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Evidence Guide: AUMAFA2002 - Maintain effective workplace relationships

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AUMAFA2002 - Maintain effective workplace relationships

What evidence can you provide to prove your understanding of each of the following citeria?

Give and receive instructions and messages as required by the job

  1. Instructions and messages required for the job are received and acted upon
  2. Instructions and messages received are confirmed with the person giving the message
  3. Instructions and messages required for the job are delivered using the most appropriate communication technique and format which is understandable to the receiver/s
  4. Feedback is sought from the person/s receiving the instructions or messages to ensure that they have been properly understood
Instructions and messages required for the job are received and acted upon

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instructions and messages received are confirmed with the person giving the message

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instructions and messages required for the job are delivered using the most appropriate communication technique and format which is understandable to the receiver/s

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback is sought from the person/s receiving the instructions or messages to ensure that they have been properly understood

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instruct and deliver training to others on- -the-job as required

  1. Objectives of the training are identified
  2. Trainee is instructed in both the theory of and the practical applications for the job/role/tasks on either a one-on-one or small group basis in accordance with safety and job specifications, quality processes and environmental guidelines, using suitable trainingtechniques
  3. Trainee progress is monitored to ensure the training has been effective, and appropriate feedback is given
Objectives of the training are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Trainee is instructed in both the theory of and the practical applications for the job/role/tasks on either a one-on-one or small group basis in accordance with safety and job specifications, quality processes and environmental guidelines, using suitable trainingtechniques

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Trainee progress is monitored to ensure the training has been effective, and appropriate feedback is given

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisation Diversity and Equal Opportunity policies and procedures

  1. Workplace equal opportunity, diversity and related policies and procedures are identified and understood
  2. Personnel responsible for receiving complaints about breaches of Workplace Equal Opportunity, Diversity and related policies are identified
  3. Workplace equal opportunity, diversity and related policies are followed
  4. Contract of Employment is identified and clarified with relevant personnel
Workplace equal opportunity, diversity and related policies and procedures are identified and understood

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Personnel responsible for receiving complaints about breaches of Workplace Equal Opportunity, Diversity and related policies are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Workplace equal opportunity, diversity and related policies are followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contract of Employment is identified and clarified with relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply procedures and processes for resolving conflict in the workplace

  1. Processes within the organisation for resolving conflict and grievances are identified
  2. Processes within the organisation for resolving conflict and grievances are followed when required so that there is minimum disruption to production
Processes within the organisation for resolving conflict and grievances are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Processes within the organisation for resolving conflict and grievances are followed when required so that there is minimum disruption to production

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Fill out forms as required by the job

  1. Forms required for the job are identified
  2. Forms required for the job are completed according to organisation procedures and legislative requirements
Forms required for the job are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Forms required for the job are completed according to organisation procedures and legislative requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

compliance with relevant legislative, regulations, standards, codes of practice and established safe work practices and organisation policies and procedures for maintaining effective workplace relationships

maintaining a working knowledge of current systems and practices related to diversity, equal opportunity and conflict resolution

working and communicating effectively and positively with others involved in the work

applying, within authority, the requirements of the job or work role in relation to:

giving and receiving instructions, information and messages

instructing and delivering job role/task training to individual trainee

following organisation diversity and equal opportunity policies and procedures

applying conflict resolution procedures and processes

filling out standard forms

modify activities to cater for variations in organisation context and environment.

Context of and specific resources for assessment

assessment of the competency should take place in a safe working environment in a passenger motor vehicle manufacturing plant or simulated environment using tools/equipment/machinery required for the production process without undue disruption to the production process

assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

assessment methods must confirm consistency and accuracy of performance (over time and in a range of organisation relevant contexts) together with application of underpinning knowledge

assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application

assessment may be applied under project related conditions (real or simulated) and require evidence of process

assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required skills

speak clearly and directly

apply teamwork to a range of situations

solve problems particularly in teams paying attention to performance indicators to reflect changed circumstances

show initiative in adapting to changing work conditions or contexts particularly when working across a variety of work areas

access, interpret and apply information on relevant organisation policies, procedures and instructions

manage time when planning, preparing and organising work priorities

take responsibility for organising own work priorities.

Required knowledge

relevant Occupational Health and Safety and Environmental regulations and organisation policies and procedures needed to carry out work in a manner which ensures the safety of people, equipment and the environment. The specific regulations will vary according to the area of operation

format of common communication techniques, including memos, e-mails, telephone conventions

common barriers to effective communication

basic training and learning techniques

organisation Diversity and Equal Opportunities policies and procedures

range of organisation forms

contract of Employment

established communication channels and protocols

problem identification and resolution techniques.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Communication technique may include:

face-to-face communication to individuals and groups

memos

sketches/diagrams

e-mail

telephone

use of non-verbal communication.

Communication format may include:

computerised or hard copy order forms

work orders

accident/safety report forms

internal job application forms

suggestion form.

Training techniques may include:

explanation

demonstration

computer-aided learning.