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Evidence Guide: AUMAFA002 - Maintain workplace relationships

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AUMAFA002 - Maintain workplace relationships

What evidence can you provide to prove your understanding of each of the following citeria?

Give and receive instructions

  1. Instructions and messages are delivered and received using appropriate communication techniques and workplace format
  2. Instructions and messages are identified and confirmed
  3. Outcomes are monitored and feedback is given to ensure instructions are followed
Instructions and messages are delivered and received using appropriate communication techniques and workplace format

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instructions and messages are identified and confirmed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Outcomes are monitored and feedback is given to ensure instructions are followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow workplace procedures

  1. Workplace diversity, equal opportunity and conflict-resolution procedures are identified, confirmed and followed
  2. Personnel responsible for receiving complaints about breaches of diversity, equal opportunity and conflict resolution are identified
  3. Required workplace documentation is completed
Workplace diversity, equal opportunity and conflict-resolution procedures are identified, confirmed and followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Personnel responsible for receiving complaints about breaches of diversity, equal opportunity and conflict resolution are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Required workplace documentation is completed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section

1. Give and receive instructions

1.1 Instructions and messages are delivered and received using appropriate communication techniques and workplace format

1.2 Instructions and messages are identified and confirmed

1.3 Outcomes are monitored and feedback is given to ensure instructions are followed

2. Follow workplace procedures

2.1 Workplace diversity, equal opportunity and conflict-resolution procedures are identified, confirmed and followed

2.2 Personnel responsible for receiving complaints about breaches of diversity, equal opportunity and conflict resolution are identified

2.3 Required workplace documentation is completed

Required Skills and Knowledge

Elements

Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section

1. Give and receive instructions

1.1 Instructions and messages are delivered and received using appropriate communication techniques and workplace format

1.2 Instructions and messages are identified and confirmed

1.3 Outcomes are monitored and feedback is given to ensure instructions are followed

2. Follow workplace procedures

2.1 Workplace diversity, equal opportunity and conflict-resolution procedures are identified, confirmed and followed

2.2 Personnel responsible for receiving complaints about breaches of diversity, equal opportunity and conflict resolution are identified

2.3 Required workplace documentation is completed

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Instructions must include:

demonstration

explanation

practical instruction

online explanation.

Communication technique must include:

non-verbal communication

face-to-face communication with individuals and groups.