The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify customer needs
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Appropriate interpersonal skills are used to accurately identify customer needs Completed |
Evidence:
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Customer enquiries are handled courteously and promptly in accordance with enterprise procedures and industry requirements Completed |
Evidence:
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Available products are matched to customer needs and against ecological considerations Completed |
Evidence:
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Knowledge and understanding of irrigation products is actively and regularly researched and updated from authoritative sources Completed |
Evidence:
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Provide advice on products and services
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Advice that addresses customer needs is provided to customers in a timely and professional manner Completed |
Evidence:
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Products that may meet customer needs are appropriately exhibited or explained to customer Completed |
Evidence:
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Alternative and additional products and services are suggested as necessary Completed |
Evidence:
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Customers concerns and questions are addressed sensitively in line with enterprise requirements Completed |
Evidence:
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Recommend irrigation components and pumps
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Irrigation design is interpreted Completed |
Evidence:
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Pump and component requirements are established and discussed with customer Completed |
Evidence:
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Advice is provided on irrigation pumps that is based on suitability for the task, energy efficiency from pump curves and serviceability Completed |
Evidence:
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Advice on components is provided based on technically correct and current information Completed |
Evidence:
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Research irrigation innovations and products
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Contacts in irrigation product development are maintained and review of new products is conducted Completed |
Evidence:
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Exhibitions and field displays are studied to update technical expertise Completed |
Evidence:
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Technical information and extension advice is read and incorporated into advice to customers and clients Completed |
Evidence:
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Conduct retail transactions with irrigation clients
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Quantities for irrigation installation projects are estimated Completed |
Evidence:
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Quotes on products and services are provided Completed |
Evidence:
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Price and payment options are negotiated Completed |
Evidence:
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Advice on irrigation product warranties is provided Completed |
Evidence:
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Advice on and arrange product service and repairs is provided Completed |
Evidence:
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Delivery of irrigation merchandise is arranged Completed |
Evidence:
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