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Evidence Guide: AHCWRK403 - Supervise work routines and staff performance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AHCWRK403 - Supervise work routines and staff performance

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate work roles

  1. Define and document the roles and responsibilities of staff
  2. Identify the skills of staff and match with available tasks and duties
  3. Identify the requirements of jobs and communicate to personnel
  4. Develop information on activities and provide to personnel
  5. Implement work health and safety policy and procedural requirements for supervisors
Define and document the roles and responsibilities of staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the skills of staff and match with available tasks and duties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the requirements of jobs and communicate to personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop information on activities and provide to personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement work health and safety policy and procedural requirements for supervisors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate activities

  1. Prioritise work activities to ensure completion of tasks within available timelines
  2. Develop work plans to establish targets and objectives of activities, and to define tasks and timelines
  3. Identify training and learning opportunities and incorporate into work activities
  4. Clarify supervisory and reporting responsibilities and maintain
  5. Implement enterprise environmental policy and procedures for supervisors
Prioritise work activities to ensure completion of tasks within available timelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop work plans to establish targets and objectives of activities, and to define tasks and timelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify training and learning opportunities and incorporate into work activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify supervisory and reporting responsibilities and maintain

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement enterprise environmental policy and procedures for supervisors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain effective working relations

  1. Recognise and address problems through discussion with work group
  2. Seek assistance from work group members when difficulties arise in achieving allocated tasks
  3. Use discussion and information sharing routinely to communicate requirements of work activities through a participative approach
  4. Manage disagreements and conflicts constructively using appropriate conflict management strategies
Recognise and address problems through discussion with work group

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek assistance from work group members when difficulties arise in achieving allocated tasks

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use discussion and information sharing routinely to communicate requirements of work activities through a participative approach

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage disagreements and conflicts constructively using appropriate conflict management strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide feedback

  1. Provide clear and constructive feedback to individuals to support achievement of outcomes
  2. Identify difficult situations and use negotiation techniques to achieve results
  3. Monitor team and individual performances regularly to ensure personnel are able to achieve goals
  4. Maintain supervisory structures and lines of reporting
Provide clear and constructive feedback to individuals to support achievement of outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify difficult situations and use negotiation techniques to achieve results

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor team and individual performances regularly to ensure personnel are able to achieve goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain supervisory structures and lines of reporting

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate work roles

1.1 Define and document the roles and responsibilities of staff

1.2 Identify the skills of staff and match with available tasks and duties

1.3 Identify the requirements of jobs and communicate to personnel

1.4 Develop information on activities and provide to personnel

1.5 Implement work health and safety policy and procedural requirements for supervisors

2. Coordinate activities

2.1 Prioritise work activities to ensure completion of tasks within available timelines

2.2 Develop work plans to establish targets and objectives of activities, and to define tasks and timelines

2.3 Identify training and learning opportunities and incorporate into work activities

2.4 Clarify supervisory and reporting responsibilities and maintain

2.5 Implement enterprise environmental policy and procedures for supervisors

3. Maintain effective working relations

3.1 Recognise and address problems through discussion with work group

3.2 Seek assistance from work group members when difficulties arise in achieving allocated tasks

3.3 Use discussion and information sharing routinely to communicate requirements of work activities through a participative approach

3.4 Manage disagreements and conflicts constructively using appropriate conflict management strategies

4. Provide feedback

4.1 Provide clear and constructive feedback to individuals to support achievement of outcomes

4.2 Identify difficult situations and use negotiation techniques to achieve results

4.3 Monitor team and individual performances regularly to ensure personnel are able to achieve goals

4.4 Maintain supervisory structures and lines of reporting

Required Skills and Knowledge

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate work roles

1.1 Define and document the roles and responsibilities of staff

1.2 Identify the skills of staff and match with available tasks and duties

1.3 Identify the requirements of jobs and communicate to personnel

1.4 Develop information on activities and provide to personnel

1.5 Implement work health and safety policy and procedural requirements for supervisors

2. Coordinate activities

2.1 Prioritise work activities to ensure completion of tasks within available timelines

2.2 Develop work plans to establish targets and objectives of activities, and to define tasks and timelines

2.3 Identify training and learning opportunities and incorporate into work activities

2.4 Clarify supervisory and reporting responsibilities and maintain

2.5 Implement enterprise environmental policy and procedures for supervisors

3. Maintain effective working relations

3.1 Recognise and address problems through discussion with work group

3.2 Seek assistance from work group members when difficulties arise in achieving allocated tasks

3.3 Use discussion and information sharing routinely to communicate requirements of work activities through a participative approach

3.4 Manage disagreements and conflicts constructively using appropriate conflict management strategies

4. Provide feedback

4.1 Provide clear and constructive feedback to individuals to support achievement of outcomes

4.2 Identify difficult situations and use negotiation techniques to achieve results

4.3 Monitor team and individual performances regularly to ensure personnel are able to achieve goals

4.4 Maintain supervisory structures and lines of reporting

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

supervise and instruct staff to achieve work activities

delegate and allocate tasks

assess and evaluate staff capability

identify and provide training requirements

plan timesheets and timetables to meet deadlines

demonstrate safe workplace and environmentally responsible practices

solve staffing and resourcing problems

evaluate performance, provide feedback and prepare reports and performance appraisals

promote and maintain effective relationships between staff

monitor productivity and maintain staff records as required

use industry standard terminology.

The candidate must demonstrate knowledge of:

enterprise personnel processes

enterprise organisational structure and responsibilities

techniques for building trust and relationships

principles of team work and negotiation

leadership for the work team

performance appraisal systems and procedures

principles of time management

conflict management techniques

enterprise training requirements and processes

relevant State and Territory legislation, regulations and Codes of Practice with regard to work health and safety, environmental protection and employment

work health and safety hazard identification, risk assessment and development of risk controls.

Range Statement