Evidence Guide: AUM3021A - Sustain quality standards
Tips for gathering evidence to demonstrate your skills
The important thing to remember when gathering evidence is that the
more evidence the better - that is, the more evidence you gather to
demonstrate your skills, the more confident an assessor can be that you
have learned the skills not just at one point in time, but are
continuing to apply and develop those skills (as opposed to just
learning for the test!). Furthermore, one piece of evidence that you
collect will not usualy demonstrate all the required criteria for a
unit of competency, whereas multiple overlapping pieces of evidence
will usually do the trick!
AUM3021A - Sustain quality standards
What evidence can you provide to prove your understanding of each of the following citeria?
Identify corrective actions to be implemented
Relevant quality goals as directed by the organisation through instructions are identified and clarified Required quality improvements are identified Plan for the review of quality improvements is developed Current quality performance standards are identified
Relevant quality goals as directed by the organisation through instructions are identified and clarified
Required quality improvements are identified
Plan for the review of quality improvements is developed
Current quality performance standards are identified
Monitor quality standards
Quality performance standards are monitored and sustained in accordance with the review plan Deviations in standards are identified
Quality performance standards are monitored and sustained in accordance with the review plan
Deviations in standards are identified
Propose remedial activity
Potential changes to maintain identified improvements or provide further improvement are identified Implementation plan for potential changes are proposed Procedures reflecting proposed improvements are ensured Deviations and proposed remedial action are reported
Potential changes to maintain identified improvements or provide further improvement are identified
Implementation plan for potential changes are proposed
Procedures reflecting proposed improvements are ensured
Deviations and proposed remedial action are reported
Endorsed changes are documented Review process is validated and documented
Endorsed changes are documented
Review process is validated and documented
Teacher: ___________________________________ Date: _________
Instructions to Assessors
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the following is essential:
compliance with relevant legislation, regulations, standards, codes of practice and established safe practices and organisation policies and procedures for sustaining quality systems
working and communicating effectively and positively with others involved in the work
applying, within authority, the requirements of the job or work role in relation to:
selecting the appropriate performance measures
accurately documenting and reporting findings
achieving work quality goals
completing work area housekeeping requirements
modify activities to cater for variations in organisation context and environment.
Context of and specific resources for assessment
assessment of the competency should take place in a safe working environment in a passenger motor vehicle manufacturing plant or simulated environment using tools/equipment/machinery required for the production process without undue disruption to the production process
assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
assessment methods must confirm consistency and accuracy of performance (over time and in a range of organisation relevant contexts) together with application of underpinning knowledge
assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application
assessment may be applied under project related conditions (real or simulated) and require evidence of process
assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.
Required Skills and Knowledge
This section describes the essential skills and knowledge and their level, required for this unit.
speak clearly and directly
apply teamwork to a range of situations
solve problems particularly in teams paying attention to performance indicators to reflect changed circumstances
show initiative in adapting to changing work conditions or contexts particularly when working across a variety of work areas
access, interpret and apply information on relevant organisation policies, procedures and instructions
manage time when planning, preparing and organising work priorities
take responsibility for organising own work priorities.
relevant Occupational Health and Safety and Environmental legislation, regulations, standards and codes of practice and organisation policies and procedures needed to carry out work in a manner which ensures the safety of people, equipment and the environment.
organisational supply/replenishment systems and processes for materials, equipment and tools
quality systems and performance measures
established communication channels and protocols
problem identification and resolution
procedures for the recording, reporting and maintenance of organisation records and information.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Instructions may include:
organisation procedures relating to the use and operation of tools and equipment
production planning figures
organisation instructions, including job sheets, plans, specifications, drawings and designs
organisation procedures relating to reporting and communications
manufacturers' instructions for the use of equipment and materials.