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Evidence Guide: AHCMER407 - Provide irrigation sales and service

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AHCMER407 - Provide irrigation sales and service

What evidence can you provide to prove your understanding of each of the following citeria?

Identify customer needs

  1. Use appropriate interpersonal skills to accurately identify customer needs
  2. Handle customer enquiries courteously and promptly
  3. Match available products to customer needs and against ecological considerations
  4. Research and update knowledge and understanding of irrigation products regularly from authoritative sources
Use appropriate interpersonal skills to accurately identify customer needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle customer enquiries courteously and promptly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Match available products to customer needs and against ecological considerations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research and update knowledge and understanding of irrigation products regularly from authoritative sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice on products and services

  1. Provide advice that addresses customer needs to customers in a timely and professional manner
  2. Explain or show products to customer that may meet needs
  3. Suggest alternative and additional products and services as necessary
  4. Address customer concerns and questions sensitively
Provide advice that addresses customer needs to customers in a timely and professional manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain or show products to customer that may meet needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Suggest alternative and additional products and services as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address customer concerns and questions sensitively

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend irrigation components and pumps

  1. Interpret irrigation design
  2. Confirm pump and component requirements and discuss with customer
  3. Provide advice on irrigation pumps based on suitability for the task, energy efficiency from pump curves and serviceability
  4. Provide advice on components based on technically correct and current information
Interpret irrigation design

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm pump and component requirements and discuss with customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice on irrigation pumps based on suitability for the task, energy efficiency from pump curves and serviceability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice on components based on technically correct and current information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research irrigation innovations and products

  1. Maintain contacts in irrigation product development and review new products regularly
  2. Study exhibitions and field displays to update technical expertise
  3. Read and incorporate technical information and extension advice to provide advice to customers
Maintain contacts in irrigation product development and review new products regularly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Study exhibitions and field displays to update technical expertise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Read and incorporate technical information and extension advice to provide advice to customers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct retail transactions with irrigation clients

  1. Estimate quantities for irrigation installation projects
  2. Provide quotes on products and services
  3. Negotiate price and payment options
  4. Provide advice on irrigation product warranties
  5. Organise product service and repairs
  6. Organise delivery of irrigation merchandise
Estimate quantities for irrigation installation projects

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide quotes on products and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate price and payment options

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice on irrigation product warranties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise product service and repairs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise delivery of irrigation merchandise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify customer needs

1.1 Use appropriate interpersonal skills to accurately identify customer needs

1.2 Handle customer enquiries courteously and promptly

1.3 Match available products to customer needs and against ecological considerations

1.4 Research and update knowledge and understanding of irrigation products regularly from authoritative sources

2. Provide advice on products and services

2.1 Provide advice that addresses customer needs to customers in a timely and professional manner

2.2 Explain or show products to customer that may meet needs

2.3 Suggest alternative and additional products and services as necessary

2.4 Address customer concerns and questions sensitively

3. Recommend irrigation components and pumps

3.1 Interpret irrigation design

3.2 Confirm pump and component requirements and discuss with customer

3.3 Provide advice on irrigation pumps based on suitability for the task, energy efficiency from pump curves and serviceability

3.4 Provide advice on components based on technically correct and current information

4. Research irrigation innovations and products

4.1 Maintain contacts in irrigation product development and review new products regularly

4.2 Study exhibitions and field displays to update technical expertise

4.3 Read and incorporate technical information and extension advice to provide advice to customers

5 Conduct retail transactions with irrigation clients

5.1 Estimate quantities for irrigation installation projects

5.2 Provide quotes on products and services

5.3 Negotiate price and payment options

5.4 Provide advice on irrigation product warranties

5.5 Organise product service and repairs

5.6 Organise delivery of irrigation merchandise

Required Skills and Knowledge

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify customer needs

1.1 Use appropriate interpersonal skills to accurately identify customer needs

1.2 Handle customer enquiries courteously and promptly

1.3 Match available products to customer needs and against ecological considerations

1.4 Research and update knowledge and understanding of irrigation products regularly from authoritative sources

2. Provide advice on products and services

2.1 Provide advice that addresses customer needs to customers in a timely and professional manner

2.2 Explain or show products to customer that may meet needs

2.3 Suggest alternative and additional products and services as necessary

2.4 Address customer concerns and questions sensitively

3. Recommend irrigation components and pumps

3.1 Interpret irrigation design

3.2 Confirm pump and component requirements and discuss with customer

3.3 Provide advice on irrigation pumps based on suitability for the task, energy efficiency from pump curves and serviceability

3.4 Provide advice on components based on technically correct and current information

4. Research irrigation innovations and products

4.1 Maintain contacts in irrigation product development and review new products regularly

4.2 Study exhibitions and field displays to update technical expertise

4.3 Read and incorporate technical information and extension advice to provide advice to customers

5 Conduct retail transactions with irrigation clients

5.1 Estimate quantities for irrigation installation projects

5.2 Provide quotes on products and services

5.3 Negotiate price and payment options

5.4 Provide advice on irrigation product warranties

5.5 Organise product service and repairs

5.6 Organise delivery of irrigation merchandise

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

calculate pressure loss due to irrigation components

calculate pumping requirements

conduct research of products

estimate requirements for materials and components from a plan

identify adverse environmental impacts of irrigation pumping activities and take appropriate remedial action

implement and follow work health and safety and environmental requirements

interpret irrigation plans

interpret pump curves

monitor performance of pumps and irrigation components

pressure testing pumps

provide customer service

select irrigation components for a system

use pressure testing equipment

use recorded information to review energy and water efficiency for an irrigation system

The candidate must demonstrate knowledge of:

principles and practices of irrigation sales and service

basic irrigation system diagnostic techniques

demonstration and assembly of irrigation products and components

determination of pump capacities in relation to proposed application

interpretation of manufacturers specifications

irrigation components technical specifications and suitability

price negotiation and payment options

pump and irrigation equipment characteristics, technical capabilities and limitations

pump and irrigation equipment components, controls, features and functions

store irrigation products and pump range

store product and service and repair policy

Range Statement