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Evidence Guide: AHCMER405 - Provide advice on livestock products

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AHCMER405 - Provide advice on livestock products

What evidence can you provide to prove your understanding of each of the following citeria?

Identify customer needs

  1. Use interpersonal skills to identify customer needs
  2. Handle customer enquiries courteously and promptly in accordance with enterprise and legislative requirements
  3. Match available products to customer needs and against ecological considerations
  4. Research and update knowledge and understanding of livestock products and related products from authoritative sources
  5. Research local enterprise and district requirements for livestock and related products
Use interpersonal skills to identify customer needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle customer enquiries courteously and promptly in accordance with enterprise and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Match available products to customer needs and against ecological considerations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research and update knowledge and understanding of livestock products and related products from authoritative sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research local enterprise and district requirements for livestock and related products

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide product advice

  1. Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements
  2. Exhibit or demonstrate products to customer in line with enterprise work health and safety, biosecurity and animal welfare policies.
  3. Suggest alternative and additional products and services
  4. Address customers concerns and questions
  5. Provide relevant safety information to the customer for recommended products
Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Exhibit or demonstrate products to customer in line with enterprise work health and safety, biosecurity and animal welfare policies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Suggest alternative and additional products and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address customers concerns and questions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide relevant safety information to the customer for recommended products

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify customer needs

1.1 Use interpersonal skills to identify customer needs

1.2 Handle customer enquiries courteously and promptly in accordance with enterprise and legislative requirements

1.3 Match available products to customer needs and against ecological considerations

1.4 Research and update knowledge and understanding of livestock products and related products from authoritative sources

1.5 Research local enterprise and district requirements for livestock and related products

2. Provide product advice

2.1 Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements

2.2 Exhibit or demonstrate products to customer in line with enterprise work health and safety, biosecurity and animal welfare policies.

2.3 Suggest alternative and additional products and services

2.4 Address customers concerns and questions

2.5 Provide relevant safety information to the customer for recommended products

Required Skills and Knowledge

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify customer needs

1.1 Use interpersonal skills to identify customer needs

1.2 Handle customer enquiries courteously and promptly in accordance with enterprise and legislative requirements

1.3 Match available products to customer needs and against ecological considerations

1.4 Research and update knowledge and understanding of livestock products and related products from authoritative sources

1.5 Research local enterprise and district requirements for livestock and related products

2. Provide product advice

2.1 Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements

2.2 Exhibit or demonstrate products to customer in line with enterprise work health and safety, biosecurity and animal welfare policies.

2.3 Suggest alternative and additional products and services

2.4 Address customers concerns and questions

2.5 Provide relevant safety information to the customer for recommended products

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

advise customers as to the range of livestock products available for their specific application/environment

engage with and give advice to customers

ensure that the advice, product type, application and suitability are understood by the customer

advise customers on risks to worker safety or animal welfare from use of the product

encourage add on sales

represent the enterprise in a professional manner when dealing with customers

follow enterprise work health and safety policies

follow enterprise biosecurity, animal welfare policies

The candidate must demonstrate knowledge of:

customer service and selling techniques

systems and procedures for the safe handling of products

enterprises’ s business values, structure, products and services

livestock industry equipment, animal handling systems and stockfeeds

relevant work health and safety, animal welfare and biosecurity legislation, fair trading, trade practices, and sales of goods legislation

relevant components of State/Territory Acts relating to stock feeds

Range Statement