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Evidence Guide: AHCWRK509 - Provide specialist advice to clients

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AHCWRK509 - Provide specialist advice to clients

What evidence can you provide to prove your understanding of each of the following citeria?

Develop and maintain specialist knowledge

  1. Use research skills regularly to build a comprehensive knowledge and understanding of specialist information from industry and other sources
  2. Identify characteristics of industry practices, products and services and analyse using available documentation
  3. Document information and maintain in a format consistent with enterprise requirements
  4. Apply acquired knowledge to improve quality within personal work areas
  5. Identify legislative, regulatory and industry requirements relating to own work
Use research skills regularly to build a comprehensive knowledge and understanding of specialist information from industry and other sources

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify characteristics of industry practices, products and services and analyse using available documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document information and maintain in a format consistent with enterprise requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply acquired knowledge to improve quality within personal work areas

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify legislative, regulatory and industry requirements relating to own work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with clients

  1. Conduct consultation with clients in a professional and courteous manner at all times
  2. Use appropriate interpersonal skills to facilitate accurate and relevant exchange of information
  3. Use work practices that reflect sensitivity to client's requirements, specific needs and cultural, family and individual differences
Conduct consultation with clients in a professional and courteous manner at all times

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate interpersonal skills to facilitate accurate and relevant exchange of information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use work practices that reflect sensitivity to client's requirements, specific needs and cultural, family and individual differences

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide a response to client enquiries and need

  1. Prepare information relevant to client's needs
  2. Use research skills to find verifiable evidence in support of information and document in the appropriate format
  3. Structure information to identify clear benefits to clients and the organisation
  4. Document and present information in a professional format and style to the client for consideration and discussion
  5. Evaluate client feedback by survey to improve future provision of technical information and professional services
Prepare information relevant to client's needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use research skills to find verifiable evidence in support of information and document in the appropriate format

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Structure information to identify clear benefits to clients and the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Document and present information in a professional format and style to the client for consideration and discussion

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate client feedback by survey to improve future provision of technical information and professional services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop and maintain specialist knowledge

1.1 Use research skills regularly to build a comprehensive knowledge and understanding of specialist information from industry and other sources

1.2 Identify characteristics of industry practices, products and services and analyse using available documentation

1.3 Document information and maintain in a format consistent with enterprise requirements

1.4 Apply acquired knowledge to improve quality within personal work areas

1.5 Identify legislative, regulatory and industry requirements relating to own work

2. Consult with clients

2.1 Conduct consultation with clients in a professional and courteous manner at all times

2.2 Use appropriate interpersonal skills to facilitate accurate and relevant exchange of information

2.3 Use work practices that reflect sensitivity to client's requirements, specific needs and cultural, family and individual differences

3. Provide a response to client enquiries and need

3.1 Prepare information relevant to client's needs

3.2 Use research skills to find verifiable evidence in support of information and document in the appropriate format

3.3 Structure information to identify clear benefits to clients and the organisation

3.4 Document and present information in a professional format and style to the client for consideration and discussion

3.5 Evaluate client feedback by survey to improve future provision of technical information and professional services

Required Skills and Knowledge

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop and maintain specialist knowledge

1.1 Use research skills regularly to build a comprehensive knowledge and understanding of specialist information from industry and other sources

1.2 Identify characteristics of industry practices, products and services and analyse using available documentation

1.3 Document information and maintain in a format consistent with enterprise requirements

1.4 Apply acquired knowledge to improve quality within personal work areas

1.5 Identify legislative, regulatory and industry requirements relating to own work

2. Consult with clients

2.1 Conduct consultation with clients in a professional and courteous manner at all times

2.2 Use appropriate interpersonal skills to facilitate accurate and relevant exchange of information

2.3 Use work practices that reflect sensitivity to client's requirements, specific needs and cultural, family and individual differences

3. Provide a response to client enquiries and need

3.1 Prepare information relevant to client's needs

3.2 Use research skills to find verifiable evidence in support of information and document in the appropriate format

3.3 Structure information to identify clear benefits to clients and the organisation

3.4 Document and present information in a professional format and style to the client for consideration and discussion

3.5 Evaluate client feedback by survey to improve future provision of technical information and professional services

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

develop and maintain industry wide specialist knowledge

provide a professional service to client enquiries and needs

show discretion and judgement in stakeholder interaction

implement professional practice in stakeholder consultation and report documentation

use industry standard terminology.

The candidate must demonstrate knowledge of:

products, treatments services of the industry

environmental sustainability and land use issues relevant to the industry

enterprise policy and procedures for customer service including handling customer complaints

service standards and best practice models

strategies for planning and monitoring activities

consultation methods, techniques and protocols

current enterprise, government and local council policy, legislation and regulations

mechanisms to obtain and analyse customer feedback.

Range Statement