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Evidence Guide: AMPMGT504 - Develop, manage and maintain quality systems

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AMPMGT504 - Develop, manage and maintain quality systems

What evidence can you provide to prove your understanding of each of the following citeria?

Establish requirements of the quality system

  1. Develop policies expressing the organisation's commitment to the quality system and processes
  2. Identify legislative requirements for enterprise quality systems
  3. Determine scope and objectives of the quality system, including links with all enterprise operations, customers, suppliers and contractors
  4. Establish Quality performance standards, including customer and supplier service standards, in accordance with enterprise goals and directions
  5. Identify resource requirements and include them in financial, human resource and operational plans
Develop policies expressing the organisation's commitment to the quality system and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify legislative requirements for enterprise quality systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine scope and objectives of the quality system, including links with all enterprise operations, customers, suppliers and contractors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish Quality performance standards, including customer and supplier service standards, in accordance with enterprise goals and directions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify resource requirements and include them in financial, human resource and operational plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design and prepare for the quality system

  1. Select and design Quality systems to meet enterprise, customer and regulatory requirements
  2. Ensure Quality principles underpin all enterprise operations to achieve business goals and performance standards
  3. Clearly define and communicate responsibilities for development, implementation and operation of the system
  4. Involve personnel from all levels and areas of the organisation in the development and implementation of the quality system
  5. Develop and validate system components, procedures and supporting documentation
  6. Develop consultative and communication strategies to link the quality system with all aspects of enterprise operations
  7. Determine and negotiate supplier or contractor service standards and audit requirements
  8. Develop performance measures and indicators to assess performance against policies, goals and relevant standards
Select and design Quality systems to meet enterprise, customer and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure Quality principles underpin all enterprise operations to achieve business goals and performance standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly define and communicate responsibilities for development, implementation and operation of the system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Involve personnel from all levels and areas of the organisation in the development and implementation of the quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and validate system components, procedures and supporting documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop consultative and communication strategies to link the quality system with all aspects of enterprise operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and negotiate supplier or contractor service standards and audit requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop performance measures and indicators to assess performance against policies, goals and relevant standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and monitor the quality system

  1. Prepare and resource implementation plan
  2. Prepare and resource training plans to provide personnel at all levels with quality concepts and skills
  3. Address Quality system requirements and customer focus in the establishment, operation and evaluation of all enterprise systems
  4. Identify and validate control and preventative action measures
  5. Develop and monitor corrective action procedures
  6. Establish procedures for reporting, recording and responding to non-conformances and non-compliances
  7. Monitor and document customer and supplier service standards
  8. Collect, analyse and report implications of Quality data
  9. Monitor Quality costs and performance
  10. Prepare Quality system for external review and approval by relevant authorities
Prepare and resource implementation plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and resource training plans to provide personnel at all levels with quality concepts and skills

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address Quality system requirements and customer focus in the establishment, operation and evaluation of all enterprise systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and validate control and preventative action measures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and monitor corrective action procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish procedures for reporting, recording and responding to non-conformances and non-compliances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and document customer and supplier service standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect, analyse and report implications of Quality data

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor Quality costs and performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare Quality system for external review and approval by relevant authorities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Continuously improve the quality system

  1. Monitor and review impacts of the quality system on enterprise operations
  2. Resolve responses to customer complaints and requests and use feedback to improve the system
  3. Establish procedures for the ongoing identification and resolution of issues
  4. Update Quality system for changes in process, technical information, customer and regulatory requirements
  5. Include stakeholders in decision making and continuous improvement processes and strategies
  6. Feed Quality system results, findings and conclusions into improvement processes
  7. Analyse costs and benefits of the quality system
  8. Continuously review Quality goals and targets
Monitor and review impacts of the quality system on enterprise operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve responses to customer complaints and requests and use feedback to improve the system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish procedures for the ongoing identification and resolution of issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update Quality system for changes in process, technical information, customer and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Include stakeholders in decision making and continuous improvement processes and strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feed Quality system results, findings and conclusions into improvement processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse costs and benefits of the quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Continuously review Quality goals and targets

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate quality outcomes

  1. Complete certification of products and processes consistent with quality outcomes according to customer and regulatory requirements
  2. Promptly notify regulatory authorities and agencies of breaches and non-compliance incidents
  3. Use Quality outcomes to promote public confidence in enterprise products and services
Complete certification of products and processes consistent with quality outcomes according to customer and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promptly notify regulatory authorities and agencies of breaches and non-compliance incidents

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use Quality outcomes to promote public confidence in enterprise products and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish requirements of the quality system

  1. Develop policies expressing the organisation's commitment to the quality system and processes
  2. Identify legislative requirements for enterprise quality systems
  3. Determine scope and objectives of the quality system, including links with all enterprise operations, customers, suppliers and contractors
  4. Establish Quality performance standards, including customer and supplier service standards, in accordance with enterprise goals and directions
  5. Identify resource requirements and include them in financial, human resource and operational plans
Develop policies expressing the organisation's commitment to the quality system and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify legislative requirements for enterprise quality systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine scope and objectives of the quality system, including links with all enterprise operations, customers, suppliers and contractors

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish Quality performance standards, including customer and supplier service standards, in accordance with enterprise goals and directions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify resource requirements and include them in financial, human resource and operational plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Design and prepare for the quality system

  1. Select and design Quality systems to meet enterprise, customer and regulatory requirements
  2. Ensure Quality principles underpin all enterprise operations to achieve business goals and performance standards
  3. Clearly define and communicate responsibilities for development, implementation and operation of the system
  4. Involve personnel from all levels and areas of the organisation in the development and implementation of the quality system
  5. Develop and validate system components, procedures and supporting documentation
  6. Develop consultative and communication strategies to link the quality system with all aspects of enterprise operations
  7. Determine and negotiate supplier or contractor service standards and audit requirements
  8. Develop performance measures and indicators to assess performance against policies, goals and relevant standards
Select and design Quality systems to meet enterprise, customer and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure Quality principles underpin all enterprise operations to achieve business goals and performance standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly define and communicate responsibilities for development, implementation and operation of the system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Involve personnel from all levels and areas of the organisation in the development and implementation of the quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and validate system components, procedures and supporting documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop consultative and communication strategies to link the quality system with all aspects of enterprise operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine and negotiate supplier or contractor service standards and audit requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop performance measures and indicators to assess performance against policies, goals and relevant standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and monitor the quality system

  1. Prepare and resource implementation plan
  2. Prepare and resource training plans to provide personnel at all levels with quality concepts and skills
  3. Address Quality system requirements and customer focus in the establishment, operation and evaluation of all enterprise systems
  4. Identify and validate control and preventative action measures
  5. Develop and monitor corrective action procedures
  6. Establish procedures for reporting, recording and responding to non-conformances and non-compliances
  7. Monitor and document customer and supplier service standards
  8. Collect, analyse and report implications of Quality data
  9. Monitor Quality costs and performance
  10. Prepare Quality system for external review and approval by relevant authorities
Prepare and resource implementation plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and resource training plans to provide personnel at all levels with quality concepts and skills

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address Quality system requirements and customer focus in the establishment, operation and evaluation of all enterprise systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and validate control and preventative action measures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and monitor corrective action procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish procedures for reporting, recording and responding to non-conformances and non-compliances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and document customer and supplier service standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect, analyse and report implications of Quality data

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor Quality costs and performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare Quality system for external review and approval by relevant authorities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Continuously improve the quality system

  1. Monitor and review impacts of the quality system on enterprise operations
  2. Resolve responses to customer complaints and requests and use feedback to improve the system
  3. Establish procedures for the ongoing identification and resolution of issues
  4. Update Quality system for changes in process, technical information, customer and regulatory requirements
  5. Include stakeholders in decision making and continuous improvement processes and strategies
  6. Feed Quality system results, findings and conclusions into improvement processes
  7. Analyse costs and benefits of the quality system
  8. Continuously review Quality goals and targets
Monitor and review impacts of the quality system on enterprise operations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve responses to customer complaints and requests and use feedback to improve the system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish procedures for the ongoing identification and resolution of issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update Quality system for changes in process, technical information, customer and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Include stakeholders in decision making and continuous improvement processes and strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feed Quality system results, findings and conclusions into improvement processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse costs and benefits of the quality system

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Continuously review Quality goals and targets

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate quality outcomes

  1. Complete certification of products and processes consistent with quality outcomes according to customer and regulatory requirements
  2. Promptly notify regulatory authorities and agencies of breaches and non-compliance incidents
  3. Use Quality outcomes to promote public confidence in enterprise products and services
Complete certification of products and processes consistent with quality outcomes according to customer and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promptly notify regulatory authorities and agencies of breaches and non-compliance incidents

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use Quality outcomes to promote public confidence in enterprise products and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish requirements of the quality system

1.1 Develop policies expressing the organisation's commitment to the quality system and processes

1.2 Identify legislative requirements for enterprise quality systems

1.3 Determine scope and objectives of the quality system, including links with all enterprise operations, customers, suppliers and contractors

1.4 Establish Quality performance standards, including customer and supplier service standards, in accordance with enterprise goals and directions

1.5 Identify resource requirements and include them in financial, human resource and operational plans

2. Design and prepare for the quality system

2.1 Select and design Quality systems to meet enterprise, customer and regulatory requirements

2.2 Ensure Quality principles underpin all enterprise operations to achieve business goals and performance standards

2.3 Clearly define and communicate responsibilities for development, implementation and operation of the system

2.4 Involve personnel from all levels and areas of the organisation in the development and implementation of the quality system

2.5 Develop and validate system components, procedures and supporting documentation

2.6 Develop consultative and communication strategies to link the quality system with all aspects of enterprise operations

2.7 Determine and negotiate supplier or contractor service standards and audit requirements

2.8 Develop performance measures and indicators to assess performance against policies, goals and relevant standards

3. Implement and monitor the quality system

3.1 Prepare and resource implementation plan

3.2 Prepare and resource training plans to provide personnel at all levels with quality concepts and skills

3.3 Address Quality system requirements and customer focus in the establishment, operation and evaluation of all enterprise systems

3.4 Identify and validate control and preventative action measures

3.5 Develop and monitor corrective action procedures

3.6 Establish procedures for reporting, recording and responding to non-conformances and non-compliances

3.7 Monitor and document customer and supplier service standards

3.8 Collect, analyse and report implications of Quality data

3.9 Monitor Quality costs and performance

3.10 Prepare Quality system for external review and approval by relevant authorities

4. Continuously improve the quality system

4.1 Monitor and review impacts of the quality system on enterprise operations

4.2 Resolve responses to customer complaints and requests and use feedback to improve the system

4.3 Establish procedures for the ongoing identification and resolution of issues

4.4 Update Quality system for changes in process, technical information, customer and regulatory requirements

4.5 Include stakeholders in decision making and continuous improvement processes and strategies

4.6 Feed Quality system results, findings and conclusions into improvement processes

4.7 Analyse costs and benefits of the quality system

4.8 Continuously review Quality goals and targets

5. Communicate quality outcomes

5.1 Complete certification of products and processes consistent with quality outcomes according to customer and regulatory requirements

5.2 Promptly notify regulatory authorities and agencies of breaches and non-compliance incidents

5.3 Use Quality outcomes to promote public confidence in enterprise products and services

Required Skills and Knowledge

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish requirements of the quality system

1.1 Develop policies expressing the organisation's commitment to the quality system and processes

1.2 Identify legislative requirements for enterprise quality systems

1.3 Determine scope and objectives of the quality system, including links with all enterprise operations, customers, suppliers and contractors

1.4 Establish Quality performance standards, including customer and supplier service standards, in accordance with enterprise goals and directions

1.5 Identify resource requirements and include them in financial, human resource and operational plans

2. Design and prepare for the quality system

2.1 Select and design Quality systems to meet enterprise, customer and regulatory requirements

2.2 Ensure Quality principles underpin all enterprise operations to achieve business goals and performance standards

2.3 Clearly define and communicate responsibilities for development, implementation and operation of the system

2.4 Involve personnel from all levels and areas of the organisation in the development and implementation of the quality system

2.5 Develop and validate system components, procedures and supporting documentation

2.6 Develop consultative and communication strategies to link the quality system with all aspects of enterprise operations

2.7 Determine and negotiate supplier or contractor service standards and audit requirements

2.8 Develop performance measures and indicators to assess performance against policies, goals and relevant standards

3. Implement and monitor the quality system

3.1 Prepare and resource implementation plan

3.2 Prepare and resource training plans to provide personnel at all levels with quality concepts and skills

3.3 Address Quality system requirements and customer focus in the establishment, operation and evaluation of all enterprise systems

3.4 Identify and validate control and preventative action measures

3.5 Develop and monitor corrective action procedures

3.6 Establish procedures for reporting, recording and responding to non-conformances and non-compliances

3.7 Monitor and document customer and supplier service standards

3.8 Collect, analyse and report implications of Quality data

3.9 Monitor Quality costs and performance

3.10 Prepare Quality system for external review and approval by relevant authorities

4. Continuously improve the quality system

4.1 Monitor and review impacts of the quality system on enterprise operations

4.2 Resolve responses to customer complaints and requests and use feedback to improve the system

4.3 Establish procedures for the ongoing identification and resolution of issues

4.4 Update Quality system for changes in process, technical information, customer and regulatory requirements

4.5 Include stakeholders in decision making and continuous improvement processes and strategies

4.6 Feed Quality system results, findings and conclusions into improvement processes

4.7 Analyse costs and benefits of the quality system

4.8 Continuously review Quality goals and targets

5. Communicate quality outcomes

5.1 Complete certification of products and processes consistent with quality outcomes according to customer and regulatory requirements

5.2 Promptly notify regulatory authorities and agencies of breaches and non-compliance incidents

5.3 Use Quality outcomes to promote public confidence in enterprise products and services

Evidence must demonstrate the candidate's consistency of performance over time.

The candidate must:

analyse complex statistical data and prepare corrective responses to non-conformances and variations identified in the data, where relevant to enterprise quality systems and operations

apply quality concepts and tools to problem solving and the development of quality data collection, data management systems and analysis strategies

apply substantial product and process knowledge to the development of the quality system and the interpretation of quality data

apply relevant communication and mathematical skills

communicate quality goals, requirements and findings to stakeholders in formats and styles appropriate to the context and purpose

develop quality policies for the enterprise in consultation with senior management and other stakeholders

develop procedures for consultation and feedback and opportunities for identification and resolution of quality issues and problems

develop continuous improvement processes and team building using the 'plan, do, check, act cycle'

consult, negotiate with and report to regulatory authorities openly and promptly, consistent with enterprise ethical standards, including the notification of breaches and the preparation of non-compliance reports

develop workforce commitment, capability and responsibility for quality system, including identifying, negotiating and scheduling training; inclusion of responsibilities and duties relating to quality system implementation and integration in all job descriptions and work instructions; clear communication of responsibilities and requirements; delegation of tasks and responsibilities; and inclusion of workforce in consultative and continuous improvement processes

ensure the quality system meets legislative and regulatory requirements

exercise judgement, pragmatism and quality knowledge in managing and resolving quality issues and problems

identify and apply relevant workplace, workplace health and safety, environmental sustainability, animal welfare and biosecurity requirements

identify appropriate monitoring systems and strategies to support the enterprise quality system

identify, research and update sources of quality information and advice, including technical and regulatory information to support enterprise quality system

lead personnel (including Hazard Analysis Critical Control Point (HACCP) team, management, quality team, meat inspection team, laboratory, maintenance teams, processors and operators) in the implementation and improvement of the quality system

monitor and certify processes and products to ensure they meet relevant standards, including importing country, customer and public health requirements

oversee internal and external audit processes, act on audit findings and provide feedback to personnel to improve system

oversee preparation for third party certification where appropriate

plan and resource enterprise training strategy, in accordance with regulatory requirements, to assist personnel at all levels in implementation of quality system

prepare and sign off on quality policies, manuals and documentation for enterprise, including preparation and updating of preventive, corrective and responsive procedures and strategies, supplier criteria and specifications and supplier and contractor audit requirements

prepare and sign off quality policies, manuals and documentation for the enterprise, including the preparation and updating of preventative, corrective and responsive procedures and strategies, supplier criteria and specifications, supplier and contractor audit requirements

prepare quality implementation plans, identifying goals, key personnel and areas, resources, strategies, timelines and milestones

present reports according to legal and enterprise requirements

resolve customer complaints promptly and provide corrective action responses

use appropriate questioning, observation, listening and recording skills when collecting and monitoring data

where quality systems are based on HACCP principles or Good Manufacturing Practice (GMP), explain principles and their implications for enterprise quality system

The candidate must demonstrate an in depth technical and theoretical knowledge of:

key concepts, philosophies and tools of quality management

impact of enterprise management and organisational structures on enterprise systems

role of audits in quality system

documentation requirements of the quality system, including levels, and their roles in the functioning of the system, including the requirement for effective and secure quality record keeping systems

implications of enterprise goals and directions for quality system

process capability

applicable quality standards, regulations, codes, legislation and customer requirements for the quality system and their implications for the enterprise

legal requirements for the establishment and maintenance of the enterprise QA system including responsibilities for reporting breaches to authorities and implementing audit findings

principles and functions of hazard analysis and control and validation, including auditing, and verification in quality system

Range Statement