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Evidence Guide: AHCMER403 - Provide advice and sell farm chemicals

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AHCMER403 - Provide advice and sell farm chemicals

What evidence can you provide to prove your understanding of each of the following citeria?

Identify customer needs

  1. Use interpersonal skills to identify customer needs
  2. Handle customer enquiries courteously and promptly
  3. Match available products to customer needs and against environmental considerations
  4. Research and update knowledge and understanding of farm chemicals and related products from authoritative sources
  5. Research local enterprise and district requirements for farm chemical products
Use interpersonal skills to identify customer needs

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Handle customer enquiries courteously and promptly

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Match available products to customer needs and against environmental considerations

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Research and update knowledge and understanding of farm chemicals and related products from authoritative sources

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Research local enterprise and district requirements for farm chemical products

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide product advice

  1. Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements
  2. Consider and discuss environmental considerations, non-chemical alternatives and additional products
  3. Address customers concerns and questions
  4. Ensure that information and directions on the product label are understood by the customer
  5. Provide relevant safety information to the customer for recommended products
  6. Prepare and supply quotations
Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Consider and discuss environmental considerations, non-chemical alternatives and additional products

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Address customers concerns and questions

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Ensure that information and directions on the product label are understood by the customer

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide relevant safety information to the customer for recommended products

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Prepare and supply quotations

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Sell products

  1. Ensure relevant licences/accreditation regarding the sale and handling of farm chemicals are held by salesperson and enterprise
  2. Complete sales in to customer's satisfaction in accordance with enterprise and legislative requirements
  3. Supply Safety Data Sheets (SDS) to customers purchasing registered chemicals.
  4. Identify and respond to opportunities for add-on and repeat sales
  5. Monitor sales results against specified criteria
  6. Review sales techniques to enhance future sales results
Ensure relevant licences/accreditation regarding the sale and handling of farm chemicals are held by salesperson and enterprise

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Complete sales in to customer's satisfaction in accordance with enterprise and legislative requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Supply Safety Data Sheets (SDS) to customers purchasing registered chemicals.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and respond to opportunities for add-on and repeat sales

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor sales results against specified criteria

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Review sales techniques to enhance future sales results

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Handle and maintain products

  1. Handle and store farm chemical products safely and efficiently in line with manufacturer, work health and safety and chemical legislation requirements
  2. Complete documentation
  3. Monitor stock levels and follow re-ordering procedures
Handle and store farm chemical products safely and efficiently in line with manufacturer, work health and safety and chemical legislation requirements

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Complete documentation

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor stock levels and follow re-ordering procedures

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify customer needs

1.1 Use interpersonal skills to identify customer needs

1.2 Handle customer enquiries courteously and promptly

1.3 Match available products to customer needs and against environmental considerations

1.4 Research and update knowledge and understanding of farm chemicals and related products from authoritative sources

1.5 Research local enterprise and district requirements for farm chemical products

2. Provide product advice

2.1 Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements

2.2 Consider and discuss environmental considerations, non-chemical alternatives and additional products

2.3 Address customers concerns and questions

2.4 Ensure that information and directions on the product label are understood by the customer

2.5 Provide relevant safety information to the customer for recommended products

2.6 Prepare and supply quotations

3. Sell products

3.1 Ensure relevant licences/accreditation regarding the sale and handling of farm chemicals are held by salesperson and enterprise

3.2 Complete sales in to customer's satisfaction in accordance with enterprise and legislative requirements

3.3 Supply Safety Data Sheets (SDS) to customers purchasing registered chemicals.

3.4 Identify and respond to opportunities for add-on and repeat sales

3.5 Monitor sales results against specified criteria

3.6 Review sales techniques to enhance future sales results

4. Handle and maintain products

4.1 Handle and store farm chemical products safely and efficiently in line with manufacturer, work health and safety and chemical legislation requirements

4.2 Complete documentation

4.3 Monitor stock levels and follow re-ordering procedures

Required Skills and Knowledge

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify customer needs

1.1 Use interpersonal skills to identify customer needs

1.2 Handle customer enquiries courteously and promptly

1.3 Match available products to customer needs and against environmental considerations

1.4 Research and update knowledge and understanding of farm chemicals and related products from authoritative sources

1.5 Research local enterprise and district requirements for farm chemical products

2. Provide product advice

2.1 Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements

2.2 Consider and discuss environmental considerations, non-chemical alternatives and additional products

2.3 Address customers concerns and questions

2.4 Ensure that information and directions on the product label are understood by the customer

2.5 Provide relevant safety information to the customer for recommended products

2.6 Prepare and supply quotations

3. Sell products

3.1 Ensure relevant licences/accreditation regarding the sale and handling of farm chemicals are held by salesperson and enterprise

3.2 Complete sales in to customer's satisfaction in accordance with enterprise and legislative requirements

3.3 Supply Safety Data Sheets (SDS) to customers purchasing registered chemicals.

3.4 Identify and respond to opportunities for add-on and repeat sales

3.5 Monitor sales results against specified criteria

3.6 Review sales techniques to enhance future sales results

4. Handle and maintain products

4.1 Handle and store farm chemical products safely and efficiently in line with manufacturer, work health and safety and chemical legislation requirements

4.2 Complete documentation

4.3 Monitor stock levels and follow re-ordering procedures

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

engage customers, in relation to giving advice, receiving information and creating additional sales opportunities

assess and demonstrate cost benefits of products

ensure that information and directions on the product label are understood by the customer

research supplier information

supply Safety Data Sheets (SDSs) with all registered chemicals

encourage add on sales and represent the enterprise in a professional manner

follow enterprise work health and safety policies

The candidate must demonstrate knowledge of:

potential environmental impact of chemicals

enterprises business values, structure, products and services

chemical formulations, available proprietary products and their applications

the content and legal status of registered chemical labels

relevant HAZCHEM, AGSAFE, Australian Dangerous Goods, work

health and safety, industry, fair trading, trade practices, and sales of goods legislation

enterprise policies and procedures relating to customer service

relevant licences/accreditation regarding the sale and handling of farm chemicals

work health and safety, pesticides and environmental legislation, codes of practice and enterprise procedures

Range Statement