NTISthis.com

Evidence Guide: AHCMER304 - Recommend irrigation products and services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AHCMER304 - Recommend irrigation products and services

What evidence can you provide to prove your understanding of each of the following citeria?

Research store product range

  1. Accessing relevant sources of information to develop product knowledge
  2. Identify products according to relevant product information
  3. Operate store products, machinery and equipment safely
  4. Demonstrate a broad knowledge of irrigation product range
Accessing relevant sources of information to develop product knowledge

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify products according to relevant product information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Operate store products, machinery and equipment safely

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Demonstrate a broad knowledge of irrigation product range

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend irrigation products

  1. Identify client's needs
  2. Provide details of product specifications and explain to clients to assist buying decisions
  3. Explain features and benefits of products to clients to create a buying environment
Identify client's needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide details of product specifications and explain to clients to assist buying decisions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain features and benefits of products to clients to create a buying environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Estimate quantities

  1. Estimate quantities of irrigation products accurately from measurements and information provided according to product requirements
  2. Provide client with accurate quotation for estimated quantities
Estimate quantities of irrigation products accurately from measurements and information provided according to product requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide client with accurate quotation for estimated quantities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise on irrigation product warranties

  1. Provide client with clear explanations of the comparisons between products and manufacturer’s warranties
  2. Confirm individual product warranty terms and conditions from relevant sources of information
  3. Provide client with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties
Provide client with clear explanations of the comparisons between products and manufacturer’s warranties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm individual product warranty terms and conditions from relevant sources of information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide client with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate price and payment options

  1. Explain payment options including store recommended retail pricing for various brand options
  2. Negotiate individual product prices where necessary to achieve sales
Explain payment options including store recommended retail pricing for various brand options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate individual product prices where necessary to achieve sales

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise on and arrange product service and repairs

  1. Question client to determine nature of problem
  2. Identify problem by accessing manufacturer's information
  3. Offer solutions taking in consideration the nature of problem and available product information
  4. Identify and discuss the service or repair process
  5. Quote price and timeline for basic service or repairs
  6. Obtain client details and record on repair form
  7. Label item for repair and store securely
  8. Notify client on completion of service or repair
Question client to determine nature of problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify problem by accessing manufacturer's information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer solutions taking in consideration the nature of problem and available product information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and discuss the service or repair process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Quote price and timeline for basic service or repairs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain client details and record on repair form

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Label item for repair and store securely

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify client on completion of service or repair

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Research store product range

1.1 Accessing relevant sources of information to develop product knowledge

1.2 Identify products according to relevant product information

1.3 Operate store products, machinery and equipment safely

1.4 Demonstrate a broad knowledge of irrigation product range

2. Recommend irrigation products

2.1 Identify client's needs

2.2 Provide details of product specifications and explain to clients to assist buying decisions

2.3 Explain features and benefits of products to clients to create a buying environment

3. Estimate quantities

3.1 Estimate quantities of irrigation products accurately from measurements and information provided according to product requirements

3.2 Provide client with accurate quotation for estimated quantities

4. Advise on irrigation product warranties

4.1 Provide client with clear explanations of the comparisons between products and manufacturer’s warranties

4.2 Confirm individual product warranty terms and conditions from relevant sources of information

4.3 Provide client with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties

5. Negotiate price and payment options

5.1 Explain payment options including store recommended retail pricing for various brand options

5.2 Negotiate individual product prices where necessary to achieve sales

6. Advise on and arrange product service and repairs

6.1 Question client to determine nature of problem

6.2 Identify problem by accessing manufacturer's information

6.3 Offer solutions taking in consideration the nature of problem and available product information

6.4 Identify and discuss the service or repair process

6.5 Quote price and timeline for basic service or repairs

6.6 Obtain client details and record on repair form

6.7 Label item for repair and store securely

6.8 Notify client on completion of service or repair

Required Skills and Knowledge

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Research store product range

1.1 Accessing relevant sources of information to develop product knowledge

1.2 Identify products according to relevant product information

1.3 Operate store products, machinery and equipment safely

1.4 Demonstrate a broad knowledge of irrigation product range

2. Recommend irrigation products

2.1 Identify client's needs

2.2 Provide details of product specifications and explain to clients to assist buying decisions

2.3 Explain features and benefits of products to clients to create a buying environment

3. Estimate quantities

3.1 Estimate quantities of irrigation products accurately from measurements and information provided according to product requirements

3.2 Provide client with accurate quotation for estimated quantities

4. Advise on irrigation product warranties

4.1 Provide client with clear explanations of the comparisons between products and manufacturer’s warranties

4.2 Confirm individual product warranty terms and conditions from relevant sources of information

4.3 Provide client with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties

5. Negotiate price and payment options

5.1 Explain payment options including store recommended retail pricing for various brand options

5.2 Negotiate individual product prices where necessary to achieve sales

6. Advise on and arrange product service and repairs

6.1 Question client to determine nature of problem

6.2 Identify problem by accessing manufacturer's information

6.3 Offer solutions taking in consideration the nature of problem and available product information

6.4 Identify and discuss the service or repair process

6.5 Quote price and timeline for basic service or repairs

6.6 Obtain client details and record on repair form

6.7 Label item for repair and store securely

6.8 Notify client on completion of service or repair

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

demonstrate and assemble irrigation products and components

determine pump capacities in relation to proposed application

perform basic diagnostic techniques

The candidate must demonstrate knowledge of:

principles and practices for recommending irrigation products and services

manufacturer’s specifications for a range of products

price negotiation techniques and payment options for the store

pump and irrigation equipment characteristics, technical capabilities and limitations

pump and irrigation equipment components, controls, features and functions

store irrigation products and pump range

store product and service and repair policy

Range Statement