology

  1. Select appropriate workplace technology to complete work tasks and use according to workplace and manufacturer guidelines and instructions
  2. Inspect workplace technology to ensure it is working properly and take precautions to reduce risks to technology and self
  3. Take appropriate action to address or report problems with workplace technology
  4. Care for workplace technology according to workplace and manufacturer guidelines and instructions
Select appropriate workplace technology to complete work tasks and use according to workplace and manufacturer guidelines and instructions

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Inspect workplace technology to ensure it is working properly and take precautions to reduce risks to technology and self

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Take appropriate action to address or report problems with workplace technology

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Care for workplace technology according to workplace and manufacturer guidelines and instructions

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Solve work problems

  1. Identify problems and determine practical or creative solutions within scope of individual responsibility
  2. Seek assistance from key personnel when required
  3. Report workplace problems as required using workplace procedures
Identify problems and determine practical or creative solutions within scope of individual responsibility

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Seek assistance from key personnel when required

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Report workplace problems as required using workplace procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Adapt to change

  1. Identify, clarify and accommodate new work requirements or situations
  2. Identify possible practical or creative options to deal with workplace challenges, and discuss with supervisor
Identify, clarify and accommodate new work requirements or situations

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify possible practical or creative options to deal with workplace challenges, and discuss with supervisor

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan, organise and complete daily work

1.1 Identify and interpret work instructions and priorities in consultation with supervisor

1.2 Determine and map out appropriate work plan or daily routine

1.3 Determine, collect and organise materials, resources and information needed to complete work

1.4 Complete work tasks within designated timelines and in line with quality standards and instructions

1.5 Follow work health and safety policies

1.6 Deal with problems that arise in a practical, timely and appropriate manner and seek assistance when required

1.7 Seek feedback on work performance and make improvements as required

2. Communicate effectively

2.1 Identify appropriate lines of communication with supervisors, colleagues and customers

2.2 Use effective communication skills as well as literacy and numeracy skills, to gather and convey information

2.3 Demonstrate appropriate non-verbal behaviour

3. Work with others

3.1 Identify work roles of self and others in the workplace

3.2 Contribute to team outcomes in a manner that fulfils own work responsibilities and promotes cooperation and good relationships

3.3 Interact respectfully with customers and colleagues from diverse backgrounds

4. Use workplace technology

4.1 Select appropriate workplace technology to complete work tasks and use according to workplace and manufacturer guidelines and instructions

4.2 Inspect workplace technology to ensure it is working properly and take precautions to reduce risks to technology and self

4.3 Take appropriate action to address or report problems with workplace technology

4.4 Care for workplace technology according to workplace and manufacturer guidelines and instructions

5. Solve work problems

5.1 Identify problems and determine practical or creative solutions within scope of individual responsibility

5.2 Seek assistance from key personnel when required

5.3 Report workplace problems as required using workplace procedures

6. Adapt to change

6.1 Identify, clarify and accommodate new work requirements or situations

6.2 Identify possible practical or creative options to deal with workplace challenges, and discuss with supervisor

Required Skills and Knowledge

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan, organise and complete daily work

1.1 Identify and interpret work instructions and priorities in consultation with supervisor

1.2 Determine and map out appropriate work plan or daily routine

1.3 Determine, collect and organise materials, resources and information needed to complete work

1.4 Complete work tasks within designated timelines and in line with quality standards and instructions

1.5 Follow work health and safety policies

1.6 Deal with problems that arise in a practical, timely and appropriate manner and seek assistance when required

1.7 Seek feedback on work performance and make improvements as required

2. Communicate effectively

2.1 Identify appropriate lines of communication with supervisors, colleagues and customers

2.2 Use effective communication skills as well as literacy and numeracy skills, to gather and convey information

2.3 Demonstrate appropriate non-verbal behaviour

3. Work with others

3.1 Identify work roles of self and others in the workplace

3.2 Contribute to team outcomes in a manner that fulfils own work responsibilities and promotes cooperation and good relationships

3.3 Interact respectfully with customers and colleagues from diverse backgrounds

4. Use workplace technology

4.1 Select appropriate workplace technology to complete work tasks and use according to workplace and manufacturer guidelines and instructions

4.2 Inspect workplace technology to ensure it is working properly and take precautions to reduce risks to technology and self

4.3 Take appropriate action to address or report problems with workplace technology

4.4 Care for workplace technology according to workplace and manufacturer guidelines and instructions

5. Solve work problems

5.1 Identify problems and determine practical or creative solutions within scope of individual responsibility

5.2 Seek assistance from key personnel when required

5.3 Report workplace problems as required using workplace procedures

6. Adapt to change

6.1 Identify, clarify and accommodate new work requirements or situations

6.2 Identify possible practical or creative options to deal with workplace challenges, and discuss with supervisor

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

interpret responsibilities and plan own work activities

follow work health and safety policies

apply relevant ethical practices and codes of practice in the course of work activities

recognise simple numerical information relating to work activity

communicate effectively in the course of work activities

complete work activities in collaboration with others according to instructions, procedures and applicable regulations

identify, report and address problems according to workplace procedures

complete work activities with required attention to detail and without damage to goods, equipment or personnel

use a range of workplace technologies

use industry standard terminology

The candidate must demonstrate knowledge of:

procedures for identifying and using relevant workplace technology

systems and equipment used in the workplace and instructions, processes and precautions for their use

typical problems in the workplace and appropriate action and solutions

workplace procedures, policies and instructions

workplace structures and roles and responsibilities of individuals, and team and group members

basic principles of teamwork in the workplace

verbal and non verbal communication techniques appropriate to receive and convey workplace information

basic concepts of time management to meet daily planning and scheduled timelines

industry and enterprise work health and safety policies

Range Statement