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Evidence Guide: AUMGMM3001 - Contribute to workplace relationships and processes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AUMGMM3001 - Contribute to workplace relationships and processes

What evidence can you provide to prove your understanding of each of the following citeria?

Give and receive instructions, information and messages as required by the job

  1. Instructions, information and messages are received and acted upon in accordance with organisation requirements
  2. Instructions, messages and information received are confirmed with appropriate personnel
  3. Instructions, information and messages are delivered using an appropriate communication technique and in an appropriate format which is understandable to the receiver/s
  4. Feedback is sought from the person/s receiving the instructions, information or messages to ensure that the correct information has been received
Instructions, information and messages are received and acted upon in accordance with organisation requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instructions, messages and information received are confirmed with appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instructions, information and messages are delivered using an appropriate communication technique and in an appropriate format which is understandable to the receiver/s

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Feedback is sought from the person/s receiving the instructions, information or messages to ensure that the correct information has been received

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisation diversity and equal opportunity policy and procedures

  1. Organisation equal opportunity, diversity and related policies are identified
  2. Personnel responsible for receiving complaints about breaches of organisational equal opportunity, diversity and related policies are identified
  3. Organisation equal opportunity, diversity and related policies are followed
Organisation equal opportunity, diversity and related policies are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Personnel responsible for receiving complaints about breaches of organisational equal opportunity, diversity and related policies are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organisation equal opportunity, diversity and related policies are followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify procedures and processes for resolving conflict in the workplace

  1. Processes within the organisation for resolving conflict and grievances are identified through appropriate sources of information
  2. Processes within the organisation for resolving conflict and grievances are followed when required so that there is minimum disruption to production
Processes within the organisation for resolving conflict and grievances are identified through appropriate sources of information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Processes within the organisation for resolving conflict and grievances are followed when required so that there is minimum disruption to production

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

compliance with relevant legislative, regulations, standards, codes of practice and establish safe practices and organisation policies and procedures for managing personal work priorities

maintaining a working knowledge of current work systems and practices

working and communicating effectively and positively with others involved in the work

applying, within authority, the requirements of the job or work role in relation to:

achieving production goals

achieving work quality goals

responding positively to changing work requirements

contributing effectively to cost reduction initiatives

effectively applying problem solving techniques

modify activities to cater for variations in organisation context and environment

complete organisation documentation - written and/or electronic

give and receive instructions in the organisation

implement organisation EEO policy

resolve conflict in the workplace according to organisation policy and procedures.

Context of and specific resources for assessment

assessment of the competency should take place in a safe working environment in a passenger motor vehicle manufacturing plant or simulated environment using tools/equipment/machinery required for the production process without undue disruption to the production process

assessment is to occur under standard and authorised work practices, safety requirements and environmental constraints.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

assessment methods must confirm consistency and accuracy of performance (over time and in a range of organisation relevant contexts) together with application of underpinning knowledge

assessment methods must be by direct observation of tasks and include questioning on underpinning knowledge to ensure its correct interpretation and application

assessment may be applied under project related conditions (real or simulated) and require evidence of process

assessment must confirm a reasonable inference that competency is able not only to be satisfied under the particular circumstance, but is able to be transferred to other circumstances.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required skills

speak clearly and directly in order to confirm instructions and information with appropriate personnel

apply teamwork to a range of situations, including the organising of equal opportunity policies

solve problems particularly in teams in order to meet performance indicators

show initiative in adapting to changing work conditions or contexts particularly when working across a variety of work areas

access, interpret and apply information on relevant organisation policies, procedures and instructions, particularly to ensure organisation processes for resolving conflict and grievances are adhered to

manage time when planning, preparing and organising work priorities

take responsibility for organising own work priorities.

Required knowledge

relevant Occupational Health and Safety and Environmental regulations and organisation policies and procedures needed to carry out work in a manner which ensures the safety of people, equipment and the environment.

documentation covering procedures, specifications, schedules and work plans or equivalent

established communication channels and protocols

problem identification and resolution techniques

occupational Health and Safety and EEO policies and procedures

format of common organisation communication techniques, including memos, e-mails, telephone conventions

conflict resolution techniques

contract of Employment.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Organisation requirements may include:

access and equity principles and practices

environmental management (waste disposal, recycling and re-use guidelines)

emergency and evacuation procedures

equipment use procedures

ethical standards

legal obligations

maintenance and storage procedures

OHS requirements

organisational and site guidelines

policies and procedures relating to own role and responsibility

procedural manuals

quality assurance guidelines

quality and continuous improvement processes and standards

recording and reporting guidelines.

Appropriate personnel may include:

clients and managers

supervisors

suppliers

team leaders

team members.

Sources of information may include:

organisation regulations, policies and procedures including organisation OHS and EEO policy and procedures

standard operating procedures

contract of employment.