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Evidence Guide: AHCWRK402 - Provide information on issues and policies

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AHCWRK402 - Provide information on issues and policies

What evidence can you provide to prove your understanding of each of the following citeria?

Process a request for information on issues and policies

  1. Document the request using the appropriate recording system
  2. Record relevant notes from dialogue with the client and from correspondence
  3. Seek and obtain approval to access information and forward requests where appropriate
  4. Listen actively to the client and question appropriately to clarify and elicit information
  5. Follow enterprise work health and safety policies
Document the request using the appropriate recording system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record relevant notes from dialogue with the client and from correspondence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek and obtain approval to access information and forward requests where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Listen actively to the client and question appropriately to clarify and elicit information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow enterprise work health and safety policies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify sources and extract information

  1. Identify, access and research relevant sources and locations of information
  2. Provide clear sequenced verbal instructions to colleagues who require assistance
  3. Evaluate workplace policies and documentation relevant to the request
  4. Locate and extract information relevant to the particular request
  5. Use alternative methods to locate identified gaps in information
Identify, access and research relevant sources and locations of information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear sequenced verbal instructions to colleagues who require assistance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate workplace policies and documentation relevant to the request

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Locate and extract information relevant to the particular request

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use alternative methods to locate identified gaps in information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate information for meeting client request

  1. Evaluate information for its validity and reliability and appropriateness to the client request
  2. Engage client in effective dialogue to clarify indistinct or incorrect information
  3. Obtain additional information if available information is inadequate, unclear, conflicting or incorrect
Evaluate information for its validity and reliability and appropriateness to the client request

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Engage client in effective dialogue to clarify indistinct or incorrect information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain additional information if available information is inadequate, unclear, conflicting or incorrect

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and finalise report

  1. Develop, write, format and proof read report
  2. Check report for accuracy and intention
  3. Arrange report’s review and sign off with designated person where required
  4. Make a record of report and correspondence
  5. Forward report and correspondence to client
Develop, write, format and proof read report

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check report for accuracy and intention

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange report’s review and sign off with designated person where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make a record of report and correspondence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Forward report and correspondence to client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Process a request for information on issues and policies

1.1 Document the request using the appropriate recording system

1.2 Record relevant notes from dialogue with the client and from correspondence

1.3 Seek and obtain approval to access information and forward requests where appropriate

1.4 Listen actively to the client and question appropriately to clarify and elicit information

1.5 Follow enterprise work health and safety policies

2. Identify sources and extract information

2.1 Identify, access and research relevant sources and locations of information

2.2 Provide clear sequenced verbal instructions to colleagues who require assistance

2.3 Evaluate workplace policies and documentation relevant to the request

2.4 Locate and extract information relevant to the particular request

2.5 Use alternative methods to locate identified gaps in information

3. Evaluate information for meeting client request

3.1 Evaluate information for its validity and reliability and appropriateness to the client request

3.2 Engage client in effective dialogue to clarify indistinct or incorrect information

3.3 Obtain additional information if available information is inadequate, unclear, conflicting or incorrect

4. Prepare and finalise report

4.1 Develop, write, format and proof read report

4.2 Check report for accuracy and intention

4.3 Arrange report’s review and sign off with designated person where required

4.4 Make a record of report and correspondence

4.5 Forward report and correspondence to client

Required Skills and Knowledge

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Process a request for information on issues and policies

1.1 Document the request using the appropriate recording system

1.2 Record relevant notes from dialogue with the client and from correspondence

1.3 Seek and obtain approval to access information and forward requests where appropriate

1.4 Listen actively to the client and question appropriately to clarify and elicit information

1.5 Follow enterprise work health and safety policies

2. Identify sources and extract information

2.1 Identify, access and research relevant sources and locations of information

2.2 Provide clear sequenced verbal instructions to colleagues who require assistance

2.3 Evaluate workplace policies and documentation relevant to the request

2.4 Locate and extract information relevant to the particular request

2.5 Use alternative methods to locate identified gaps in information

3. Evaluate information for meeting client request

3.1 Evaluate information for its validity and reliability and appropriateness to the client request

3.2 Engage client in effective dialogue to clarify indistinct or incorrect information

3.3 Obtain additional information if available information is inadequate, unclear, conflicting or incorrect

4. Prepare and finalise report

4.1 Develop, write, format and proof read report

4.2 Check report for accuracy and intention

4.3 Arrange report’s review and sign off with designated person where required

4.4 Make a record of report and correspondence

4.5 Forward report and correspondence to client

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

process a request for information

access information to respond to a request

collate information to deal specifically with the request

prepare a response using chosen media

maintain a record of the information provided and file for future reference

use industry standard terminology.

The candidate must demonstrate knowledge of:

workplace policies and documentation on local, regional, state and national issues

relevant workplace documentation on international treaties, agreements and charters

types of information sources

methods and means of accessing and extracting the required information

methods of validating information

types of reports and their uses.

Range Statement