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Evidence Guide: AHCWRK205 - Participate in workplace communications

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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AHCWRK205 - Participate in workplace communications

What evidence can you provide to prove your understanding of each of the following citeria?

Follow routine spoken messages

  1. Gather required information by listening and interpret information
  2. Follow instructions and procedures in an appropriate sequence for the task and in accordance with the information received
  3. Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood
Gather required information by listening and interpret information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow instructions and procedures in an appropriate sequence for the task and in accordance with the information received

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Perform workplace duties following routine written notices

  1. Read and interpret written notices and instructions
  2. Follow routine written instructions and procedures in sequence
  3. Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood
  4. Follow enterprise work health and safety policies
Read and interpret written notices and instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow routine written instructions and procedures in sequence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow enterprise work health and safety policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain and provide information in response to workplace requirements

  1. Obtain and interpret specific, relevant information
  2. Write any required information completely, accurately and legibly
  3. Identify sources of required information and establish appropriate contact
  4. Ensure personal interaction is courteous and make enquiries clearly and concisely
  5. Use defined procedures for the location and storage of information
Obtain and interpret specific, relevant information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Write any required information completely, accurately and legibly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify sources of required information and establish appropriate contact

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure personal interaction is courteous and make enquiries clearly and concisely

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use defined procedures for the location and storage of information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete relevant work-related documents

  1. Complete a range of forms relating to conditions of employment accurately and legibly
  2. Record workplace data manually or electronically using standard workplace forms and documents
  3. Use basic mathematical processes for routine calculations
  4. Identify and rectify errors in recording information on forms and documents
  5. Complete reporting requirements to supervisor as required by workplace procedures
Complete a range of forms relating to conditions of employment accurately and legibly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record workplace data manually or electronically using standard workplace forms and documents

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use basic mathematical processes for routine calculations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and rectify errors in recording information on forms and documents

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete reporting requirements to supervisor as required by workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in workplace meetings and discussion

  1. Attend team meetings on time
  2. Express own opinions clearly and listen to those of others without interruption
  3. Make contributions to meetings that are consistent with the meeting purpose and established protocols
  4. Ask and respond to questions about routine workplace procedures and matters concerning conditions of employment
  5. Interpret and implement meeting outcomes
Attend team meetings on time

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Express own opinions clearly and listen to those of others without interruption

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make contributions to meetings that are consistent with the meeting purpose and established protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ask and respond to questions about routine workplace procedures and matters concerning conditions of employment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret and implement meeting outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Follow routine spoken messages

1.1 Gather required information by listening and interpret information

1.2 Follow instructions and procedures in an appropriate sequence for the task and in accordance with the information received

1.3 Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood

2. Perform workplace duties following routine written notices

2.1 Read and interpret written notices and instructions

2.2 Follow routine written instructions and procedures in sequence

2.3 Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood

2.4 Follow enterprise work health and safety policies

3. Obtain and provide information in response to workplace requirements

3.1 Obtain and interpret specific, relevant information

3.2 Write any required information completely, accurately and legibly

3.3 Identify sources of required information and establish appropriate contact

3.4 Ensure personal interaction is courteous and make enquiries clearly and concisely

3.5 Use defined procedures for the location and storage of information

4. Complete relevant work-related documents

4.1 Complete a range of forms relating to conditions of employment accurately and legibly

4.2 Record workplace data manually or electronically using standard workplace forms and documents

4.3 Use basic mathematical processes for routine calculations

4.4 Identify and rectify errors in recording information on forms and documents

4.5 Complete reporting requirements to supervisor as required by workplace procedures

5. Participate in workplace meetings and discussion

5.1 Attend team meetings on time

5.2 Express own opinions clearly and listen to those of others without interruption

5.3 Make contributions to meetings that are consistent with the meeting purpose and established protocols

5.4 Ask and respond to questions about routine workplace procedures and matters concerning conditions of employment

5.5 Interpret and implement meeting outcomes

Required Skills and Knowledge

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Follow routine spoken messages

1.1 Gather required information by listening and interpret information

1.2 Follow instructions and procedures in an appropriate sequence for the task and in accordance with the information received

1.3 Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood

2. Perform workplace duties following routine written notices

2.1 Read and interpret written notices and instructions

2.2 Follow routine written instructions and procedures in sequence

2.3 Seek clarification from the workplace supervisor on all occasions when any instruction or procedure is not understood

2.4 Follow enterprise work health and safety policies

3. Obtain and provide information in response to workplace requirements

3.1 Obtain and interpret specific, relevant information

3.2 Write any required information completely, accurately and legibly

3.3 Identify sources of required information and establish appropriate contact

3.4 Ensure personal interaction is courteous and make enquiries clearly and concisely

3.5 Use defined procedures for the location and storage of information

4. Complete relevant work-related documents

4.1 Complete a range of forms relating to conditions of employment accurately and legibly

4.2 Record workplace data manually or electronically using standard workplace forms and documents

4.3 Use basic mathematical processes for routine calculations

4.4 Identify and rectify errors in recording information on forms and documents

4.5 Complete reporting requirements to supervisor as required by workplace procedures

5. Participate in workplace meetings and discussion

5.1 Attend team meetings on time

5.2 Express own opinions clearly and listen to those of others without interruption

5.3 Make contributions to meetings that are consistent with the meeting purpose and established protocols

5.4 Ask and respond to questions about routine workplace procedures and matters concerning conditions of employment

5.5 Interpret and implement meeting outcomes

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

following simple spoken messages

performing routine workplace duties following simple written instructions

gathering and providing information in response to workplace requirements

completing relevant work-related documents

estimating, calculating and recording routine workplace measures

using basic mathematical processes of addition, subtraction, division, multiplication, percentages, decimal points and ratios

participating in workplace meetings and discussions

use of industry standard terminology

awareness of work health and safety in the context of own work

appropriate sustainability practices in the context of own work.

The candidate must demonstrate knowledge of:

effective communication, including the role of body language

different modes of communication (e.g. written and non-verbal)

effective communication in a work team

communication procedures and systems, and technology relevant to the organisation and the individual's work responsibilities.

Range Statement